Customer Service Quality Assurance

*** ***** **. ***. **** 832-***-****

Webster Texas, 77598 *****.*******.******@*****.***

EDUCATION

Christian Life Academy, Baton Rouge, La. 2003

University of Arkansas @ Monticello 2003 - 2004

Texas Southern University 2005 - 2006

PROFILE

10+ years experience in dynamic organizational settings and 8+ years of heavy equipment operating. Background includes creating and building various small businesses. Effective Communicator; highly skilled in multiple environments such as public speaking, groups, and individual counseling

PROFESSIONAL EXPERIENCE

American Youth Football League Freshman Head Coach; Varsity Assistant Coach 2005 - Present

Houston Texas, Baton Rouge Louisiana

As a coach, I am granted the opportunity to teach young men the benefits of hard work, discipline, and teamwork. I also benefit by learning more about being a positive role model and the effect that it has in society.

Responsibilities include:

*Individual assessment and assignment of players according to talent and skill

*Instruction of plays, player positions, offensive and defensive strategies, and proper technique

*Organization of tournament and community activities (city and county-wide)

*Transportation of players and equipment to and from sporting events

*Fundraising

Sales Associate 2009 - 2010

Gerry Lane Chevrolet, Baton Rouge Louisiana

While working as an automobile salesman I provided the Baton Rouge area with quality automobile in addition to first class service.

Responsibilities included:

* Advertising

*Interviewing potential buyers

*Presenting vehicles and negotiated financing options and incentives

*Positioned company for success by promoting the dealership and acquisition of new customers

* Finalization of sales

*Vehicle preparation and delivery

Electricians Apprentice 2008 - 2009

Excel Contracting, Plaquemine Louisiana

During my apprenticeship, I was required to aid Journeymen with the completion of one of the largest chemical plants in southern Louisiana. In a three month period our crew completed over 1,200 wire pulls and connections of over 200,000 ft., finishing two months ahead of schedule, which saved millions of dollars in labor and materials.

Responsibilities included:

*Organization of tools and materials needed

*Performing various tasks such as forklift and man lift operation, in order to complete jobs in a timely fashion

*Ensuring the safety of Journeymen by maintaining a safe working environment as well as carefully observing all duties performed

Warehouse Manager 2006 - 2009

Cajun Cypress, White Castle Louisiana

I had the honor of working for my father’s demolition and lumber companies as manager. While doing so, I was taught the value of honest business practices, hard work, and dedication.

Responsibilities included:

*Supervising demolition of several types of structures

*Management and organization of equipment and laborers

*Tracked consumption and resupply rates, coordinated logistic convoys, and responsible for the requisition and distribution of bulk supplies and ensuring adequate storage capacity available to always maintain fuel, food and water

*Developed quality assurance initiatives to improve efficiency of customer service

CORE SKILLS INCLUDE

• Organizational Leadership

• Staff Management

• Persuasive Communication

• Presentations

• Customer Service

• Research

• Written Communications

• Project Management

• Problem Resolution

• Training and Development

• Cross Culture Awareness

QUALIFIED TO PERFORM

• -Mission Planning

• -Organization Development

• -Leadership Training

• -Marketing Communication

• -Fundraising

• -Community Outreach

• -Public Relations

• -Volunteer Recruitment and Training

Contact this candidate