Customer Service Representative

MALENA CARSON

**** ****** ** – Knoxville, TN ****4 – 865-***-****

ia3213@r.postjobfree.com

COMMUNITY MANAGER

Seeking an active position where I can put to use my customer service and moderation skills in

an active and engaging forum environment.

QUALIFICATIONS

Over 6 years experience in forum moderation.

Active use and understanding of current social media outlets.

Passionate about creating positive experiences for members and staff alike.

RECENT PROJECTS

World of Warcraft Guild Forums 2011

RECRUITMENT OFFICER

Actively moderated PHPBB forums for a medium-sized World of Warcraft guild,

enforcing guidelines and guild rules.

Participated in forum organization and making information accessible to

members.

Applied moderator and administrator tools when needed to edit, move, delete,

merge, and sticky threads.

Crafted timely announcements to alert members to important information,

status updates, or new events.

Assisted new members in the application process, greeting them and making

certain they felt welcomed.

2010

FORUM MODERATOR Warden’s Vigil Forums

Created and moderated forum events meant to engage and inspire members.

Adopted social media platform to keep players abreast of new developments.

Assisted in vetting new members during an extensive application process.

CUSTOMER SERVICE REPRESENTATIVE Whirlpool Corporation 2003

Scheduled service appointments, working directly with customers and

technicians to solve appliance failures.

Offered troubleshooting advice for simple problems over the phone, as well as

taking escalation calls for other customer service representatives.

Assisted in scheduling a work route for technicians, and updating those routes

once work was completed.

INTERESTS

I am an avid gamer experienced in a variety of social games for Facebook and iOS platforms

as well as various PC and MMO titles. I understand and am involved deeply in the gaming

community and wish to promote a positive environment.

Please contact me for references or additional information.

Contact this candidate