Customer service rep, assisant clerk

Ashley Murphy

**** **** ****** ******* **, *****

510-***-**** ****************@*****.***

Objective

To obtain a customer service position where I can show my hard work and abilities to help the growth of the company.

Qualification

• 7 years of customer service experience

• 4 years of (office) assistant clerk work

Experience

Babies R us July - November 2010

3839 Horton, Emeryville, CA 94608

Cashier/Back of House

• Customer service- worked returns, credits, or change do to customers, and online purchases

• Cashier – Receive payment by cash, check, credit cards, vouchers, or automatic debits

• Cleaning restrooms and spilled items

• Baby registry - helping expecting mothers find everything they need for their new baby

• Stocking the back room handling 20 to 50 pound boxes and unloading boxes

Blockbuster December- April 2008-2009

3868 Piedmont Avenue, CA 94610

•Customer service- answering phone and online purchases

•Cashiers- handling money and purchases

•Cleaning store and restrooms

Home Depot June- November 2007

5800 Lincoln Avenue, Cypress, CA 90630

Cashier- receive payments by cash, credit cards, vouchers or debits, and online purchases

Cleaning work area, restrooms, and lunch area

Jack In the Box January- April 2007

25198 Hesperian Boulevard, Hayward, CA 94545

• Cashier- worked window, receive payments by cash, credit cards, or debit, carts, and purchases

• Cleaning restrooms

Target July- October 2006

15555 East 14th Street San Leandro, CA, 94578

• Cashier- handling money and purchases

• restocking apparel and folding apparel

99 Cent Store October 2006- January 2007

20882 Mission Boulevard, Hayward, CA 94541

• Cashier- received payments by cash, checks, credit cards, or debit

• Cleaning and restock shelves

• Answer customer customers’ questions, and provide information on procedures or policies

Ktvu Channel 2 news (payroll) June- August 2004, 05, 06

2 Jack London Square, Oakland CA, 94607

• Assistant clerk- typing, filing, answering phones, and making appointments

Ross April- July 2005

1 Southland Drive, Hayward, CA, 94545

• Cashier- handling money and purchases

• Issue receipts, refunds, credits, or change due to customers

GNC January-March 2005

1 Southland Mall Drive, Hayward, CA 94545

Cashier handling money and purchases

Sales rep- Selling company merchandise and gold cards

Greeter- greeting every customer that entered the store

Skills: Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Service Orientation- Actively looking for ways to help people.

Speaking- Talking to others to convey information effectively.

Mathematics- Using mathematics to solve problems.

Social Perceptiveness- Being aware of others’ reactions and understanding why they react as they do

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