Office Software
Resume:
Jeffrey S. Cross
Rockdale, IL. 60436
Experience
Midwest Fuel Injection Bolingbrook, Ill July 2010 - Present
Current Employer
Robert Half Technology
(for Laidlaw and Concorde Adjusters) Naperville, Ill June 2007 – June 2010
Technical Administrator
• Administered office computers for 50 on-site users
• Configured workers comp software for use with two networks
• Managed and diagnosed LAN connectivity
• Assisted network administrators with network-wide outages
• Refreshed office computers; disposed and recycled old computers
• Many unrelated administrative functions; dealt with office vendors and billing, assisted claims assistants with duties, shipped packages both domestically and internationally, setup and tear down of cubicles
• Setup projector for office presentations
• Add and remove users from office Cisco phone system; diagnose existing Cisco phone system
• Server experience and LAN duties; office domain controller and DHCP, maintained file server and user shares
• Create new user accounts E-mail accounts for Exchange/MS Outlook, Lotus Notes, Active Directory
• Managed software licenses and keys
• Assisted users with migration to new worker’s comp system from previous systems
• Diagnosed PC’s and laptops for warranty claims; administered warranty claims process for returning PC’s and laptops.
• Diagnosed SSL VPN client
Education
Lincoln College of Technology - Henderson, Nev.
Associates of Applied Science in Network Systems Administrator – 2006
Lansing Community College - Lansing, Mi.
Associates in General Studies
Prior Experience
Ron Cook’s Connecting Point Las Vegas, Nev. January 2007 – June 2007
Help Desk Technician
• Was part of a help desk and monitored a Network Operation Center (NOC) for our client’s connectivity
• Worked on desktop and laptops for various hardware and software issues
• Assisted end users with operating system and program issues
• Added and removed users from Avaya and Cisco phone systems; diagnose phone system issues
• Server experience
Community College of Southern Nevada, 2006 - 2007
• Computer Lab Technician
• Assisted users with College’s software on both PC and MAC
• Assisted network administrators with connectivity outages
• Diagnosed user E-mail issues
UPS(Kelly Services), 2005-2006
• Worked as a Technical Support at UPS
• Assisted customers with install and configuration of ups shipping software (application support)
• Helped customers with label printer setup
• Document customer issues
Computers by Jeff June 2002 - Present
Certifications
MCITP: Windows 7 2011
Microsoft Certified Professional (MCP) in windows XP 70-270 2006
Comptia Network+ 2006
Comptia A+ 2006
Skill Set
My specific areas of expertise include: desktop and laptop operating systems – Windows 7-Windows XP-Vista; active directory; networking-TCP/IP; desktop and laptop hardware; wireless and wired networking; networking, sharing and configuration of office printers, MS Outlook and Exchange, Lotus Notes, Norton Ghost
Other Interests:
Following the Stock Market, Cooking, History
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