ROBERT STANTON

***** ****** ****** ****** ****, MO. 64131

816-***-****

ibpp5l@r.postjobfree.com

Linked In - https://www.linkedin.com/in/rstanton1/ Twitter - https://twitter.com/trickebob67

SKILLSET SUMMARY

Hardware/Software Experience and Proficiencies

Avaya, Oracle applications, Oracle data base, Oracle Cloud, Azure, ComPlus, PGP encryption software, Norton Ghost software, Solar Winds, Barracuda, Go Daddy web creations, People Smart, Mainframe Applications such as Extra, TSO, KCP0, AS400, VAX, Cobalt, HP 3000 systems including Route Accounting and Accounts Receivable proprietary software, SaaS-Salesforce, LiveOps, Nexus, IIS, .NT, .ASP.

SAP: RP1, RP3 BW, SAP HCM, SAP Web Portal, Source to Pay and Development, Peregrine Service Center, and Lotus Notes. Microsoft O365. End User/Administrator. Google Suite

Citrix and Cisco VPN & farm-based programs, HyperSnap, FEPS, Intel Proset, Sterling GIS, Checkpoint VPN, RSA VPN, & Token processes. Alteris SP (By Symantec), Auto Task, SCCM, Mac OS, Putty, & others

Windows Server versions: 2018, including, Active Directory, Exchange. Management Console. Enterprise Account Manager, SMS, Enterprise, Antivirus - Symantec, McAfee, Norton, Kaczynski, Trend Micro, and AVG. Spotify, Salesforce, etc.

Adobe Acrobat, File Maker Pro, .Net 2.0 5.0, Microsoft BI, support and Architecture including OLAP Pivot table extensions Via Excel, and the Cube, Microsoft Office 03-2016, Windows OS; 3.1- 11, Prodo, DB2 Connect, SQL server 2010 - 2018, VBS, WebSphere, SharePoint 2007-2018, ITIL Foundation v3 and v4, Remedy 8.1 Remedy 9.3. etc.

Various Cisco & Citrix Systems Components: switches, phone equipment, and routers, Android & Apple OS & iOS systems, Cisco Wireless cellular, Blackberry’s, Portable printers & other mobile devices. Data and cellular providers including Boost, AT&T, Cricket, Verizon, T-Mobile, Metro PCS, tracphone, Samsung, iPhone, LG, HTC, Motorola, Waiwe, etc.

Wacom Tablet, Electronic white boards, Printers, Copiers, and scanners Hewlett Packard, IBM, Okidata, Cannon, Dell, Acer, Alienware, Toshiba, HP, repairs and upgrades for various equipment, RAM and hard drive repairs and upgrades including driver replacements and upgrades.

BUSINESS EXPERIENCE

EHI – Kansas City, MO. (Remote, contracted through Signature Consultants) 08/2022 – 08/2023

New equipment implementation and project team Senior Technician

Work with on-site technicians transitioning from Legacy, UNIX based equipment. Upgrading network routers, switches, install & configure access pointy, tablets, payment devices, printers, scanners, wiring upgrades & additions, schedule technicians, etc.

Team lead on several projects including upgrading from time clocks Kronos clocks to Ceridian Dayforce Clocks and Greenlight tablets.

SD-WAN based network monitoring & set up, work closely with Cisco Meraki, VM Ware, Dell, Ceridian, via phone & administrative sites to install, monitor, & maintain all devices. Created numerous training & job aid documents, assisted management with numerous small projects for future projects & completing older projects.

Aviation Technical Services – Kansas City, MO. 10/2021 – 06/2022

Senior IT Administrator

Assisting employees & vendors at all locations via phone calls, Teams message, email, deskside, at their remote location with; Oracle 11 use, Office 365, Win 10 and Win 11 use & resolutions. Active Directory, Gateway, networking, network security, Kronos time clock, camera security, VoIP phone connectivity using Cisco, Citrix, Windows Server 2018, etc.

Maintaining, updating, testing, DevOps, Sysadmin, Server 2018, the company website, O365/AD servers, print servers, plateau training server, compression, penetration, pin, etc. network testing, Vivantio Admin, phishing test project lead. IIS used for static sites.

