Management Manager
Resume:
JAMES D. SAVAGE ***** CASABA CT.
CYPRESS, TX ****9-3839
************@*********.***
OBJECTIVE
Seeking a position that I can utilize my 30 years of disaster recovery/emergency management hands on experience in prevention, preparedness, developing BIA’s, and IA’s, developing policy and procedures, responding an standing up as incident commander for multiple incidents, assessing post incident damage, recovering by leading teams to recover facilities at UH, and conducting After Action Reviews from which I developed and executed mitigation plans.
EDUCATION
Brandywine College August 1971 – August 1972
Business Management, Wilmington, Delaware
GPA 3.8/4.0
Studies focused on business management, business law and accounting.
Computing Programming August 1966 – August 1967
Computer Programming Institute, Wilmington, Delaware
GPA 3.1/4.0
Specialized in Computer Programming and Networking areas. Contributed to team projects, to create programs using machine language. Served as Teaching Assistant for introductory programming class, responsible for assignment grading, class review sessions, and one-on-one student meetings.
EXPERIENCE
IT Service Continuity Specialist March 2009 – October 2011
University of Houston, Houston, Texas
• Create, update, and maintain Information Technology Incident Action Business Service and Continuity Plan.
• Coordinate with IT department’s emergency preparation, mitigation and incident recovery plans are up-to-date and included in the master IT plan.
• Maintain internal tools for managing tasks relating to incidents.
• Became U of H IT Incident Commander when the Information Technology Incident Command Post was stood up due to pending incidents or for monitoring potential incidents.
• Develop, design, and execute exercises and rehearsals to test action plans and incident response plans.
• Maintain IT facilities regarding to backup and recovery infrastructures allowing IT to maintain IT services during incidents.
• IC during IT incident ride-out team activation.
• Conduct risk assessments and create and maintain Business Impact Analysis.
• Conducted After Action Reviews, and managed mitigation remediation outcome from the AAR/LLR
Assistant Manager, Information Technology Availability Center
November 2000 – March 2009
University of Houston, Houston, Texas
• Assistant Manager for the Information Technology Availability Center. Duties included management of a 24 X 7 monitoring center with a staff of 12 FTE personnel working rotating shifts.
• Developed, researched, implemented, and maintained monitoring protocols and procedures for ensuring the availability of IT services to the university.
• Communicating incidents and outages to the campus and IT management at first using listserv technology, than advancing to Public Information and Emergency Response (PIER) system.
• Played a major role in the implementation of PIER into the Universities main campus as well as the Victoria, Clear Lake, ITAC and Downtown.
• Provided training to personnel at the local and remote sites for operation of PIER.
• Utilized PIER to track and manage our IT incidents.
• Played a major role in the universities recovery from Tropical Storm Allison, I was onsite at the time of Allison and was able to establish an IT Command Center, notify IT management of the situation, develop recovery task tracking procedures, management and assignment of recovery personnel to task, none of these procedures or protocols existed prior to this time.
• Been on campus manning the IT Incident Command Post during every major incident since 2000.
• Played a major part in the assessment and implementation of the ALERTUS system I have an established relationship with Harris County OEM and the city of Houston OEM
• Conducted Lessons Learned Reviews after major IT incidents.
• Developed and managed remediation task list from Lessons Learned Reviews tacking status and accomplishment to completion.
ACTIVITIES & AWARDS
Certified Emergency Management Specialist
Certified Public Information Emergency Response (PIER) Administrator
Certified Basic Firefighter in the State of Texas
Volunteer, Firefighter from 1966 to 2005 39 years
Station Firefighter of the year Cypress Creek VFD
Department firefighter of the Year – Cypress Creek VFD.
Skills
NIMS Qualified
IC Qualified, managed over 300 fire/rescue scenes
PIER,
Fire Fighting
Rescue
Hazard Materials trained
CPR
ACD
Business Management
IT Skills
Communication Skills
Certified CERT responder
Certifications
- State of Texas Firefighter
- PIER Administrator
- Emergency Management Specialist
- CERT
Contact this candidate