Windstream/PAETEC/Cavalier Telephone and TV LLC, Richmond, VA. 05/2005 to Present System I Analyst/Programmer, maintain and oversee programming project requests for the AS/400. Assist in developing project work plans. Determine detail data descriptions, file layouts, and record descriptions,. Write formal program descriptions, detailing file usage and required program interfaces. Designs program logic and write program code in languages RPG ILE, CL and JAVA. Train users within the ITS department and the company by on-the-job directions and documented procedures. Research and resolve major system production problems. Writes (or modifies) and test programs on the basis of program specifications. Created applications for CAB's (Carrier Access Billing) and third party call record retrieval. Developed system/application documentation. Maintain and modify telephone switch data load process via FTP from switch servers. Required to answer help desk questions and provide general support for the telephone billing system (APTIS). Integrated and connected the AS/400 to MS SQL server and Oracle databases. Installed operating system upgrades to the ISeries and the applying of PTF’s. Installed software upgrades from vendors and then manually changed the upgraded software with in-house program changes.
Titan America/Tarmac, Norfolk, VA. 02/2002 to 05/2005
Lead Analyst/Programmer, manage software development projects and the implementation of software upgrades for financial and manufacturing applications. Communicate with departments for scheduling and prioritization of projects to ensure requirements are met. Support and maintain existing systems and troubleshoot software problems when necessary. Provide guidance and supervision to programming staff to ensure quality of systems, data integrity and support. Analyzed and developed complex applications involving interactive and batch programs. Performed sophisticated system analysis and application coding using RPG/400. Interfaceed with departments and users about system needs. Support and maintain AS/400 and network systems. Maintain the established service level agreement with user environment. Applications supported are SSA Infinium financials, Infinium HR/Payroll, Order processing, TMT Transman/400, SSA BPCS Plant Maintenance, Essbase/400, SQL Server data warehouse, Kronos Timekeeper and Inovis TrustedLink EDI transmission applications. Aldon/CMS for software change management and implementation.
Comcast Cable Communications, Rockville, MD. 08/2000 to 11/2001
Software Development Manager/Systems Administrator managed daily software changes and enhancements to Convergys Cablemaster/ICOMS cable television billing software running on an IBM AS/400. Used Aldon/CMS for software management and implementation and Harmonizer for source compare and merge. Created and modified applications using RPG IV and RPG ILE on the AS/400 for local and regional data centers and departments. Designed and created relational databases using Microsoft Access and Visual Basic for direct sales and customer service departments. Managed and created daily report requests from departments on subscriber information. Kept communication interfaces active on the AS/400 for communications with the DAC 6000, Jerold controllers and @HOME cable modem customers. Installed software upgrades from Convergys and managed the integration of custom application changes with the new software releases Maintained modifications to billing rates, franchises, security, and pay-for-view program events. Responsibilities also included system security, database integrity, and system maintenance on the AS/400. Managed support staff in daily AS/400 and LAN/WAN operations. Created and maintained computer systems disaster recovery plan. Ensured the daily backup of AS/400 data libraries and network servers were completed.
Comcast purchased cable system August 2000.
Cable TV Montgomery/Prime Cable Communications LLC. Rockville MD. 01/1999 to 08/2000
Technical Manager /Systems Administrator within an information technology department for a cable TV and Internet service provider. Coordinated integration of hardware and software as well as personnel when accomplishing IT related tasks. Maintained relationship with vendors for IT services. Created non-responding boxes application that was essential for technical operations to know when active digital boxes were not responding to the DAC 6000. Used Aldon/CMS for software management and Harmonizer for source compare and merge. Created configurations for devices connected to the AS/400 using TCP/IP. Installed and configured NT and 2000 servers, desktop PC’s, LAN connectivity and Client Access/400. Modified Cablemaster application programs using RPG IV and RPG ILE. Installed upgrades to Kronos employee time and attendance software on an NT server.
Prime Communications purchased cable system January 1999.
Cable TV Montgomery/Southwestern Bell Media Ventures, Rockville, MD. 06/1995 to 12/1998
Technical Manager/Systems Administrator for an IT department in a cable TV/entertainment environment that also is an Internet Service Provider using cable modems. Interactive, batch, and client/server applications for internal departments using RPG/400, Visual Basic 5.0, and Microsoft Access created. Convergys Cablemaster software applications customized using RPG/IV and ILE. Trained call center staff on new applications created on local PCs, on the network and the AS/400. Installed new P/C application software and P/C‘s. Purchased hardware and software for AS/400 and PCs. Designed and created interfaces between Cablemaster Software, Siemens telephone switch and Intervoice voice response units (VRU). Interfaced AS/400 with Web server running Windows NT and IIS using ODBC and FTP downloads. Created billing, customer tracking, telephony, and high-speed cable modem applications. Project leader for reselling of long distance telephone services to cable customers. Managed and led project in offering cellular services through Cellular One. Involved in the IT department budgeting process. Converted CSG billing system data to Convergys Cablemaster billing system.
