Technician Engineer

RESUME

William Murphy

*** ****** ****** **.

Montgomery, NY 12549

*******@***.*** • 845-***-****

Objective

Technical position with a company with potential to advance.

Experience

Ericsson, Richardson, TX 2006 to 2012

Wireless Technical Support

Analysis and Fault Management of GSM and CDMA Network related issues on Nortel MSC, MTX, ATCA VSE, MGW, HLR and BSC elements that include faults related to call routing, authentication, migrations and software upgrade faults.

Nortel, Richardson, TX 2004 to 2006

Wireless Technical Support

Responsible for providing tier 2 technical support for GSM and CDMA networks. To include Nortel MSC, VSE, MTX, HLR, VLR, MGW and BSC equipment.

T-Mobile, Parsippany, NJ 2002 to 2004

NOC Technician

Support wireless network equipment. Test, locate, and repair complex equipment problems. Configuration and fault management for a range of platforms including voicemail, HLR, VLR, BSC, SMSC, and IWF. Interface with telecom vendors to meet schedules for new equipment installation. Assist RF engineering to ensure the best possible network performance.

Qwest Communications, New York, NY 2001 to 2002

Transport Engineer

Support transport optical network using Cerent, Cisco, ONI and Nortel optical equipment. Wrote JIM's, EDP's, supported equipment upgrades. Familiar with Telecordia and ITU standards.

Nortel Networks, New York, NY 1996 to 2001

Telecommunications Engineer

Supported Nortel DMS Switching platforms. To include DMS 250, DMS 300, GSP and MSC/HLR. Performed switch translations, implementations, supported SS7 and ITU signaling networks including GSP. Supported ONP's, NOC implementations, product rollout and trials, to include lab testing. Familiar with INET, SAGE, T-BERD and various Telco test equipment.

Nextel, White Plains, NY 1994 to 1996

MSO Technician

Conducted highly complex wireless network equipment installation and maintenance activities. Tested, located and repaired complex equipment problems. Configured and fault managed a wide array of platforms in Mobile Switching Center including voicemail, HLR, VLS, BSC, SMSC and IWF. Performed operational functions such as database backups, routine maintenance on computer systems Experienced in switch operations and maintenance in the telecommunications industry.

Wiltel, Washington, DC 1986 to 1994

Network Operations Technician

Primary duties included DMS-250 switch maintenance, routines, upgrades, circuit and trunk, turn-up of voice and data circuits. Also supported DACS, SONET and FOTS equipment.

Wheat State Telephone, Udall, KS 1984 to 1986

Communications Technician

Install and repaired Motorola Two-Way Radio products to include IMTS base radio, mobiles, cellular, base stations, CATV head ends, and 800 MHz trunking systems.

Mid Hudson Communications, Hopewell Junction, NY 1983 to 1984

Communications Technician

Installed and repaired Motorola Two-Way Radio products to include handhelds, pagers, base stations, paging terminals, microwave radio, voice patch and mobile radio.

US Army 1979 to 1983

Microwave Radio Technician

Electronics Technician (2/83-10/83)

Assigned to CEEIA Electromagnetic Branch. Supported LORAN C, SATCOM and electromagnetic

Projects.

Honorable Discharge (6/86)

Microwave Technician, DCS Station Donnersberg, Germany

Shift Supervisor, Microwave Section (11/80-2/83)

Repair and maintenance on various microwave radio, cryptograph, and multiplex equipment.

Education and Training

H.S. Valley Central, Montgomery, NY 1979

Telecom Switch Translations, Project Management Training, KT Resolve and various professional courses.

Cisco CCNA Certification

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