Office Manager/Front Desk
Resume:
Kumiko, K, Dyer
Lemon Grove, CA 91945
***********@*******.***
OBJECTIVE
To obtain a position in the administrative, accounting or general clerical field, utilizing the experience I’ve gained as an office manager.
PROFESSIONAL EXPERIENCE
(SANDPIPER CONDOMINIUMS, PORT ARANSAS, TX June, 2007 – November, 2009)
I worked with guests, owners and the associates of one of the most highly rated resorts in South Texas, private contractors, and the local employees in Port Aransas, TX.
I started my career as a Front Desk Clerk and I was promoted to Front Desk Supervisor in my first year and to Office manager in my second year. My duties included:
• Handling reservations and check-ins
• As front desk and office manager, I was personally responsible for 8 team members, supervising tasks, screening and fixing transactions to match daily access repots, and hand-picking each individual for new projects based on their progress and the company’s best interests
• Administrative support of the general manager
• Everyday contact with multiple guests and owners, resolving conflicts while maintaining a professional demeanor, and producing results for guests and the owners
• Generate reports for the Board of Directors, including the daily, weekly, and monthly break down on occupancy percentages
• Working with board members in analyzing and increasing sales
• Personally evaluated sixty-two units in our rental program annually, maintaining the quality of the property
• Provide daily, weekly, and monthly reports to Condominium Consulting Management Services
• Handling of petty cash, cash advances and receipts
• Screen employee applications and hiring decisions
• Processing new hire personnel data and benefits enrollment and the maintenance of employee personnel and benefit files
• Processing of payroll, including the accurate maintenance of employee attendance records, time off accruals, floating holidays and vacations
• Update of the condominium’s website
• Update of the Property Plus software for reservations
• Handling of UPS and FEDEX shipments
(DHL Japan, Tokyo May, 2005 – May, 2006)
My duties included:
• Translated input data from source documents using established procedures which expedited immensely successful transports
• Operated computer terminal to communicate with service centers regarding outgoing materials, flight materials, shipping methods, and any unusual activities. 100% accuracy with a 0% late, or failure, rate
• Dispatched, routed and traced freight and responding to customer service inquiries
• Research and coordinated the resolution of incorrect, missing or unclear information. Resolved problems and escalates highly complex problems as necessary
SKILLS
• Microsoft Office, Excel, Word, Access, Property Plus software
• Bilingual: Fluent in Japanese and English
EDUCATION
CERTIFICATE OF VOCAL TRAINING
Musicians Institute, Hollywood, CA
Graduated September, 2004
Courses taken included:
Vocal Studies (Keyboard Accompaniment + Ear Training + Sightreading/Sightsinging)
Music Business Strategies
HIGH SCHOOL DIPLOMA
Hosei University Private Girls’ High School, Yokohama, JAPAN
Graduated March, 2003
Recommendation letters are available upon request
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