Ronald_resume

Ronald Hyndman

**** **** ******** *****

Jonesboro, GA 30236

Skill Summary: Information Technology professional with ten years of combined experience in both the telecommunications and the financial industries. Self-motivated, excellent interpersonal skills, team player, and exceptional customer focus.

Technical Summary:

Software: JavaScript, HTML, Java, XML, XSL, Tomcat 5.0, Sybase, MySQL, Oracle, SQL, PL/SQL, Pascal, MS Office, Virtuoso II, Rational Rose, ClearCase, PVCS, MS Dos, HP UNIX, Windows NT/2000/XP/Vista, Red Hat Linux 6.0, Weblogic Server 5.1, EJB (Enterprise Java Beans), JMS (Java Messaging Service), PVCS Tracker, Version Manager, JSP (Java Server Pages), VB 6.0, C, C++, Maestro, Remedy, QA Partner Automated Testing Tool, Project Source, Mercury Quality Center, TOAD

Hardware: Sun Workstations, IBM PC, and compatibles

Work Experience:

06/03 – 06/08 Fidelity National Information Services, Atlanta, GA

(Formerly Alltel Information Services)

QA Analyst II

• Created test cases through analysis of core business requirements and design specifications for an online wireless pre-paid activation system (Simple Freedom – Web Application).

• Coordinated switch testing activities with several team members across the US to confirm that phones were being activated properly.

• Created test cases through analysis of core business requirements and design specifications for an online bill payment system (E-Pay – Web Application).

• Verified test results, performed root-cause analysis on failed tests, and documented defects in ARS Remedy during the testing of Simple Freedom and E-Pay applications.

• Provided weekly status reports to team lead on progress of testing activities.

• Participated in regular defect tracking meetings during the testing phase to discuss status and possible resolution of defects found during testing.

• Participated in Functional design walkthroughs for enhancements to existing applications or any new application that was being developed.

• Created and executed SQL queries in Oracle to analyze and verify test data.

• Verified that batch jobs were executed successfully through UNIX.

• Performed manual testing of web applications.

• Worked closely with programmers to resolve defects. This approach reduced time to fix and retest issues.

• Provided production support for web applications. Issues that arose during this time were re-tested in a UAT environment to determine the validity of the issues.

• Experience with several types of testing such as Functional, Regression, End to End, White Box, Black Box, UAT, and Backend.

• Worked with project team to identify possible change request that surfaced during UAT testing.

Client/Server Developer II

• Made GUI changes and code changes for cellular billing software through Foundation and UNIX.

• Responsible for the analysis, design, coding, and testing of a program that extracts data from proprietary billing software and FTP the flat files to another remote UNIX box.

• Worked on the front-end presentation of wireless devices using XML and WML

• Designed and implemented several components for a wireless application (DRE 2.01) using Java technology, MySql database, and the Weblogic application server. Teams made use of the Xtreme Programming concept and functioned in an Agile like environment. Design and implementation was done using the FDD (Feature Driven Design) process.

• Worked on the reporting portion of an online bill and presentment application (Rhapsody) that made use of the Java technology. Data was retrieved from an Oracle database and displayed on the screen using XML.

• Worked on the presentation layer for an online application that allowed users to enter and submit data to an Oracle database. The presentation layer utilized JSP’s. Coordinated all development activities for this project.

• Worked on several different components within an online banking application (TouchPoint) that utilized HTML, JavaScript and XML.

• Provided support during the SIT, UAT, and Production phase of the project.

• Assisted Business Analyst by creating screen mockups using JSP’s during the High Level Design phase of the project.

• Participated in Lessons Learned meetings to identify the successes and failures of the project and try to come up with a way to improve on failures for future projects as well as incorporating the successes.

• Worked very closely with the testing team and business analysts to ensure that defects were understood and fixed as quickly as possible.

01/98 – 06/03 Alltel Information Services, Atlanta, GA

QA Analyst II

• Held a leadership role for the Function Test portion of the Test Model.

• Executed UNIX batch jobs for Lockbox testing using job scheduler Maestro.

• Responsible for maintaining a specialized functionality within the system, which includes troubleshooting and fixing any problems that arise to ensure highest quality of the product. This functionality was never successfully executed prior to inheriting the assignment.

• Responsible for investigating and reporting any code modifications that would have an impact on the Test Model for proprietary telecommunications billing software.

• Assisted programmers in problem resolution of code failures that occurred during testing.

• Wrote test plans for several different online applications based on requirements gathered.

• Participated in test case review meetings with different members of the project team.

• Acted as a liaison between development and testing to ensure that there were no gaps in the test model. Conducted interviews with the functional leads of each component in the system and required sign-offs ensuring their agreement with the test model. The result of the interviews led to a more efficient and robust test model.

• Experience with several different defect tracking tools such as ARS Remedy, PVCS Tracker and Project Source.

• Performed manual and automated testing for individual components in the system as well as the end product.

• Assisted with developing documentation and procedures that occur during the testing and implementation phase of projects.

• Participated in regular defect tracking meetings during the system integration testing phase to discuss status and possible resolution of issues found during testing.

• Served as a mentor to college recruits and junior-level analyst who wanted to participate in a formalized mentorship program created by Alltel.

Education: Morehouse College, Atlanta, GA

BS Computer Science

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