Customer Service Medical

Tonya Dobbs

**** ******* *******Lithonia, GA ****8

Cell: 404-***-**** ********@*******.***

Professional Profile

To pursue a clerical or office assistant opportunity with a great company that offers growth and advancement.

SUMMARY OF QUALIFICATIONS

• Great organizational skills and strong work ethics.

• Excellent written and verbal communications skills.

• Ability to succeed in deadline and in a goal driven atmosphere.

• More than five years of clerical & customer service experience.

• Proficient with Microsoft Office- Windows, Word, Excel, Power Point, Lotus, Internet applications, type 45wpm

EXPERIENCE

Teague One Recycling Conyers, GA

Office Clerk 2010-Present

• Answer phones and take messages.

• Open and sort documents.

• Fax, copy and file documents.

• Order truck parts.

• Run daily errands.

Javelin Technical Training Center Tucker, GA

Medical Office Administrative 2010

• Hands-on experience in medical office position at Integrated Life Center as a volunteer/extern.

• Employed understanding of HIPAA to keep patient’s records confidential in the medical office and processed insurance claim forms in an efficient manner.

• Applied knowledge of billing and coding procedures to assist with front-office duties.

• Utilized Medisoft applications to bill patients and also set clinic appointments.

NCO Financial/TSYS Total Debt Management Norcross, GA

Senior Bankruptcy Clerk 2003-2009

• Responsible for processing and coding Chapter 7& 13 bankruptcy accounts.

• Data Entry, pertaining to departmental daily revenue and policies and procedures.

• Provided clerical support for bankruptcy processing which included, faxing, copying and filing documents.

• Assisted with sorting and distributing incoming mail, record and process accountable mail information in the system and maintained daily mail logs.

• Maintained levels of productivity and quality based on department standards.

• Performed weekly and monthly audits and provided detailed reporting and proposed solutions to processing issues.

• Planned and coordinated daily tasks for staff to complete.

• Assisted with interviewing and hiring process.

• Answered phones and directed to the appropriate departments.

Wallace & Demayo Law Firm Norcross, GA

Team Leader/Bankruptcy Clerk 1999-2003

• Generated daily automated bankruptcy reports.

• Utilized PACER and Banko system on daily basis.

• Maintained production standards and ensured client satisfaction.

• Trained employees on updates and new processes.

• Audit various processes and researched for clients as well as internal audits for team members.

EDUCATION

Javelin Technical Training Center 2010

Medical Office Expert-Medical Admin.

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