Manager Management

PROFESSIONAL EXPERIENCE

The Business Group Consulting 08/2000 – 09/2011

The Wilson History & Research Center

Position began as executive administrator & personal assistant to the managing partner / owner of prestigious Little Rock law firm and then as member of the executive staff at the Business Group. Employer later established a 501c3 institution, The Wilson History & Research Center (Center), was primary in its creation and pioneering process, later taking on the position, Museum Curator.

Executive Administrator

• Managed calendar & scheduled / prepared meetings: Arranged executive meetings; Liaison between external & internal executives, managers, supervisors & consultants in coordinating meetings; Prepared / assisted in presentations, reports & documents.

• Managed travel calendar / travel arrangements: Prepared itineraries, travel & accommodations for executive management; ensured management was appropriately supported for their trips.

• Attended to employer’s personal needs: Coordinated activities & necessities with asset managers.

• Managed Office / Business Communications & Correspondence: Coordinated communications and drafted correspondence; Monitored & followed up with appropriate staff ensuring requests and correspondence were responded to on a timely basis; Supervised / trained administrative personnel; Coordinated & supervised assigned projects; Prioritized & managed multiple tasks assigned; Maintained general filing system; Managed office (facility) & security systems.

• Maintained office confidentiality: Assisted in the enforcement & handling of confidential matters, including direct and frequent interactions with clients, law firm partners, etc.

Curator & Antiquities Fellow

• Established & maintained the Center’s management systems / processes in the management of a multi-million dollar collection: Artifact identification and cataloging; Accessioning & de-accessioning process; archive (storage); Assisted in the creation of the collection’s database system & website: www.militaryheadgear.com

• Developed & managed artifact acquisitions process.

• Developed & managed the university and college internship program: Recruiting format & candidate screening process; customized on-site education / training (project assignment); Intern’s progression / evaluation process; Submitted reports to respective schools.

• Assisted the director in staff selections; Supervised six staff; Accomplished annual evaluations.

• Developed & managed the Center’s outreach, lecture & visitation programs.

• Established & maintained vital relationships with national & international associates & museums; arranged visitations & activities.

• Generated customized reports / listings for the director, accounting and insurance.

• Trained and assisted staff.

First Star / Mercantile Bank Corporate Services Center 04/1999 – 06/2000

Senior Administrative Assistant (to the Vice President)

• Monitored & processed employees payroll.

• Prepared, reviewed & distributed outgoing materials & correspondence.

• Screened calls, visitors and incoming correspondence; Served as communications liaison between the Vice President and directs. Organized & coordinated staff meetings.

• Utilizing PC MS software, compiled pertinent date / information of all departments; Prepared / distributed operations, performance analysis and payroll reports to department managers.

• Maintained central & computer files for designated center operations: Manager & employee information / documentation; Monthly reports; Payroll; Facility maintenance & contracts; Accounts payable documents; Cash drawer; Vendors; Forms; Prepared and submitted accounts payable vouchers to accounting.

• Served a facility administrator: Inspected, coordinated & facilitated maintenance issues, special projects.

• Served as security administrator: Maintained / monitored the facility’s surveillance / fire alarm systems.

• Performed / ensured the effective accomplishment of assigned projects from the VP and managers.

International Convention of Faith Ministries 02/1997 – 03/1999

Membership Director

• Provided membership administration for ICFM President, National Director, National / International Staff, & General Membership: Processed initial & renewal applications; Issued certifications.

• Managed membership fees, donations & convention funds.

• Executive body & membership liaison: Interpreted membership requirements & policies; Provided guidance.

• Information management: Payments; Financial donations; Reports; Membership’s personal & contact information.

Office Administrator

• Communicated, supervised and monitored work details from National Director to staff.

• Enforced punctuality & office policy; Maintained staff personnel records; Performed personnel evaluations; Approved vacation & personal time requests.

• Planned, scheduled ICFM office annual projects / events calendar of annual project; Ensured deadline compliance & staff activities.

• Communications & correspondence.

• Assisted in setup of national and international conventions: Coordinated & supervised volunteers, hotel staff, technical sound crews, caterers; Collected & deposited funds.

• Coordinated national & international mail-outs.

• Supervised type-setting of ICFM’s membership directory.

• Assisted in production of monthly publications: Consultation & coordination with advertisers, article authors, artists & printers; proofed & edited articles; ensured compliance with deadlines.

• Administered minor office equipment repairs; Communicated & requisitioned service of technical representatives; Monitored warranties, service agreement contracts; Devised & negotiated contracts.

• Maintained rapport & service evaluation with office landlord, custodial supervisor & tenant maintenance personnel.

• Traveled with National Director and provided personal needs.

United States Air Force 01/1972 – 01/1981

10/1985-02/1997

Career consisted of several assignments mostly international; serving in two duty positions, Electrical Power systems and Communications; functioning in maintenance, leadership & management positions. Last fourteen years of service as quality assurance manager reporting directly to the chief of maintenance and commander; providing quality analysis of twelve work centers’ management processes - vital to the organization’s military readiness posture.

Quality Assessment Manager

• Developed & managed the quality assessment program: Supervised & trained a staff of sixteen management, logistical, electronic, maintenance & supply quality assessment evaluators.

• Provided reports & oral / visual presentations: Communicated limiting factors, management strengths / weaknesses, training effectiveness, equipment reliability, and posture of various programs and processes - provided reliable recommendations in establishing guidelines for improvement of management / operational processes.

• Established & managed staff training program:

• Created a delivery system in providing authoritative references & advice in resolving technical and quality related deficiencies.

• Submitted quarterly trend analysis reports to the commander & staff with suggested improvements; Designed and provided administration of projects, meetings and / or management training sessions.

• Processed, submitted & monitored quality deficiency reports for defective or performance deficiencies of various electronic, communications & power systems equipment.

• Consulted with production, engineering, air logistical, and national equipment specialists regarding performance specifications & management processes.

• Performed administrative functions commensurate to all quality assessment programs managed: Computer (MS Windows, Word, Excel, Access, Power Point, PC Tools, Norton Utilities viral detection applications).

• Files and documentation management and disposition; Requisition, distribution and disposition of technical and departmental publications.

Arkansas Public Service Commission 10/1981 – 05/1983

Telecommunications Quality of Service

Technical Inspection Engineer Supervisor

• Prepared itineraries & supervised field investigations of private & utility owned / managed Arkansas telephone companies: Consultation & coordination with company officials & field technicians. Assessments required utilization of various electronic and transmission measurement equipment.

• Compiled investigation results, evaluated & briefed findings to company officials;

• Submitted final reports to PSC Telecommunications Manager, Telecom CEO’s and PSC Commissioner for final hearings.

• Conducted surveys, special studies & customer quality of service investigations: Interviewing customers, local and state agencies, company technicians / officials - Results submitted with recommendations for improvement of plans, specifications and procedures for future PSC investigations and changes to public utility regulations.

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