Customer Service Administrative Assistant
Resume:
Joyce Soloway
Boca Raton, FL 33431
iap30m@r.postjobfree.com
CAREER OBJECTIVE: To obtain a position in an office where my computer, organizational and bookkeeping knowledge, effective interpersonal skills, loyalty, and a familiarity with office procedures will be an asset to the employer.
PROFILE:
• Strong organizational skills with leadership ability;
• Attention to detail;
• Motivated self-starter.
COMPUTER SKILLS:
Complete knowledge of various airline programs and various banking programs, DOS, Excel, WP5.1, Microsoft Office, Word for Windows, Securities Industry System (SIS) Through AS400, Lotus 1-2-3, Quickbooks, Vax, and LexisNexis.
WORK HISTORY:
CVS Pharmacy Boca Raton, FL 2006-present
Lead Pharmacy Technician
Type and fill prescriptions, answer multi line phones and check out patients at the register. Inventory specialist, making sure there is enough drugs in the pharmacy and all outdates are off the shelf. Make schedule for all technicians.
Holland America Cruise Line, Ft Lauderdale FL 2011-present
Pier Agent
Direct the travelers to the correct busses, luggage on debarkation. Check in customers for embarking.
Boca Raton Region Hospital Boca Raton, FL 2010-2011
Admin/Pharmacy Technician
Patient charges. Filing, ordering supplies. Filing orders for our offsite properties. End of month billing. Back up Pharmacy Technician.
Boca Terry Deerfield, FL 2006-2010
Accounting/Customer Service
Accounts Receivable which entailed keeping our old accounts up to date with payments by sending out letters and making phone calls. Accounts Payable which entailed entering invoices into Quickbooks, matching checks with invoices, mailing checks, and filing. Making and receiving customer calls. Other various projects.
Stewart Title Guaranty Company Boca Raton, FL 2004-2006
Administrative Assistant to Legal Counsel
Typed legal letters and real estate documents using transcriber, ordered supplies and equipment for office, pay bills, answer multi line phones, make travel arrangements, spreadsheets in excel, Vax, LexisNexis and various other programs. Handled computer problems. Kept the office running smoothly by suggesting computer upgrades.
Muvico Boca Raton, Fl 2000 –2005
Concession/Customer Service/Phone Operator, Part time
Wait on customers by providing them with food and beverage. Making sure the till balances at the end of the night. Operator for a multi-line switchboard. Taking reservations over the phone and handling any problems.
Life Care Home Health Services Delray Beach, FL 2002 –2004
Accounting Administrative Assistant
Responsible weekly for correct payroll for multi states and sending out bills of the private clients and to the insurance companies. Accounts Receivable which entailed keeping our old accounts up to date with payments by sending out letters and making phone calls. Preparing new spreadsheets and keeping the old ones up to date. Assisted supervisor in handling special projects in an efficient and timely manner. Receptionist backup for multiline switchboard.
Fiserv/Jw Genesis Boca Raton/FL 1996 - 2001
Accounting/Operations Clerk
Responsible for accounts payable, bank reconciliations. Wired funds and stop payment orders through EBW. Open new bank accounts for correspondents. Process applications for money market checking accounts and monthly statement. Cashiering, making deposits to the bank. Operate various office equipment.
Publix Supermarket Boca Raton, Florida 1994 - 1999 Cashier
Customer checkout. Responsible for monies in drawer. Customer contact, as well as effective interpersonal with co-workers.
Pan American World Airways Jamaica, New York 1989 - 1991
Passenger Service Agent
Handled customer problems with lost and damaged luggage. Worked with Customs to redirect the leftover luggage. Answered customer's requests and complaints; ticket counter work.
Charm-Tex Brooklyn, New York 1988 - 1989
Computer Operator
Processed customer invoices. Performed daily system backup, input daily telephone orders.
Air Canada New York, New York 1987 - 1988
Sales Agent
Provided information and assistance to passengers via telephone; booked reservation for air, hotel and car rentals.
Cunard Lines, LTD New York, New York 1984 - 1987
Sales Agent
Responsibilities included: booking schedules and ticketing individual and group sales; processing fees, documents, and invoice discrepancies; organizing special events, assisting supervisor in handling special problems.
Peoples Express Newark, New Jersey 1983 - 1983
Sales Agent/Inventory Control
Internship. Booked airline reservations. Input statistical information into the computer.
EDUCATION:
Florida Atlantic University, Boca Raton, Florida
Brooklyn College, Brooklyn, New York, Certification of Medical Transcription,
Principles of Accounting 1 & 2, 1994.
Kingsborough Community College, Brooklyn, New York, Associate Degree in Travel & Tourism, 1984.
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