Customer Service Assistant

Ronald E. Shanks II

**** ****** ***** ******** ****, Texas 77489

281-***-**** home 832-***-**** cell

*********@*****.***

Objective: Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Education:

1/2007 - 4/2008 Texas School of Business Houston, Texas

Dental Assistant

• Certifications- CPR/AED, HIPPAA

• Awards- Directors List 3.59 G.P.A.

• Chair side assisting, including handling dental instruments, controlling infection, and planning treatment in the eight specialty areas of dentistry

• Handling dental emergencies, such as an abscessed tooth, alveolitis, or a broken tooth or prosthesis

• Identifying structures of the oral cavity, the different types of teeth, and universal codes for each tooth

• Performing dental radiology and safety procedures

• Preventive dentistry, including coronal polishing, fluoride, and applying pit and fissure sealants

• Caring for patients in the treatment room

• Taking dental x-rays

• Taking impressions of patients' teeth

• Teaching preventive dentistry to patients

• Assisting with oral surgery

• Performing oral evacuation

• Infection control and sterilization

Experience:

9/2008 - 12/2009 Millennium Consultants Houston, Texas

Sewer Cleaner/Camera Operator

Removes roots, debris, and other refuse from clogged sewer lines and drains, using portable electric sewer cleaning machine, and repairs breaks in underground piping, position or disassemble sewer trap machine at sewer or drain outlet. Install rotary knives on flexible cable, mounted on reel of machine, according to diameter of pipe to be cleaned. Starts machine to feed revolving cable into opening, stopping machine and changing knives as necessary to conform to diameter or contour of pipe.

05/2008 - 07/2009 Anderson Dental Houston, Texas

Dental Assistant

Schedule appointments, keep records, receive payments from patients, order supplies, prepare patients for the dentist's examination, sterilize instruments, develop X-rays, and mix compounds for cleaning and filling teeth.

11/2005 - 11/2006 Interceramic Tile and Stone Houston, Texas

Fork Lift Operator

Pull shipping orders as well as pull orders for customers in the front end. Help lead a crew of five. Very fast pace, heavy lifting. Accomplishments earned fork lift certification and also earned a promotion to a lead position.

4/2001 - 10/2005 FedEx Houston, Texas

Driver/Customer Service Rep

FedEx Office Duties: Provides customer service, including anticipating customer needs, suggesting alternatives and problem solving, and is able to satisfy those needs with a minimum amount of supervision, takes customer orders, giving pricing information, performs consultative selling to customers, and explains the benefits of digital printing technology to customers, collates, sorts and organizes customer orders, sets priorities of customer projects, provides customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates. Ensures quality customer service is given to customers by providing packaging services, as well as offering information about company products and services.

FedEx Driver Duties: Operate tractor-trailer combination, including doubles (and triples, where applicable) and/or straight trucks. Perform daily pre-trip and safety inspections on equipment. Hook/unhook trailers and converter dollies to/from a tractor and/or trailer. Perform freight handling using appropriate motorized and manual equipment, including but not limited to: forklift, pallet jack and hand truck. Secure freight inside trailers using appropriate tools and supplies, including but not limited to: pallets, straps and rope. Recoup/repair damaged freight when necessary. Verify and complete required documentation and reports. Comply with hazardous material regulations and procedures

References: Available upon request

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