Customer Service Representative

RUMKI DASGUPTA

**** ***** **** *****, *******, TX 77077 • 281-***-**** • **************@*******.***

SPECIALIZING IN CUSTOMER SERVICE

Customer Service Professional

Over 10 years’ in customer service experience, and sales. Excellent people person, self motivated and hard working, interested in a position within a company where I can utilize my professional skills and customer service skills while fulfilling and exceeding the company’s expectations.

PROFESSIONAL EXPERIENCE

Saudi Aramco Petroleum Engineering and Training Department 2OO9 – 2O1O

Office Coordinator

• Required to write speeches for department heads.

• Completed research paper on Generation “Y” to enhance student placement in foreign universities for higher education.

• Organized breakfasts and lunches for student/trainees orientation.

Dhahran Geoscience Society, Saudi Arabia

Office Coordinator 2OO7 – 2O1O

• Developed and organized international Geophysical contests for students from different universities and the GCC (Gulf Cooperative Council) states.

• Required to organize lunches and dinners for the society and main event functions.

• Designed posters for monthly meetings, along with typing, filing and faxing documents.

Saudi Aramco Community Services Department, Saudi Arabia 2OO6 – 2O1O Customer Service Representative

• Required to help new employees and their families with orientation.

• Provided information daily on services available for community residents when requested.

• Responsible for maintaining a transportation support system log while multitasking and assisting with help desk support for the community bulletin.

Saudi Aramco Employees Association, Saudi Arabia 2OOO – 2O1O

Director on the Board

• Organized and led several educational day trips for SAEA members to archeological, historical and religious sites and industrial plants in Saudi Arabia.

• Responsible for organizing island getaways in Bahrain for clients and employees.

• Worked and presented numerous high profile international stage shows for the community.

• Worked amongst Aramco executives and diplomats along with the US Consulate General.

EDUCATION

University of Calcutta, West Bengal, India 1979 - 1980

Completed Coursework: Bachelor of Education

University of Calcutta, West Bengal, India 1977 - 1979

Masters of Arts: British Literature specializing in Eulogy and American Literature

University of Calcutta, West Bengal, India 1974 - 1977

Bachelors of Arts: British Literature

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