San Bruno, CA *****
firstname.lastname@example.org Home 650-***-****
Anjay R. Prasad
Objective: Obtain a challenging position that will utilize my skills and experience in Customer Service, Freight and Administrative Assistant.
04/2008-Present Pitney Bowes Palo Alto, CA
Copy/Mail/Customer Service/Shipping Receiving
Pick-up and deliver mail, parcels, copy jobs and faxes to customers.
Knowledge / experience of bindery equipment
produce quality copy and print work for the firm on time
Utilizing Microsoft Office (Word, Excel, and email)
Handle time-sensitive material like confidential, urgent packages
Maintain copier equipment
Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude
Maintain all logs and reporting documentation; attention to detail
Take direction from Site Manager as required
10/2003 – 5/2007 Now Delivery Services S.S.F, CA
Provided customer service, inbound and outbound calls
Dispatched pick-up, ensured freight is routed correctly and cost effectively.
Alerted destination agents with all pertinent information for each shipment, i.e., residential delivery, lift gate required, notification of delivery, etc.
Managed all aspects of rate quote with shippers: rated customer files and input charges and costs into the system.
Accounting, customer billing, scan and file proof of deliveries.
Followed up with customers on past due invoices, answered billing questions.
Warehouse load & unload of freight with forklift
Assisted owners to streamline and enhance the day-to-day operations of the department
Assisted with driving and deliveries when needed
12/2002- 10/2003 Inns Of America San Carlos, CA
Front Desk Clerk/Supervisor for Night Auditor
Handled present and future reservations for guests by phone, fax,
Email and mail confirmation packages.
Provided guest registration upon check -in and check -outs
Provided guest with Information on tours and attractions
Provided phone service and scheduling for shuttles
Dispatched shuttle driver to pick up/drop off guests from airport and various
Audited per night sales on daily bases and accounts.
03/2002-12/2002 Law Office Of Michael Galligan San Mateo, CA
Legal Assistant/Collection Agent
Collected Information on debts accounts from clients
Obtained debts owed from debtor’s via phone and mail
Sent collection letters to debtors
Faxed and e-mailed clients on status of accounts
Education 1998-2001 Heald Business College San Francisco, CA
Qualifications Windows 95 & 98, XP
Microsoft Office 97, 2000, 2003
Typing 35-40 wpm
Fast Learner, Detail Oriented
Team worker and Excellent Organization Skills