Customer Service

Jenna Leigh Crowley

Address. ***** Colerain rd

Saint Mary's

GA

31558

Phone. 904-***-****

Email. *********@*****.***

*Profile

I am a goal oriented and dedicated individual who has the ambition to succeed in any environment. I have extensive experience in Customer Service, and also have succeeded in collections. I am certainly always up for any challenge thrown at me and will be a tremendous asset to your company.

*Education

2008 - Present Associates Degree

Florida Community College at Jacksonville , Jacksonville, Florida

GPA: 3.66 currently

1996 - 2000 High School Diploma

Fernandina Beach High School , Fernandina Beach, Florida

GPA:3.5

*Work Experience

Feb , 2006 - Feb , 2008 · Assistant Manager for Sassy's Home Decor ( Yulee, Florida )

• Open and closing duties • Product Ordering • Inventory • E-Commerce • Incoming and outgoing email

Sep , 2005 - Apr , 2007 · Assistant Manager/Driver for Domino's Pizza ( Yulee, Florida )

• Supervised 20+ employees • Foods orders and inventory counting. • Working in every aspect of the store. • The “go-to woman” for every problem needing a solution. • Opening and closing duties • High amounts of cash handling.

Apr , 2004 - May , 2005 · Debt Analyst Supervisor/ Administration for Emergency Debt Relief ( Jacksonville, Florida )

• Supervised employees in a call center setting. • Administrative duties, including hourly and daily • reports. • Leader in Morale boosting activities to keep my fellow employees succeeding at they're best.

Jan , 2003 - Jan , 2004 · Assistant Manager for Larry's Giant Subs ( Fernandina Beach, Florida )

• Supervised 8-10 Employees six days per week. • Made subs and took care of customer needs and any complaints. • Opening and closing duties.

May , 2001 - Dec , 2002 · Collections representative for Applied Card Systems ( Huntington, West Virginia )

• Collections • Placed outgoing calls to Credit card Customers with the goal of collecting past due monies on credit card accounts. • Worked on pre-chargeoff accounts • Skip Tracing

Oct , 2000 - Apr , 2001 · Customer Care Associate for America Online ( Jacksonville, Florida )

• Customer Service • Answered incoming calls from Members inquiring about their bill and technical issues. • Educated Members on America Online's billing policies and procedures. • Participated in mentoring programs to train new new associates on a monthly basis.

Jun , 1998 - Sep , 2000 · Crew Member for Domino's Pizza ( Yulee, Florida )

• Answered five lines daily and serviced carryout customers • Made pizza and oven tendering. • Assisted in opening and closing the store.

Sep , 1996 - May , 1998 · Cashier for Winn-Dixie Marketplace ( Fernandina Beach, Florida )

• Cashier and office work. • Put a smile on Customers faces everyday by making their visit an enjoyable one. • Balanced cash till daily. • Lottery, money orders, customer complaints, and frequent telephone calls at the customer service desk.

*Additional Skills

· I have Ongoing Customer Service experience and am a natural communicator, especially in the workplace. I have an old-fashioned work ethic paired with a genuine caring of fellow employees and customers. I will be an asset to your company.

· I have several years of computer and telephone experience.

*Achievements

· While working as a collection representative, I was always a high performer right out of training.

*Reference

· References Available on Request

Contact this candidate