Customer Service Manager
Resume:
Pauline Renee Hallert
Jacksonville, FL 32258-1279
*******.*******@*****.***
PROFILE: I am a self-motivated, career oriented, assertive, creative businesswoman who possesses excellent communication skills and has an established track record for achieving and exceeding objectives. A hard working highly detailed and organized individual with a great desire to learn, train, and manage.
EXPERIENCE: 2010 – 2011 Eldorado Savings Bank
Savings Supervisor. I was brought back to the Eldorado Savings Bank to be
the new Supervisor. I managed 3 tellers. I handled new accounts, loans, CD accounts and IRA accounts. I also did account maintence updates on existing accounts. I also was a backup teller and handled customer service. I balanced the vault on a daily basis, ran reports and checked tellers work every morning. Did an abundance of filing, did cash counts and monthly audits every month. I worked directly under the Branch Manager.
2009 – 2010 Bi State Propane
Assistant/Dispatcher: Work under the Operations Manager, handle the distribution of the tickets and jobs that need to go out to the propane drivers. I also handle any issues regarding orders by the customers
2008 - 2009 Eldorado Savings Bank
Work as a teller and handle customer service.
2007 – 2008 Clearstar Financial Credit Union.
Started as a teller at the corporate branch and was promoted to lead teller after 8 months. Laid off due to a major companywide downsizing.
2002 - 2007 Kaktus Productions.
Internet Business. (Real Estate Legal Forms).
Handled customer support, enter information into the data base,
handled revenue and overseeing the marketing end of the business.
2000-2002 Eldorado Hotel and Casino: Reno Nevada.
In charge of the reservations department and was also responsible for over 20 reservations agents including the hiring of employees and monitoring and evaluating agents. Handled customer questions and resolved complaints.
1997-2000 Reno Air Quick Escapes/Express Vacations:
Reno Nevada.
Worked as a reservations agent for the vacations department of Reno
Air. In 1999 Reno air was bought out by American Airlines. The company
had divided up and Quick Escapes was bought by the owners of the
Eldorado Hotel and Casino. I was then hired on with the new owners
and became 1 of 4 supervisors of the department under the name of
Express Vacations I also planned and supervised my team on FAM trips to vacation package destinations we sold.
Education: 2011 – Present Penn Foster Online School:
Interior Decorating.
1983 - 1984 Studied in Israel: Studied Religion learned how to write,
Speak and read Hebrew.
1982-1983 Golden West Community College: Huntington Beach
California. Completed 1 year.
1978-1982 Marina High School: Huntington Beach California.
Received my diploma.
1978-1982 Marina High School: Huntington Beach California.
Received my diploma.
Summary: Over the past 25 years I have had ten years or more in the travel and
Tourism industry. I have supervised 20 or more employees.
I have Over 20 year’s computer experience and office work. I have traveled extensively through the United States, Mexico, Canada, Europe and Asia.
REFERENCES AVAILABLE UPON REQUEST
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