Human Resources Customer Service

TIM DURFEY

**** ****** ***** ***** ***** 614-***-****

Dublin, Ohio 43017 **********@*****.***

TALENT ACQUISITION

An accomplished, respected and energetic leader with extensive talent acquisition experience. Possesses strong recruiting and selection skills. Creative human resources management coupled with highly effective communication skills, professional maturity and a flexible management style epitomized by integrity, fairness and results. Achieved a consistent record of organizing complex projects, implementing and bringing closure to innovative strategies to enhance company profitability and efficiency.

COMPETENCIES

•Recruiting •Linkedin •Behavioral Interviewing

•Project Management •Job Fairs/Career Fairs •Succession planning

•Talent Acquisition •Sense of Urgency •Coaching

•Full-Cycle Recruiting •On-Boarding •Employee Relations

•Strong Sourcing •Offer/Negotiation •Relationship Building

PROFESSIONAL EXPERIENCE

AT&T Wireless, Dublin, Ohio 2005 – 2011

Communication Company

Senior Recruiting Manager

•Managed full-cycle hiring program.

•Hire 300 to 350 per year. Make recommendations on hiring salaries and promotions on all candidates.

•Performs Internet searching, database mining, pre-screening and continuous maintenance of the candidate database. Conducts interviews and pre-screens with candidates and is involved in college and professional recruiting.

•Primary responsibilities include partnering with the business units and HR partners to design and execute a staffing strategy resulting in quality, low cost hires.

•Manage 150 retail open requisitions per month in a very fast-paced environment.

DURFEY ENTERPRISES, Dublin, Ohio 2004 – 2005

Human Resources Consulting Company

Human Resources Consultant

•Designed and implemented performance management program for companies.

DURFEY ENTERPRISES (continued)

•AchieveGlobal, experience and proven knowledge of fundamentals of leadership and management.

•Participated as a key player in strategic planning for companies.

• Hired 600 call center representatives for 24/7 customer service response organization.

•Coached 20 executives for 6 months.

•Designed recognition and retention programs to develop team cohesion.

RIGHT MANAGEMENT CONSULTANTS, Columbus, Ohio 1999 - 2004

International Human Resources Consulting Company

Senior Consultant

•Qualified to administer the MBTI, Birkman and LSI.

•Used 360-degree feedback instrument to provide coaching to over 40

executives and direct reports.

•Facilitated and instructed leadership development, executive coaching and organizational change. Lead 20 leadership sessions per year.

•Experienced in managing e-learning systems and instructional programs.

DURFEY ENTERPRISES, Dublin, Ohio 1990 - 1999

Human Resources Consulting Company

Human Resources/Recruiting Manager

•Recruited IT, sales, marketing, engineering, manufacturing and corporate roles.

•Designed diversity program for 10 companies.

•Managed full-cycle talent acquisition and hires.

•Make recommendations on hiring salaries and promotions of all candidates.

GOAL SYSTEMS INTERNATIONAL, Columbus, Ohio 1985 - 1990 International high-tech Company

Director of Human Resources

•Supervised 20 associates including selection process, assessments, performance appraisal, recommend pay increases, promotions.

•Lead start-up of company full-service HR function and grew company from 75 to 1,200 technical and sales associates.

EDUCATION

MA, Business Administration with a concentration in Management and Supervision, CENTRAL MICHIGAN UNIVERSITY, Mt. Pleasant, MI.

BA, Sociology, KENT STATE UNIVERSITY, Kent, Ohio

COMPUTER SKILLS

Proficient in HRIS systems, Microsoft Office (Word, Excel, Access, and PowerPoint), DDI, PeopleSoft, PeopleClick, HireRight, Adobe, Lotus Notes, MS Project, Lawson, Oracle, Word Perfect, Achieve Global, Taleo, BrassRing, FaceBook, Linkedin, Visio, Success Factors, Internet and Outlook email.

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