Customer Service Manager

DAVID C. McDOWELL **** EDGEFIELD STREET, PORTAGE, MI 49024 PHONE: 269-***-**** EMAIL: i99uae@r.postjobfree.com PROFILE Goal-driven and high-performing manager with expertise in office and food service industries. Skilled in customer relations, significantly improved sales, and business growth. AREAS OF EXPERISE Multi-Site Management Customer Satisfaction Leader Marketing Planning/Execution Revenue Goal/Growth Attainment Organization Design/Development Cash-Handling Accuracy Expense Management Team Builder Contract Negotiations PROFESSIONAL EXPERIENCE Assistant Manager, Hooter’s of Traverse City, Traverse City, MI, 2009-2012 Oversaw 40+ employees of full service restaurant which improved customer satisfaction, food quality, and dining experience. (Involved in auto-accident that resulted in serious injuries and multiple surgeries. Continued to work during recovery to achieve operational requirements.) Assistant Manager, Burger King, Portage, MI, 2008-2009 Ensured positive customer satisfaction by remaining accessible and friendly. Exceeded speed-of-service goals by 35% consistently. Lowered food costs by 18% as a result of re-training staff to use portion control guidelines. Enhanced employee retention by encouraging a positive team environment, guest relations, and an open-door policy. Assistant General Manager, Burger King, Jacksonville, FL, 2006-2008 Reduced labor costs by 22% through the effective use of capacity planning. Increases productivity 30% by cross training employees. Improved multi-store, productivity and guest satisfaction by executing corporate procedures and employee customer service. Acquired ECO-SURE Certification by adhering to food safety guidelines. Account Representative, Smudges, Jacksonville, FL, 2005-2006 Cultivated strong business relationships with customers to drive business growth. Customer Service/Collections Representative, Select Portfolio Servicing, Jacksonville, FL, 2004-2005 Consistently met company requirements in Customer Service. Successfully surpassed company Collection dollar goals. Abided by Federal Laws and Regulations while remaining focused on Company expectations. Assistant Manager, Burger King, Portage, MI, 2001-2004 Achieved multiple promotions over a short period of time. Trained new employees by using interactive videos, corporate manuals, and hands-on training. Followed and enforced all safety codes specified by OSHA. Expertly ensured State and Federal food handling and safety rules. Office Manager, R. Harris Russo, M.D., P.C., Neurosurgeon, Kalamazoo, MI, 1999-2001 Implemented new business software that improved productivity and labor cost reductions. Increased efficiencies in all job tasks by utilizing organizational development and management practices. Data Conversion Operator, U.S. Postal Service, Kalamazoo, MI, 1996-1999 Converted non-readable mail to computer generated barcodes. Assistant Vice-President, Money Concepts, Schaumburg, IL, 1992-1996 Developed all Marketing Plans which included seminars, mailings, and presentations. Promoted bank customer referrals by building rapport with bank staff. Managed all cash, scheduling, payroll, inventory, and accounts receivable/payable. Led development of additional office locations. Proficient with Windows Office software and most windows based software. EDUCATION Business Operations Management, DeVry University, Addison, IL Associates Degree in Business Administration, Kalamazoo Valley Community College, Kalamazoo, MI CERTIFICATION SERV SAFE certified Certification by ECO-SURE Ambassador for the Streamwood, Illinois Chamber of Commerce References Available Upon Request