Sales Customer Service

Brian D. Dirks

*** ********* *****, ******, ** **206

Home Phone: 319-***-****

Cell Phone: 319-***-****

********@*****.***

Energetic and goal-focused sales professional with solid qualifications in large account management and customer service, relationship building and maintenance. Proven ability to develop new business and increase sales within established accounts and mature territories. Self confident and poised in interactions across all business hierarchies: a persuasive communicator and assertive negotiator with strong deal closing abilities. Excellent time management skills and a strong work ethic. Areas of demonstrated value include:

Sales Growth/ Account Development Customer Service

Industrial Account Management Consultative Sales/ Needs Assessment

Prospecting & Business Development Territory Management & Growth

Professional Experience

Rulon International Cedar Rapids, IA

Regional Sales Representative May 2008 – Oct. 2011

Marketed and sold architectural wood and PVC ceiling and wall systems utilizing a two part “push-pull” marketing strategy to architecture firms, design-build firms, millworkers and Division 9 subcontractors.

Position Highlights

Worked closely with key designers and architects from various sized architecture and design-build firms to assist in making their interior finish conceptual designs a reality by providing technical information, product design, product budget pricing, and onsite project support.

Assisted in the authoring, detailing and clarification of commercial building project specifications and drawings.

Facilitated American Institute of Architects accredited “Lunch and Learn” presentations to commercial architecture and design-build firms in an effort to increase sales through product line promotion and product exposure.

Promoted the Rulon brand and increased sales in the territory with Division 9 subcontractors by promoting Rulon’s benefits versus competitors and by building close personal relationships with key decision makers in the subcontractor hierarchies.

Provided pre-bid, post-bid, and onsite guidance and assistance to Division 9 customers.

Managed a 5-state sales territory including Iowa, Nebraska, Kansas, Missouri and Central and Southern Illinois.

Prior to moving to Iowa, managed a 4-state territory including Minnesota, Wisconsin, South Dakota and North Dakota

North American Container Corporation Mayville, WI

Account Manager May 2007 – Dec. 2007

Managed, serviced, developed, and sold existing and new wood and corrugated industrial packaging and crating accounts in the lawn and garden equipment and marine engine industries.

Position Highlights

Designed and constructed customized packaging samples that were tested and later integrated into full time production to assist in the safe transportation of customers’ products to domestic and international distribution locations.

Managed 6-state sales territory including Wisconsin, Illinois, Iowa, Minnesota, South Dakota, and North Dakota.

Roberts & Dybdahl, Inc. Sun Prairie, WI

Lumber Trader Nov. 2002- Mar. 2007

Purchased and sold cash market wholesale building products; including oriented strand board, plywood, engineered wood, softwood lumber, softwood and hardwood boards, treated lumber and panels; as well as other specialty products into Southwest, Central and Northern Wisconsin.

Position Highlights

Experienced steady increase of sales territory by 25% annually through prospecting and selling new industrial and retail accounts while also augmenting the sales of existing customers.

Spearheaded all panel and specialty product purchases and sales for Roberts and Dybdahl’s Sun Prairie, Wisconsin distribution center.

Established close personal relationships with industrial and retail customers and with vendor mill representatives resulting in:

Expanded sales volume

Higher sales margins

Increase in repeat business frequency

Preferential pricing and opportunities when purchasing

Represented Roberts and Dybdahl, Inc. at various trade association meetings utilizing unique sales and marketing skills to contact and sell new accounts

Performed job duties both from an office setting and also at customer locations, traveling in excess of 40,000 miles annually

ISK Biocides, Inc. Pittsburgh, PA

District Sales Supervisor, Wood Preservatives Jul. 2000 – Oct. 2002

Administered, supplied, and established existing and new wood and industrial preservative accounts; developed both regional and national accounts, primarily in the hardwood lumber industry.

Position Highlights

Increased annual sales of a mature territory by 30% through;

Researching and cold-calling new accounts

Using a needs based sales approach to prescribe the appropriate product for each customer’s unique application

Establishing relationships with decision makers throughout each customer’s managerial hierarchy.

Obtained 83% market share in sales territory by providing exceptional service after the sale to guarantee optimal product performance and increase repeat business

Conducted sales and service to over 100 wood and industrial preservative customers

Hired, trained, and supervised summer interns to assist in customer service and field product testing

Managed 12-state sales territory including West Virginia, Pennsylvania, New Jersey, New York, Maine, New Hampshire, Massachusetts, Vermont, Rhode Island, Connecticut and portions of Maryland and Ohio

Worked from a home office and traveled in excess of 70,000 miles annually throughout sales territory

JELD-WEN Research Chiloquin, OR

Wood Technologist Jun. 1999- Jul. 2000

Provided technical sales support to sales team, production managers, and external customers for various JELD-WEN fenestration products, worked extensively in the development of new door, window, and millwork products, tested existing and new JELD-WEN products to guarantee they met and exceeded industry and corporate standards.

Position Highlights

Traveled extensively throughout North America primarily the United States and Mexico to various JELD-WEN production facilities to perform new technology and performance tests

Represented JELD-WEN Corporation at various university programs and trade association meetings

Hired, trained and supervised summer interns to assist in adhesives research, quality control, and product performance tests

Sales Training

University of Wisconsin-Madison, Executive Education Madison, WI

Intensive Sales Training for New Sales People – September 2001

Time and Territory Management Skills – October 2001

Education

Iowa State University Ames, IA

Bachelor of Science in Forestry (Emphasis in Wood Science) May 1999

Completed studies in:

Personal Sales Sales Management

Transportation and Logistics Organizational Management

Total Quality Improvement Adhesives and Resin Technology

Wood Deterioration and Preservation Wood Panel Production

Wood Anatomy and Physiology Wood Home Construction

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