Customer Service Representative

Quinisha Q Conway

**** * ******* *******, ** ****4 Telephone: 316-***-**** Cell: 214-***-**** ****.*****@*****.***

CAREER OBJECTIVE: To suit a Customer Service Representative position, where a strong commitment to world class customer service,

customer satisfaction, and a high degree of professionalism can be fully utilized.

QUALIFICATION SUMMARY: A Customer Service professional with high-quality service, with experience working in fast pace environments that demand strong organizational, technical, and interpersonal skills. Has the ability to recover angry customers with excellent communication, active listening skills (to determine customers concerns and needs), and pleasant voice tone. I am trustworthy, ethical, and discreet as well as committed to superior customer service. I have delivered prompt and knowledge information in a timely manner. I exude confidence and poise in interactions with individuals at all levels; calm to irate. I am Detail- oriented and resourceful in completing projects and, able to multi-task efficiently.

WORK EXPERIENCE:

Secretary Assistant, Tasha’s Little Angles Licensed Daycare Home provider (005*******). Wichita, KS.

Oct 2011- (on Call for small family business)

• Set appointments accurately with correct customer information

• Created schedules for children’s daily activities

• Engaged in basic accounting behaviors by assisting with check balancing and taxes.

Customer Service Representative, Bank of America. Addison, TX. Jan 2011- Oct 2011

• Provide inbound/outbound calls with world class customer service in a polite and timely manner

• precisely managed credit card accounts

• Processed Electronic Payments in a timely manner

• Solve disputes/complaints adequately in a within 2-5 minutes

• Effectively provided knowledgeable product information to promote product use

• Easily navigated through multiple windows while resolving customer solutions.

Clerical Assistant/Customer Service, Positive Directions A.I.D.S Foundation, Wichita, KS.

Feb 2007 – Apr 2009 (Intern/ Volunteer)

• Engaged in superior customer service with 23-50 walk-ins and inbound calls

• Organized confidential & superior documentation

• Reviewed files and records to answer requests for information

• Proficiently engaged in data entry

SKILLS:

Inbound/Outbound calls

Organized

Record keeping

Time Management

Planning skills

Prepared

Self Motivated

Complaint Handling (can defuse irate customers)

Problem Solver

Self-motivated

Professional demeanor

Filing & Data Archiving (45 WPM)

Instructional assistance

Detail oriented

Calm and pleasant voice tone

Outstanding communication abilities

Active listener

Resolve issues quickly

KNOWLEDGE:

Excel

PowerPoint

Access

Outlook

Internet Explorer

Microsoft Word

Adobe and Flash programs

Accounts payable & receivable

Filing Data Base & Records

EDUCATION: Art Institute of PA Online Division, Pittsburgh, PA Mar 2011- Mar 2014

Bachelors of Art of Fashion Retail Management

G.P.A: 4.0

Northeast Magnet High School, Wichita, KS Aug 2006- May 2009

Art Magnet Certificate

G.P.A: 3.88

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