Quality Control Customer Service

RUSSELL WILHARM

**** ****** ***** *****

Jacksonville, Florida 32244

May 1, 2012

Dear Hiring Manager,

I am writing to express my interest in your advertised position. I feel we have a good match. As a qualified and accomplished leader, I have achieved innovative techniques to implement in your company.

In addition to my desire to join the team, you will find I am a dedicated and driven professional who believes in quality of the product developed through lean manufacturing requirements during a strict time standard.

Please contact me at home 904-***-****) email me at ********@*********.***. I look forward to hearing from you.

Sincerely,

Russell A. Wilharm

9664830

Russell A. Wilharm

7402 Ortega Hills Drive

Jacksonville, Florida 32244

Phone: 904-***-**** - Email: ********@*********.***

Innovative and dedicated with a wide range of experience planning and leading operations in a manufacturing and business environment. Track record includes devising, evaluating and implementing process improvements (minimizing waste and costs) during production. Effectively establishing quality control and safety programs and procedures. Excellent communicator to successfully build cohesive teamwork focused on production goals. Areas of expertise include:

* Lean Manufacturing * P & L Accountability

* Just in Time (JIT) Production * Total Quality Management (TQM)

* Policy and Procedure Development * Cost Reduction/Avoidance

PROFESSIONAL EXPERIENCE

December 1, 2011 to Present

Remedy Staffing

Performed basic assembly, warehouse and quality control assighnments.

March 15, 2011 to October 18, 2011

Sy-klone International

Lead Assembler

Assembled electric motors including its final assembly to mounting plates. Packaging procedures were implemented for shipment. Training new employees and process improvements were also transacted. Achievements included better quality control by testing electric motors and customer identification labels. Advising supervisor on ordering parts, reviewing production orders for layout of raw materials and process flow of finished product.

December 2008 to October 2009

Employed by Sun Tire in the corporate office. Supervised tire sales, oversaw customer complaints, setting appointments, monitoring production verses sales of twelve stores and their inventories. Transformed customer service into commercial accounts.

May 2008 to October 2008

Class A CDL Driver

TRANS AM TRUCKING

After completion of Roadmaster truck driving school, I completed company training

and drove solo. My experience is with both van and reefer trailers.

October 21, 1999 to Present

Self Employed: Established operational and process improvements to ensure superior quality and output of custom fabricated parts. This is implemented through home improvements and repairs. Resource allocations of parts, labor, and time standards were evaluated. Utilized powered hand tools, measuring devices (micrometers, tape measures, etc.).

* Played integral role in identifying and the transitional work between outsourced

Vendor and customers to reduce manufacturing cost by 30 percent.

* Managed multiple projects and production levels through operational processes and

Staff utilization. Resulting in a fourteen percent improvement in efficiency.

Russell A. Wilharm

Page 2

January 6, 2003 to October 1, 2006

Southeastern Metals: Production Lead Supervisor

Responsible for twenty-two people in a sheet metal forming production environment. Implemented production planning from raw material availability to finished product packaging. Interpreting blueprints and use of micrometers/calipers were utilized for quality control. Operated machinery such as drill presses, CNC machines, brake presses, roll forming machines and forklifts.

*Design coaching program in the Across-training A of employees.

* Implemented Just-In-Time (JIT) production methodology to control cost and inventory

January 1, 1999 to January 6, 2003

Maintenance Supervisor

Jacksonville Suns Baseball Team: Contracted as the operation supervisor responsible for facility maintenance of Ball Park and amusement park. This includes inventory control, payroll, and hiring of employees. Developed production schedule for two shifts, maintained compliance of safety and quality standards.

May 14, 1998 to November 1, 1998

Production Supervisor

Tuscarora: Directed twelve to fifteen personnel in a direct manufacturing operation of a

high speed production environment. Industrial and computer operations were performed. Strong work ethics were practiced in quality and quantity of a finished product.

* Established production schedules, defined staffing requirements, and implemented

optimized procedures (such as safety and MRP production planning).

* Team building and training to make operators more Amechanically inclined@ along

with standardizing the use of micrometers and calipers for precise measurements.

*Operated drill presses, CNC machines and operated machinery.

EDUCATION

Officer Basic Course, Ft. Benning, Georgia 31904

Completed program with training in vehicle/aircraft maintenance (repair, modify, and

replace equipment), personnel management and supervisory training.

University of North Florida

4567 St. John's Bluff Road

Jacksonville, FL

Degree: Bachelor of Manufacturing Technology and Engineering

Graduate of Florida Jr. College

3939 Roosevelt Blvd.

Jacksonville, FL 32210

Degree: Associate in Science and Associate in Arts

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