Highly Qualified Customer Service Professional

Larry Brigman

**** **** ****** ** • Loris, SC • 843-***-****

iantr9@r.postjobfree.com

QUALIFICATIONS SUMMARY

• Highly personable Customer Service Professional with over 10 years of experience in account management, claims processing, and call-center operations

• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook

EDUCATION

Bachelor of Information Technology Present

American InterContinental University Hoffman Estates, IL

• Concentration in Computer Systems

• Expected Graduation date August 2010

Associate of Arts in Information Technology/Networking 2009

University of Phoenix Phoenix, AZ

PROFESSIONAL EXPERIENCE

TPS Reconciliation Specialist Sept 2008-Sept 2009

Progressive Medical Westerville OH

• Reconciled invoices which are held within the billing department

• Assisted the controller in the processing of transactions per contract terms

• Reviewed items held in billing, determining reimbursement per contract terms

• Monitored the Unbilled Report for transactions that were held and released them for payment

• Assisted in other areas of finance department such as accounts payable, cash posting, etc.

Trusted Partner Specialist April 2008-September 2008

Progressive Medical Westerville, OH

• Audited files to verify adherence per the vendor contract

• Communicated integrity issues to the Data Integrity Specialist

• Assisted with auditing files including Accounting review requests

Client Service Specialist October 2004-April 2008

Progressive Medical Westerville, OH

• Provided customer service in call-center environment

• Served as a point of contact for issues related to process and presented them to the Client Services Manager

• Communicated integrity issues to the Data Integrity Specialist

• Assisted with auditing files including requests from finance

• Supported the Information Systems department with system enhancements

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