Kennedy Krieger Institute, Baltimore, MD. 03/1994 to 06/1995
Lead Programmer Analyst/ System Support in a health care environment. Interactive, batch, client/server and database applications for financial and clinical departments were created using RPG/400, GENEXUS, and Visual Basic. GTE Health Care Systems applications were customized using RPG/400. Problem solved applications written by junior-level programmer/analysts. Provided training for users on AS/400 operations and software. I managed the purchase of hardware, software, and employees of the development department.
First Virginia Bank Services, Inc., Falls Church, VA. 09/1992 to 03/1994
Senior Systems Analyst/Systems Administrator, recommended more efficient approaches to information problems within a large banking support services group. Developed interactive and batch computer programs for mortgage department using RPG/400 and CL. Attached NOVELL LAN to the AS/400 using Client Access. RJE communication programs to download Automated Clearing House data were created. New releases and PTF’s for AS/400 operating system were installed. Installed and maintained P/C software and hardware. Reported to management performance problems with the AS/400 and attached devices. System analysis of database and system usage was monitored for performance. Analyzed system performance then adjusted system parameters for best performance. Connected and configured the AS/400 to an ES/9000 mainframe for cross platform communications.
Sicpa Securink Corporation, Springfield, VA. 04/1991 to 09/1992
AS/400 Administrator/Programmer Analyst, responsible for designing and implementing new applications in a manufacturing environment on an AS/400. Users using the manufacturing software package Business Planning and Control System (BPCS). Modified programs to adhere to government standards were supported with help desk issues. Accounting and production programs and reports to track inventory were created. Maintained help desk for software and hardware questions and problem resolution. Maintenance on P/Cs, AS/400, and external devices performed. Responsible for Seimans telephone switch, new phone installs and moves, cabling, and problem determination. New telephone and voice mail system implemented. Installed and maintained LAN connected to AS/400. Created PC to AS/400 interface to download currency ink formulas to PC based application.
Tidewater Community College, Chesapeake, VA.
Associates Business Administration/ Computer Science candidate
New Horizons, Falls Church, VA
Visual Basic Programming, FoxPro Programming, Microsoft Access, Microsoft SQL 6.5
IBM Professional Development Courses
AS/400 CL, Advanced RPG/IV Interactive and batch programming, Client Acess,
Subfile Programming, Connectivity Options
Falk Integrated Technologies, Greensboro, NC
Business Planning and Control Systems (BPCS) Manufacturing Concepts and Applications
New York University School for Continuing Education, Washington, D.C.
Management of Technical Personnel
Software RPG/IV, ILE/RPG, CL/400, OCL, SQL, Visual Basic 5.0, Microsoft Access, Visual FoxPro, PARADOX, Clarion 2.0 Developer, Dataease 4.0, Dbase IV, MS/DOS, Windows 95–Windows 7, Windows NT, SSA BPCS (Business Planning and Control System), Spectrum Health System HPMS (Hospital Patient Management System), ALE Systems MLOS (Mortgage Loan Origination System), GENEXUS 3.122, GTE Health Care Systems, CALLPRO, Callpath/400, CBIS/Convergys Cablemaster Software, HTML, Microsoft Office, Inovis TrustedLink, SSA Infinium Financials, Payroll and Order Management, Kronos Timekeeper/AS, SSA BPCS Plant Maintenance CD V6.1.01, TMT Transman 8.02, Vertex Tax Software L Series
Utilities SDA, SEU, DFU, WSU, POPS, PDM, RLU, Query/400, BCD Progen Plus , DBU, Norton Utilities, Wordperfect, Lotus, Harvard Graphics, OfficeVision/400, Performance Tools/400, Client Access/400, ISeries Access for Windows. Sequel/400,TCP/IP, New Generation Software/IQ Query, Citrix, PKZIP/400, ALDON/CMS , Harmonizer SCOMPARE, PM/400, Help/Systems Inc Robot Console/Scheduler and Paging, Rumba, Pathfinder’s Hawkeye 9.0, Remote Software Facility/RSF, Townsend/Alliance FTP/PGP Encryption, Profound Logic Software/RPG-Alive, Original Software Group/Extractor400, Microsoft Project
Hardware IBM ISeries, AS/400, IBM Systems 36,34,3, Burroughs B1955 DOS/VS, NCR 8535 & 8565 VRX, Perkin - Elmer Interdata OS/MVT32 Model 7/32, IBM PCs and compatibles, Novell and Microsoft Networks, Ethernet Hubs. Cisco Routers
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