Janet Libe

*** **** ***** ****, ********, IA ****3

319-***-**** ia95l8@r.postjobfree.com

Proven track record in supporting all phases of information technology systems management, technical support in both hardware and software, technical training and documentation. Successful in the application of technology to business functions in the areas of marketing, sales, manufacturing, medical and finance. My field of experience is diverse, I have worked with a large publishing company, hospital and an up and coming manufacturing company.

EXPERIENCE

Harvest Manor Farms, LLC, Cedar Rapids, IA 2004 - 2010

Sr. Technical Solutions Administrator

Managed deployment of hardware and system testing for new software releases. Assisted with new computer room build and system move. Built and managed a direct to consumer web site. Designed catalog for the direct to consumer business. Built and managed a Customer Service/Marketing group to deal with all customer orders and issues. Created and delivered Sales Training program for sales force along with software documentation for all areas within the accounting departments.

Provide setup, support and training for all systems, hardware, pc’s, phones and software within the company.

Ensure ISeries systems are up and running 24 X 7.

Maintain all asset inventory and maintenance for servers, hardware, phones and software.

Maintain system security for all users on numerous systems, both internal and external using active directory, ISeries and Kerbros.

Oversee the Customer Service and Marketing area for direct to consumer products as well as maintain two web sites for those entities.

Provide monthly reports for Sales and Finance using combinations of MS/Access, Excel and Query reports from the ISeries.

Oversee contracted individuals and teams for systems management, programming changes, and networking.

Yellow Book USA, Cedar Rapids, IA 1997 - 2004

Sr. Manager Technical Solutions Center

Built and managed a team in three states of Technical Support professionals responsible for meeting support for all hardware and software needs for a 5,000+ users. Served on an AdHoc Committee for re-evaluation of company wide job descriptions. Served as the first line of contact for the IT department for all after hours emergency issues. I managed a team of individuals responsible for the change management systems.

Built a unit to provided one-stop shopping to internal customers and better management of technology resource-allocation through a change process and service level agreements.

Oversee Managers of Technical Solutions Center (hardware and software support centers) in multiple states. Supporting 5000+ employee’s.

Oversee team of individuals responsible for computer moves/add/changes, system changes and Magic system maintenance.

Oversee individuals responsible for systems administration, including help desk and change management for entire company.

Ensure all IT team members were working on resolutions of any systems downtime or errors, to resolve in a timely manor.

Quintrex Data Systems, Cedar Rapids, IA 1995 - 1997

Systems Administrator

Key liaison between users and IBM for any system issues. Ensured that all PTF's were updated and tested with our software prior to releases to clients.

Supported all hardware upgrades and system issues for 90+ telecom systems on AS/400.

Implemented and trained installers on CISC to RISC upgrades.

General Systems Design, Cedar Rapids, IA 1993 - 1995

Trainer/Installer

Was charged with updating systems from IBM System 38 to IBM AS/400.

Traveled to client sites to install hardware and train staff.

Supported hardware and software for all clients and created documentation for company.

St. Luke's Hospital, Cedar Rapids, IA 1982 - 1993

Training and Support Specialist

Developed and implemented house wide training for all 700+ Nursing staff taking them off manual system to automated system, training them on all software and hardware. Developed and implemented training for Blood Bank, Pharmacy, and Volunteer staff. Created Hotline for all technical support calls and also created IT Newsletter for training updates and communications for all hospital staff.

Developed training department and trained all hospital staff on software and hardware.

Developed the help desk group and was lead support on any technical issues.

EDUCATION

Degree in Computer Operations, Kirkwood Community College, Cedar Rapids, IA

Completed numerous professional development classes including:

Train the Trainer

Manager and Sr Manager Training Series

Help Desk Manager Training Certification

MS Access, Word, Excel and Project Training

VOLUNTEER WORK

President Library Board of Director - Hiawatha Public Library

Team Director - Cedar River Dragon Boat Association

Kids Against Hunger - Active Member

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