Manager Quality Assurance

William H. Hackett 314-***-**** cell

**** **** ****** **

Saint Louis, MO 63125 ***************@*****.***

Summary of Qualifications

• Excellent verbal & written communication skills • Accounting/Financial acumen

• Ability to multi-task, prioritize & meet deadlines • Inventory control, procurement

• Reprographics equipment/procedural knowledge • Team player; interacts well with diverse groups

• MS Outlook, Word, Excel, Power Point • Detail oriented, organized, works well under pressure

Work History

August 2004 to Supervisor of Corporate Office Services

May 2012 Centene Corporation – St. Louis, Missouri

Oversee all aspects of mailroom activities with direct supervision of three employees responsible for sorting and delivering incoming mail, preparing outgoing mail, and assuring receipt and delivery of inbound and outbound overnight packages

Develop vendor relationships; negotiate pricing; establish national accounts for products and equipment for fifty office locations throughout the United States

Administrator of national accounts for; Staples office supplies – 1.2 million annually, Standard Coffee - $300,000 annually, FedEx – 1 million annually, Shred-It - $100,000 annually, Pitney Bowes postage account - 1.2 million annually

Manage office supply inventories; reconcile invoices; identify trends and cost saving measures

Proactively work with vendors/suppliers to reduce backorders and lead times

Compose policies and procedures for all aspects of mailroom operations and office services functions; update printed materials as necessary

Manage contracts for services calls/maintenance of all office equipment

Implemented company recycling program

Experience in leading, training and mentoring others

Responsible for staff selection, hiring, new employee orientation, development and performance evaluations, planned work schedules and job duties

March 2002 to Facilities Management Manager / Regional Manager

May 2004 Ridgways Ltd – Houston, Texas / Louis Frey Company – New York, New York

Ridgways, Ltd. Acquired the contract with Jacobs Engineering with Louis Frey Company dissolved in October 2003

Responsible for managing daily operations of in-plant technologies at Jacobs Engineering, a 400-employee engineering firm located in St. Louis, Missouri

Supervision of eight employees staffing the switchboard, mailroom, and reprographics print shop

Daily client contact, including executive management group; strong emphasis placed upon quality assurance and client satisfaction

Inventory control; responsible for reviewing and maintaining proper inventory levels for client

Process in-house invoicing and assure billing accuracy

June 1996 to Mail room/ purchasing supervisor

March 2002 HNTB Corporation – Kansas City, Missouri

Supervised purchasing operations and mailroom for a 450-employee architectural company

Warehouse management; shipping and receiving; purchasing/procurement; inventory control; pricing quotations and negotiations; vehicle scheduling and maintenance; internal office moves; conference room set-up; preparation of delicate instruments for shipment; scheduling of couriers; interaction with outside vendors; maintenance of exhibit material; all troubleshooting associated with departmental functions.

Purchasing & inventory control; warehouse management; internal office moves; shipping & receiving; outside vendor interactions; invoicing/billing; problem solving associated with departmental functions. Daily client contact with strong emphasis placed upon total customer satisfaction.

Education

1977 General Diploma

Northeast High School - Kansas City, Missouri

References

816-***-**** Ms. Peggy Gaylord, Real Estate Manager

HNTB Corporation - Kansas City, Missouri

314-***-**** Mr. Michael Orlando, President

GO Banquet Corporation d/b/a Orlando Gardens – St. Louis, Missouri

314-***-**** Ms. Lori Alden, Administrative

Monsanto – St. Louis, Missouri

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