Global Sourcing Manager

QUALIFICATIONS PROFILE

Remarkably astute, seasoned, and tenacious executive equipped with more than 20 years of experience in global sourcing management, information technology, and project management. Show competency in developing performance-based, low-cost solutions through aggressive negotiation with new and existing suppliers and use of outsourcing. Excel in adapting to new business environments, negotiating win-win agreements, and utilizing out-of-the-box approaches. Exemplify remarkable relationship-building skills to provide total satisfaction and innovative solutions. Proficient in leading and supervising multi-functional teams and projects simultaneously to achieve solid business results.

AREAS OF EXPERTISE

- Global Outsourcing Management - Competitive Business Research and Analysis

- Outstanding Customer / Supplier Relations - Project Management and Operations

- Budget Implementation and Cost Control - Quality Assurance and Regulatory Compliance

- Superior Presentation and Negotiation Skills - Leadership, Training, and Team Building

- Problem Resolution and Decision Making - Continuous Process Improvement

- Articulate Oral and Written Communication - Organized with Strong Analytical Abilities

- SAP Implementation - Multitasking in Fast-Paced Environments

EMPLOYMENT HISTORY

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EASTMAN KODAK COMPANY,

WORLDWIDE INFORMATION SYSTEMS DIVISION (WWIS) - ROCHESTER, NY 1988–PRESENT

Global Sourcing Manager 2006–Present

Direct and coordinate daily operational business aspects focusing on negotiating supplier outsourcing contracts for IT support services representing more than $20M in annual spend. Build and cultivate long-term quality relationships with multiple global sourcing suppliers in support of upcoming projects to align with the strategy. Integrate and develop processes that meet organization’s business needs and contribute in long-term planning as well as to the overall business strategy. Resolve complex performance issues through dispute resolution and governance protocols. Facilitate communication of technical and business information between organizations and within work group. Demonstrate external knowledge of IT industry trends along with accountability for functional, business, and broad company objectives.

Notable Accomplishments:

- Initiated the development of RFP process for all global applications support towers in an effort to consolidate support to fewer suppliers and to reduce operational costs associated with Global Sourcing

- Oversaw key contract terms and conditions, such as payment terms, service level management, and tighter control of price changes

- Administered $20M budget and spend including Global Support Contract

- Reduced contract cost by 30% over three-year period

- Played a key role in driving a 45% cost savings and strengthening the support model of global applications

- Instrumental in implementing change control process to enable tighter cost control

- Recognized for demonstration of exemplary performance, dedication, and efficiency

Resource Manager / Global Project Delivery 2004–2005

Spearheaded 23-35 person teams to assure technical quality excellence, timely completion of work and reviews, appropriate use of resources, and responsiveness to customer / program needs. Established positive working environment to foster team unity to promote employee growth and achieve organizational goals and objectives.

Notable Accomplishments:

- Intensified the development of a strategy for global infrastructure SOX COE and training program for “Audit Champion” roles

- Primarily held responsible for the remediation or mitigating controls of all global infrastructure SOX Audit issues, interfacing with corporate auditing and WWIS IT directors

- Received satisfactory audit rating, “zero repeat audit issues” and “no critical audit findings,” in multiple Kodak divisions while managing the overall integration of the Graphics Communications Group (GCG) business

Resource Manager / Global Certification and Scripting 2003–2004

Diligently managed 23-person team, prepared work schedules, and promoted professional growth through timely performance feedback, coaching, and counseling. Played a vital role in streamlining all personnel planning and HR-related processes.

Notable Accomplishments:

- Worked collaboratively with Kodak’s Chief Security Officer and IT Director to revise Kodak’s Internal Control Standards

Work Manager / Backup and Recovery / Disaster Recovery 2001–2003

Led a 15-person team and assumed responsibilities in managing a $500K annual budget. Established corporate policies and procedures in delivering appropriate solutions for key areas of infrastructure such as disaster recovery, system management processes, monitoring, and backup recovery. Primarily held responsible for maintaining and testing disaster recovery execution plans for critical IT business functions.

Notable Accomplishments:

- Revamped and implemented problem / change management procedures for Kodak and AT&T Web Hosting Agreement

- Obtained 98% service availability ensuring corporate standards and processes for problem and change management

- Developed crisis management plans for levels of WWIS Organization, enabling multiple teams to combat viruses / worms using a coordinated and focused approach.

Monitoring Team Leader 2000–2001

Convened with application owners to establish service level agreements.

Notable Accomplishments:

- Consolidated the server infrastructure and redesigned the system monitors to reduce costs and to increase monitoring efficiencies of the Mission Critical applications

SAP Performance Analyst / BASIS Analyst 1996–2000

Facilitated regular training sessions to newly hired 5-person team on security support functions.

Notable Accomplishments:

- Conceptualized and implemented SAP security landscape and system documentation

- Formulated innovative metrics for customer order transactions to provide total satisfaction

- Optimized system efficiency and SAP response time for key transactions

- Solidified productive relationships with business and system communities

Business Systems Analyst / Health Imaging Division 1988–1996

Served as Master Data Administrator for Kodak Health Group SAP R2 Implementation.

Notable Accomplishments:

- Generated 100% data integrity of customer, vendor, manufacturing master data

- Supervised global delivery of Health Group “Shift Happens” change management program and developed applications to support group operations

EDUCATION

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BACHELOR OF SCIENCE IN MATHEMATICS MANAGEMENT

Minor in Philosophy

- LeMoyne College, Syracuse, NY EFFECTIVE COMMUNICATION SKILLS AND PUBLIC RELATIONS

- Dale Carnegie Institute, Rochester, NY

TRAINING AND CERTIFICATION

- Certified Outsourcing Professional: May 2008

PROFESSIONAL AFFILIATION

- Member, International Association of Outsourcing Professionals (IAOP): 2007-Present

> Member of IAOP Research Committee serving as “Judge” to determine the Global Sourcing 100

- CTM, Toastmasters International: 1998

TECHNICAL PROFICIENCIES

Proficient in utilizing automated e-auction tools for RFP processes, as well as SAP, Microsoft Word, Excel, PowerPoint.

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