Administrative Professional/ Accounts clerk

Stephane Rosse

***** **** ******

Edmonton Alberta

T5T 3N2,

Canada

Tel: (Res) 780-***-****

Mobile: (Cell) 780-***-****

E-mail: ********@*******.***

Qualification

Summary:

I am a highly talented Administrative Professional/ Accounts clerk with more than ten years of extensive administrative experience in a leading international banking institution and a leading Canadian automotive financial institution. I am especially skilled at performing diverse accounting work as well as administrative office work including accounting maintenance work, projects follow up, preparation of budgets, reports and supplies ordering and inventory. I also have a strong customer focus and am skilled at building good rapport with customers. I have demonstrated excellent communication skills and phone etiquette and I am highly competent and reliable.

Skills :

Bilingual French and English (Oral and Written)

Excellent verbal and written communication skills

Excellent attention to detail and accuracy

Excellent interpersonal skills

Good managerial skills

Outstanding attitude towards team work

Knowledge of Microsoft Office applications

Knowledge in PC building (assembly and Configuration)

Work Experience:

Administrative assistant – Account maintenance /Customer Service Ford Credit Canada (02.20.08 – to date)

• Dealing with customers inquiries

• Processing different accounting processes

• General account maintenance work

• Resolving issues regarding customer’s account

• Assessing and proposing different remedies to resolve delinquent accounts

• Paperwork and drafting letters

• Preparation of excel sheets

• Dealing with complaint letters and responding back in writing

• Dealing with dealerships and other parties

• Other administrative duties such as faxing , email and imaging documents

Administrative assistant - Mauritius Commercial Bank Ltd (01.04.93 – 01.11.02)

• Administrative follow up of projects

• Accounts maintenance

• General office work including drafting letters and preparing of files and reports for management and boards

• Preparing budgets and reports on excel

• Filing documents

• Maintaining contacts with customers and other partners

• Accounting work

Paying and Receiving Bank Teller - Mauritius Commercial Bank Ltd - Phoenix Branch (18.02.93 – 01.04.99)

• Providing direct customer service; cash and cheque deposit and payment, opening and closing of accounts and issue of cards.

• Processing accounts

• Account maintenance

• Dealing with all other financial transactions; standing orders, bank drafts, bank transfers

• Issuing end of day reports and administrative documents

• Acting as Branch ATM Supervisor

Education:

Higher School Certificate of Cambridge – 1992 (UK)

School Certificate of Cambridge-1989 (UK)

Professional Development:

A+ Certification (Comptia) (48 hrs)

PC Assembly and Configuration (24 hrs)

Help Desk Training

Marketing of Bank products and services (20.01.03 – 23.01.03)

Communication

and Human Relations Management (14.04.00-18.04.00)

Time Management (11.04.00 – 14 04.00)

Introduction to

Public Relations (18.11.99)

Customer care and

Customer Satisfaction in the Financial Sector (17.08.99 – 20.08.99)

References: Available on demand

Contact this candidate