Sheila R. Spencer

**** *. ******* ***, *******, AZ 85297

480-***-****

Summary of Qualifications

• Proven project management skills.

• Demonstrates superior organizational skills.

• Ability to multi-task in a high-pressured environment.

• Established self-starter who requires minimal supervision.

• Recognized by executive leadership for providing outstanding quality Customer Service.

• Exercises superior cost management with long term and short-term projects.

• Proven interpersonal and communication skills by effectively interfacing with all levels of the organization, including management, vendors, agents, and end-user customers.

• Skilled at problem solving, identifying opportunities for improvement, and implementing best practices.

Verizon Wireless, Administrative Assistant / Indirect Sales Account Representative / Inventory Specialist / Assistant Operation Sales / Indirect Sales Coordinator, Southwest Region

(1997 to 2008)

• Provided leadership and direction to the Southwest region Indirect Sales operations.

• Primary point of contact in charge of processing new and existing regional agent contracts.

• Responsible for all business and operational tasks for the Indirect Sales Channel including facilities, inventory, and administrative requests.

• Handled all internal employee issues and concerns with the Online Agent Activations system.

• Responsible for all data entry for reporting metrics for the region.

• Coordinated and organized all special events for the indirect channel.

• Communicated and trained the Indirect Sales Distribution on new promotions, products, programs, and features.

• Ordered, coordinated, and delivered all supplies and collateral requests for the Southwest Indirect Channel.

• Maintained relationships with strategic partners and negotiated terms as needed.

• Communicated frequently with the Indirect Sales partners and agents to ensure alignment with corporate initiatives.

• Managed all Indirect Sales customer complaints by responding quickly and efficiently; and making it a consistent practice to proactively follow-up with the clients to ensure continued customer satisfaction.

• Consistently demonstrated high energy and professionalism to pursue objectives in spite of obstacles and adversity.

• Embraced empowerment opportunities and sought out opportunities to empower others.

Education

• Bachelor of Applied Science in Community Health Education, Minor Adult Fitness - University of Minnesota-Duluth, 1996

Training

• Proficiency in Microsoft Office 2000, Microsoft Publisher 98, Microsoft Word, Excel, Outlook, Exchange.

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