Manager Service

Russell Connally

*** ***** ******** ******

Baltimore, MD 21244

315-***-****

i9zjyn@r.postjobfree.com

Professional Objective

To obtain a challenging and fast-paced position in a hospitality support capacity

Highlights of Qualifications

• Accomplished in the organization/facilitation of team projects

• Multi-faceted, ambitious, and loyal self-starter

• Honest, hard-working leader with a strong affinity for the betterment of others

• Efficient and effective in both training and communication

Work Experience

08/11-Present Radisson Plaza Lord Baltimore Baltimore, MD

Director of Housekeeping

• Oversee staff of 40+ employees ensuring proper staffing levels, employee training and development

• Institute special projects to attack needed areas of cleanliness in public space and guestrooms

• Perform employee reviews and regularly hold departmental meetings

• Perform budgetary functions as they pertain to the rooms division

08/10-08/11 Radisson Plaza Lord Baltimore Baltimore, MD

Front Office Manager/Director of Security

• Oversee staff of 20+ employees ensuring the safety, security, and service of all staff members

• Performed HR functions (hire, fire, review, coach, counsel, train and develop) for Front Office, PBX (operator), Bell, Security, and Plaza Club Lounge employees

• Instituted effective guest service programs to ensure high level service scores

• Monitored guest service issues to ensure prompt and satisfactory resolution

11/09-08/10 Homewood Suites Washington DC Washington, DC

Front Office Manager

• Oversaw a staff of 15+ in Front Office, Bell and Valet

• Performed HR functions (hire, fire, coach, counsel, train and develop)

• Monitored guest service scores, creating and develops problem resolution programs to combat issues

• Monitored A/R accounts ensuring prompt payment and satisfactory aging within corporate guidelines

11/08-11/09 Crestline Hotels & Resorts Fairfax, VA

Management Trainee

• Acquired experience in housekeeping, front office, sales and A&G

• Recommended and assigned for task force managerial assistance to properties requiring aid while residing on property: The Homewood Suites DC & The Westin Towne Centre Virginia Beach

• Aided current managers in implementing strategies and procedures to ensure consistent and effective guest service and/or operational effectiveness

10/06-11/08 Providence Downtown Courtyard by Marriott

Front Office Supervisor Providence, RI

• Operated a 216 room hotel as manager on duty, overseeing all departments

• Performed Accounts Receivable functions, generating invoices, posting to the contra asset accounts and monitoring the ageing of past due accounts

• Finalized and organized guest room blocks, creating master accounts and organizing charge routing functions

• Promoted from a guest service agent to a supervisor within ten months of initial employment

• Planned and initiated various solutions to combat the occurrence of poor guest experiences during the hotel’s full renovations

Education

Johnson & Wales University Providence, RI

Bachelor of Science in Hotel Management Degree, 11/08

Associate of Science in Hotel Management Degree, 01/08

Concentration: Resort Management Degree, 05/08

Deans List, G.P.A 3.5

DCT Culinary School Vitznau, Switzerland

Culinary Coursework 09/03 – 04/04

Certifications

• TIPS certification 10/07 • Service Coach certification 04/08

• Bar/Beverage certification 10/05

Other Skills

• MS Word/Excel/PowerPoint • Opera

• Fosse

• MARSHA

• Xeta • SalesPro

• Marriott Global Source

• Knowledgeable in German & French & Dutch

References and Career Portfolio Available Upon Request

Contact this candidate