Customer Service Office

MA. DESIREE A. RODRIGUEZ

Address: * **** **. ******* ******* Ph. 9 Cainta Rizal, Philippines

Cell No.+63-090*-******* /+63-092*-*******

CAREER OBJECTIVE

To obtain an entry level position with opportunity for advancement in prestigious company that values quality and employee welfare and provide me challenging opportunities for growth, efficiency and development.

Skills and Proficiencies

• MS Word

• MS Excel

• Planning and Scheduling

• Written Communication

• Customer Service

• Interdepartmental Coordination

• Internet Research

• Telephone Reception

• Purchasing

• 60 wpm Typing Speed

EDUCATIONAL BACKGROUND

Tertiary : College of the Holy Spirit; Manila 1995-1999

Bachelor of Science in Commerce (Graduate)

Secondary : Cainta Catholic College; Cainta Rizal 1991-1995

Primary : Little Lambs Learning Center; Pasig 1985-1991

ON THE JOB TRAINING

PGE Trading Corporation PHINMA- Makati City, 1999

Antipolo Community Hospital- Antipolo City, March 2004

TRAININGS AND SEMINARS

Customer Intimacy & Industry Requirements for Business -07-07-98

2nd NCR Marketing Seminar ”Marketing Planning Analysis” – 08-29-97

The Prospects of Advertising and Public relation 09-16-98

Powerful Synergy toward the 3rd Millenium-11-19-98

Building you in corporate world -09-02-08

Undergraduate nearing globalization-09-11-97

Gaining competence in oral presentation- 09-09-98

Management Excellence in the next millennium-01-29-98

Meeting the Challenge of quality management-09-06-97

Business Dev. & modern trends -09-09-98

ORGANIZATIONS AND AFFLIATION

Philippine Management Association of the Philippines-1996-1999

Dulaang CHS 1995-1999

Student Catholic Action 1996-1999

Office of the Social Concern & Dev. 1996-1998

Youth for Christ 1996-1999

Red Cross Volunteer of the Phils. 1996-1999

WORK EXPERIENCE

TOP-AIR MARKETING- Pasig City; July 2008 up to present

Position: Secretary/Billing

prepare and manage correspondence, reports and documents

organize and coordinate meetings, conferences, travel arrangements

implement and maintain office systems

maintain schedules and calendars

arrange and confirm appointments

organize internal and external events

handle incoming mail and other material

set up and maintain filing systems

set up work procedures

collate information

communicate verbally and in writing to answer inquiries and provide information.

coordinate the flow of information both internally and externally

operate office equipment

A&T SECURITY AGENCY & GEN. SERVICES- Cainta Rizal; September 2002- up to 2008

Position: Admin Assistant

• answer, screen and transfer inbound phone calls

• receive and direct visitors and clients

• general clerical duties including photocopying, fax and mailing

• maintain electronic and hard copy filing system

• retrieve documents from filing system

• handle requests for information and data

• resolve administrative problems and inquiries

• prepare written responses to routine enquiries

• prepare and modify documents including correspondence, reports, drafts, memos and emails

• prepare agendas for meetings and prepare schedules

• record, compile, transcribe and distribute minutes of meetings

• open, sort and distribute incoming correspondence

• maintain office supply inventories

• coordinate maintenance of office equipment

• coordinate and maintain records for staff, telephones, and petty cash

CITIBANK – Libis Q.C; August 2000- September 2002

Position: Customer Service

Responds to service request, inquiries and complaints on the phone or in person, adjust complaints and ensures maximum good will from transactions.

CONSOLIDATED BUILDING MAINTENANCE INC. – Mandaluyong City June 1999-Dec.99

Position: Secretary

Maintain files, file room and inventory records, organized and available as necessary.

Maintain computerized work order system as directed

Run errands (i.e email, bank, post office, etc) as necessary

Answer phone, take/ distribute messages

Prepare letters, labels, envelopes, documents reports, etc.

Assist personnel when needed

File copy and /or deliver or mail documents

Orders supplies to ensure proper inventory

Performs other duties as assigned/ needed

PROFILE

Nickname : Dhet

Date of Birth : October 22, 1978

Sex : Female

Citizenship : Filipino

Religion : Catholic

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