MBA Grad in Managment

Skills

• Read, write and speak Spanish fluently

• Proficient in Word Perfect, Excel, Power Point, and Word, Operating Systems Include Windows 95,98,2000, XP,and Vista, Server 2000, Server 2003 (All Editions), Norton Ghost, Exchange Server, Image right, Tiva, Inertel Programming, Blackberry Server, HP Server Foundation pack.

• Able to work effectively in a team

• Ability to meet deadlines

Education

American Intercontinental University Weston, Florida

Bachelors of Information Technology Alumni 12/2006

Masters in Business Administration Alumni 07/2008

Experience

06/07 – 01/08 MacNeill Group Sunrise, Florida

Helpdesk Manager

• Support for 500 plus employees in a network domain, including software and hardware trouble shooting,

• Deployed new hire Boxes and created new users in Active Directory.

• Maintained Active Directory by backing up terminated user data and Backing up outlook Profiles / accounts to a separate storage device.

• Created server set-ups for future domain controllers with Raid 0

• Worked with analog and digital Inertel phone system, patching and programming.

• Kept Asset inventory of PC’s and equipments.

• Ordered, deployed and maintain printer hardware, toners and copiers.

• Worked with Norton Ghost to Re-image, Image Terminated User’s PC’s and also to Image for future Deployments.

9/04 – 12/06 American Intercontinental University Weston, Florida

Operations Manager

• Supervise first floor building construction as the owner’s representative coordinating job duties, contractor’s needs and university’s concerns to successfully complete 15,000 square feet divided into 13 functional classrooms

• Solve issues in daily construction such as the project manager for furniture set-up, integration of 12 new projectors for the new classrooms and installation of security system

• Manage 7 janitorial personnel and 2 security guards for full success of 4-story, 98,000 square feet building

• Manage with IT department security, access, and distribution of keys for over 250 employees, reducing the risk of theft by 50%

• Liaison between realty company and university with different issues such as special outside events and security concerns

• Assisted in school’s major events by preparing and coordinating materials needed for the event such as audio and visual equipment, and classroom preparations of chairs and tables

• Organized and put together sub-contractors for different projects which included relocation of offices, painting, electrical, plumbing, and reorganization of offices for improvement of customer service and support

Honors and Community Service

American Intercontinental University, Employee of the Month, 7/04

American Intercontinental University, Excellence Award, 12/04

Naples Community Hospital, Security Department (Volunteer), 6/01 – 8/01, 6/02 – 8/02

Naples Community Hospital, Emergency Department (Volunteer), 6/00 – 8/00

Collier County Golden Key Award 05/2003

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