Manager Management

FELICIA ORTON

** **** ******

Murrells Inlet, SC 29576

Email: *******.*****@*****.*** Cell: 518-***-****

Property Management and Operations Management Professional

Facilities Management / Asset Management / Corporate and Private Properties

Tenant Relations / Maintenance Management / Restaurant Management

Property and Operations Manager offering over 20 years' combined experience

in general management, sales, marketing, personnel management, and property

management. Focused and highly organized, with proven strengths in

increasing revenues, occupancy, and income through expertise in building

tenant relations and responding to tenant needs. Solid qualifications in

Multi-site property management, innovative cost-control / cost reduction.

PROFESSIONAL EXPERIENCE

Equity Lifestyle Properties

Inlet Oaks Village Murrells Inlet, SC 20965

2008 - Present

Community Manager

*Resident Relations and Customer Service Professional

*Hire and train permanent and seasonal staff. Accumulate required Bids

for

Service Vendors and Qualify for Insurance and License requirements

*Monitor all controllable costs to achieve projected profit

expectations. To

include Budget forecasting.

*Proficient in Microsoft Excel, Microsoft Word. Full understanding in

Kroll

Data, CCER. Amex, Beecher Carlson, and Sourcenet Catalyst Computer

Programs.

*Efficient and consistent delinquency collections history.

Dingleberries Pub, South Glens Falls, NY

2006 - 2008

Operation Manager / Owner

*Monitors in - restaurant controllable costs, including product-line

variance,

vendor negotiations, waste control, labor percentage, customer

service, food

safety and quality, and cleanliness/sanitation.

*Hire and train permanent, seasonal, and contract staff in quality

based

service.

*Develop all menu items and costing, initialized all equipment and

verified

calibrations; acquired all Liquor License and Food Service permits.

Robin's Nest Designer Lawnscape, Queensbury, NY

1997 - 2008

Property Manager / Owner

*Consistently achieve projected profit and loss objectives through

effective budget

management.

*Demonstrated comprehensive knowledge of building mechanics,

cosmetics, facility

income, code compliance status, capital expenditures, service

contracts, operating

and financial budgets, and energy - management programs in place.

*Designed a scheduled preventative maintenance program, virtually

eliminating

all major building and systems problems and saving more than 15 %

annually on

repair costs.

*Accountability for contractual and monitored services encompassing

landscaping,

snow removal, janitorial, HVAC, plumbing, electrical, elevators,

fire and life

safety, security, and local and state code compliant.

The Whiteface Inn, Lake Placid, NY

1991 - 1995

Operations / Bar Manager

*Trained largely inexperienced staff to implement the highest

standards of customer

service and productivity to create synergy for a Team driven

staff

*Achieved 45 % controllable profit through strategic marketing

planning (up selling

most functions by 15 %), creative labor engineering (less than

50%) turn over),

cost controls, and high service standards.

*Contracted vendors based on research to determine cost and quality

of service and

product.

Contact this candidate