TTEC Helpdesk – Kansas City, MO. 10/2019 - 12/2020

Desktop Support Technician, Team Lead

TTEC, working with Maximus on the US Census project. I managed 8 technicians. Assisted employees resolve issues and with functionality of software via desk side support & in person at their remote location, by phone, email, zoom, and skype. Continuous set up, moving & moving of computers, printers, etc.

On site administrator for the network, network security, Citrix and Cisco phone servers, desk phones, and equipment, secure transfer software, Office 365, One Desktop thin client administrative, ticketing and phone software. ETC.

Dish TV and Services – Kansas City, MO. 07/2017 – 09//2019

WAH Tech Support Rep. II

Provide telephone Tech support to customers. By resolving issues and educating callers of all Dish features. Assist customers with billing issues, movie rentals, channel package changes, and other customer service situations.

Team lead on various projects such as creating job aid documents, team building, team training, testing new products such as the new Google/Dish remote. Outbound calls to resolve large issues both technical & customer support. Utilizing Oracle, SharePoint, Office 365, Base Camp, Teleopti/Kronos, Service Now, and Dish Proprietary apps for weather, remote access, customer account assist, and many more.

Received numerous awards for customer service including customer feedback. Earning in the top 10 of the company regarding call metrics, attendance, over time, contests over all scores & compliance often. Reaching 110% of required goals week after week.

Heartland Health Laboratory – Lenexa, KS. 5/2016 – 5/2017

Director of IT, and Facilities

Maintained and upgraded all critical systems including 12 physical servers and 6 virtual servers. Implemented VM Ware ESXi, Maintained and upgraded Dell SonicWALL Firewall products, IIS-.NT, and client interface programing to order labs for patients at retirement homes, Dr. Offices, and hospitals called Copia. In conjunction with Copia, Harvest. Utilizes SQL Server 2018. These programs work together for billing, results, reports, and assorted reasons. Google suite Admin.

Implemented and architect of Electronic Medical Records (EMR) software, connection, and use through collaborating middle company Liaison on behalf of Point Click Care. Click Care (PCC). PCC is HIPPA compliant, eliminating the need to fax results. As well as providing Dr.’s, laboratories, and other medical professionals with access to a patient’s entire medical history.

A PC Specialist - Kansas City, MO. 03/05-Present

Consultant/Technician - Owner/Operator

Provide the following services (but not limited to) networking, server support, data recovery, and virus/spyware/malware removal, use & training, etc. For residential and Business clients.

Currently working with over 108 Windows and Macintosh clients in the Kansas City metro area and throughout the US on an as needed basis

EDUCATION AND TRAINING

Currently I’m enrolled in greatjobskc.org earning certifications for the following opportunities in IT Full Stack Web Development.

Greatjobskc.org / KC Scholars. Johnson Community College Overland Park, KS. and learn.microsoft.com

Broward Community College - Coconut Creek, FL

Florida Technical College - Ft. Myers, FL

Training and certifications through ACS and Accenture & other sources regarding: ISO 2000 – 2021, Employer certifications in all versions of Microsoft office including 365, Macintosh Snow Leopard 11.5.5. Lion, Salesforce

ITIL service catalog, Peregrine service center, SAP web portal, R3, BW, HCM, Prodo, Lotus notes 8.0.4 and 9.2, Cisco VPN, Active Directory, SMS, OSHA standards, policies, and regulations, IIS, ASP.NET,. etc.

References

Other Experiences and Accomplishments

Core member of Hallmark Crown Garden at the Ronald McDonald House (2012 –Present)

Bridging the Gap volunteer (2014 – Present)

Participant in a multitude of Hallmark volunteer events since (2003) including Christmas in October, Harvesters Back Snack Program, Children's Mercy Hospital Christmas decorating, Wild Saturday at the KC Zoo, Blood Drives, Volunteer at the KC Pet Project shelter

Paul Caprefoli Personal/Professional ibpp5l@r.postjobfree.com Cell- 913-***-****

John Warren Personal/Professional ibpp5l@r.postjobfree.com Cell- 816-***-****

Michael Majors Professional/Personal ibpp5l@r.postjobfree.com Cell- 816-***-****

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