Customer Service Sales

Maria Howell

**** * ******* *** *** *

Seffner, FL. 33584

T: 813-***-**** – MariaHowell1@yahoo.com________________________________________

CAREER OBJECTIVE

To use my skills in the best possible way for achieving the company’s goal.

SUMMARY OF QUALIFICATION

* Strong organizational skills, attention to detail, and time management skills –

ability to prioritize tasks.

* Practical experience with MS Word, Excel, Outlook and Powerpoint.

* Proficient use of office software, possessing learning agility to new software applications

* Ability to perform effective judgment in recognizing scope of authority.

* Reliability in protecting confidential information.

* Ability to work well with people.

EXPERIENCE:

Sales Support Business Manager Assistant

Acosta Sales and Marketing, Inc. March 2005 to August 2011

• Responsibilities for client proprietary sales and tracking systems.

• Create/updated client specific reports, such as distribution tracking, pricing

reports, new item tracking, and special business initiative tracking.

• Create/Generate Customer contracts.

• Prepare reports and other documents for sales meetings, customer appointments and client meetings.

• Assist Business Manager in managing Market Development Funds according to client’s requirements.

• Assist Business Manager in managing Customer Service and Claims alerts in the SHARP system.

• Maintain all relevant database- files, documentations and electronic records (APL, New Item Entry, Pricing, Client and Customer Data).

• Analyzed reports/emails/memos to determine their significant of distribution.

• Assessed Clients needs and requirements, formulated action plans to achieve them.

• Interacted on a daily basis with organization staff, executives, clients, partners, vendors and visitors.

• Prepared memos, letters, mailings and other documents using various computer/software tools.

• Excellent organizational, problem solving ability and the ability to communicate effectively with others.

Sales Support Coordinator Sr Acosta Sales and Marketing, Inc. August1998 to March 2005

Responsible for the administrative functions for all assigned lines and

interacting with Customers, Principals, and co-workers.

• Processed/monitor claim deductions in a timely manner to ensure manufacturer’s expectations are met.

• Track promotional money including accruals and MDF funds according to manufacturer’s requirements.

• Monitor/maintain database is updated with current prices and promotions.

• Maintained Client manuals containing instructions, prices, promotional data and deal sheets for the lines handled.

• Prepared/Created excel spreadsheets and reports to both manufacturer and staff

• Prepared memos, letters, mailings and other documents using various computer/software tools.

• Processed and monitor orders.

• Train/Mentor staff.

• Strong interpersonal organizational, and administrative skills

Client Service Coordinator

Cardinal Health Inc. (Scriptline) February 1998 to July 1998

Implement Scriptline service to assist pharmacies with the process of

claims.

• Coordinating/Scheduling of Scriptline service.

• Activate service and monitor claims resolve any problems.

• Excellent communication and organizational skills

• Maintained working knowledge of RxClaim Software and client procedures

• Assist pharmacies in resolving daily processing obstacles.

• Research and obtain data to document issues not resolved, responsible for follow up.

Customer Service Group Leader

Bausch and Lomb Pharmaceuticals, Inc. April 1995 to January 1998

Duties include supervision of the department and working closely with the Customer Service Manager.

• Produced Daily Sales, Telephone and Daily Backorder Reports.

• Quotes, credit & returns, problem solving, data entry, new account set-up, and monitor the charitable donation program.

• Special Research projects requested by the VP of Sales.

• Supervised Clerical staff.

• Distribute Reports to the Executive Staff and the Sales Force.

Installation and Service Coordinator

Acree Air-conditioning Inc. October 1994 to April 1995

• Scheduled installations of air conditioning units and service calls.

• Obtained permits scheduled inspections of completed work.

• Maintained/Created daily and monthly spreadsheets and reports

• Monitored timesheets, mailings of service contracts, inventory control

• Supervise staff.

Customer Service Representative

National RX Services Inc. September 1994 to March 1995

• Processed Rx refill via the phone. Update database.

• Generated/created replacement of damaged/lost orders – Resolve problems

Customer Services Representative

Redline Healthcare Inc. January 1990 to July 1994

• Performed a variety of duties directly related to order processing in timely and accurate manner to assure a high level of service.

• Processed orders, Medicare accounts, quotes, Research and resolved problems.

• Liaison between Sales Reps and the Distribution Center.

EDUCATION & CERTIFICATIONS

1997 to 1998 Hillsborough Community College

12/2011 Real Estate Sales Associate License

Florida Notary

Key Strengths - High level of confidentiality, Ability to supervise, Organized – exceptional attention to detail, Fashionable, polished and preventative, Proactive, Excellent inter-personal skills, Creative

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