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Office Software

August 28, 2012

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Jeffrey S. Cross

*** ****** *** #*

Rockdale, IL. 60436



Midwest Fuel Injection Bolingbrook, Ill July 2010 - Present

Current Employer

Robert Half Technology

(for Laidlaw and Concorde Adjusters) Naperville, Ill June 2007 – June 2010

Technical Administrator

• Administered office computers for 50 on-site users

• Configured workers comp software for use with two networks

• Managed and diagnosed LAN connectivity

• Assisted network administrators with network-wide outages

• Refreshed office computers; disposed and recycled old computers

• Many unrelated administrative functions; dealt with office vendors and billing, assisted claims assistants with duties, shipped packages both domestically and internationally, setup and tear down of cubicles

• Setup projector for office presentations

• Add and remove users from office Cisco phone system; diagnose existing Cisco phone system

• Server experience and LAN duties; office domain controller and DHCP, maintained file server and user shares

• Create new user accounts E-mail accounts for Exchange/MS Outlook, Lotus Notes, Active Directory

• Managed software licenses and keys

• Assisted users with migration to new worker’s comp system from previous systems

• Diagnosed PC’s and laptops for warranty claims; administered warranty claims process for returning PC’s and laptops.

• Diagnosed SSL VPN client


Lincoln College of Technology - Henderson, Nev.

Associates of Applied Science in Network Systems Administrator – 2006

Lansing Community College - Lansing, Mi.

Associates in General Studies

Prior Experience

Ron Cook’s Connecting Point Las Vegas, Nev. January 2007 – June 2007

Help Desk Technician

• Was part of a help desk and monitored a Network Operation Center (NOC) for our client’s connectivity

• Worked on desktop and laptops for various hardware and software issues

• Assisted end users with operating system and program issues

• Added and removed users from Avaya and Cisco phone systems; diagnose phone system issues

• Server experience

Community College of Southern Nevada, 2006 - 2007

• Computer Lab Technician

• Assisted users with College’s software on both PC and MAC

• Assisted network administrators with connectivity outages

• Diagnosed user E-mail issues

UPS(Kelly Services), 2005-2006

• Worked as a Technical Support at UPS

• Assisted customers with install and configuration of ups shipping software (application support)

• Helped customers with label printer setup

• Document customer issues

Computers by Jeff June 2002 - Present


MCITP: Windows 7 2011

Microsoft Certified Professional (MCP) in windows XP 70-270 2006

Comptia Network+ 2006

Comptia A+ 2006

Skill Set

My specific areas of expertise include: desktop and laptop operating systems – Windows 7-Windows XP-Vista; active directory; networking-TCP/IP; desktop and laptop hardware; wireless and wired networking; networking, sharing and configuration of office printers, MS Outlook and Exchange, Lotus Notes, Norton Ghost

Other Interests:

Following the Stock Market, Cooking, History

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