Resume

Manager Customer Service

Location:

California City, CA, 93505

Salary:

$60-$80k

Posted:

October 17, 2011

Contact this candidate

Resume:

Lynn A. Braswell

**** ******* ****.

California City, CA 93505

Cell #661-***-****

Home 760-***-****

i83elx@r.postjobfree.com

EXPERIENCE SUMMARY:

Personal assistant to the Deputy Logistics Maintenance Program Manager for Joint Strike Fighter/Maintenance Supply Liaison, Human Resources Manager/ Security Manager/Functional Area Records Manager (FARM) and Program Manager’s Executive Secretary for J. K. Hill & Associates. I currently hold a SECRET security clearance; I am a level six in JPAS (Joint Personnel Adjudication System) as a contractor with the Department of Defense.

EXPERIENCE:

February 2010-August 2010 Joint Strike Fighter/Autolog Edwards AFB, CA

Office Support Technician/YB-0303-01

Personal assistant to the Deputy of Logistics Retired Col, Mary Parker for the Joint Strike Fighter Program. Government Purchase Card holder, Timekeeper for 70 military and Government Personnel. Records Keeper, POC for Foreign military in the program, SCRIBE for conferences held in compound, executive assistant to Military Officers. Worked budget to assure the funds needed for the following budget year were available. Handled all in processing and out-processing for Joint Strike Fighter/Autolog Maintenance Employees. Handled staff meetings and kept track of calendars and conference room availability. Kept recall roster up to date, kept track of all TDY’s and military appointments. Kept track of all EPRs and OPRs

2009-February 2010 J. K. Hill & Associates Edwards AFB, CA

Maintenance Supply Liaison

Coordinates and expedites the flow of material, parts, and assemblies within or between departments IAW production and shipping schedules, or department supervisors’ priorities. Reviews production/deployment schedules and confers with department supervisors to determine material required or overdue and to locate material. Requisitions material and establishes delivery sequences to department according to job order priorities and anticipated availability of material. Validate, monitor, and coordinate as necessary, the status of parts ordered and/or received, to include (but not limited to) due-in-from-maintenance (DIFM) assets. Arranges for in-plant/on-site transfer of materials to meet production/deployment schedules. Arranges with department supervisors for repair and assembly of material and its transportation to various departments. Examines material delivered to production departments to verify type if it is the specified. Computes amount of material needed for specific job orders, applying knowledge of product and manufacturing processes and using adding machine. Compiles report of quantity and type of material on hand. Moves or transports material from one department to another using hand truck or industrial truck. Compiles perpetual production records in order to locate material in process of production, using manual or computerized system. Maintains employee records. Will provide proficiency training when necessary. Will evaluate trainees’ performance and progress. Perform all functions using available hardware/software (i.e., ABSS/SBSS/ESS/CCAR/AMCS/FEDLOG, SATS, etc.). Maintains, reviews, and analyzes reports and listing. Takes logistic actions as deemed necessary by data contained on reports/listings. Makes recommendations based on data contained on reports/listings. Process turn-ins of property when required.

2005-2008 J. K. Hill & Associates Edwards AFB, CA

Human Resources Manager/Security Manager/Executive Secretary

Administers organizational programs and develops comprehensive management database for tracking performance, employee feedback, awards, training, security, government purchase cards, full spectrum threat response (FSTR), facilities, vehicle programs, and other duties assigned. Prepares management information and statistics, assist managers with analysis by identifying trends, making recommendations, forecasting, explaining application of regulations, provide justification, and develop specific reports for management. Reports developed include spreadsheets, charts, or graphs using a variety of computer programs associated with specific assigned programs. Serve as the organizations primary or alternate liaison, manager or monitor for one or more administrative programs, and provides all needed data to offices performing oversight. Reviews administrative program requirements, prepares supporting documentation and coordinates with related offices. Assists training manager in monitoring and evaluating the overall efficiency and productivity of employee training; maintaining and updating the training program database for planned and completed courses; and provide guidance for organizational personnel to develop and maintain their Individual Development Plans (IDPs) and ensures all course requested are included in the IDPs through the Education Training Management System (ETMS). Provides interface with Facilities Management for work orders and maintenance. Follows the steps and procedures necessary to perform the full range of administrative program processing requirements for each action and coordinates efforts within the organization and with related groups or offices of primary responsibility for the activity. Administers the government travel card and international merchants purchase card (IMPAC) programs. Provides advice and informs on routine and recurring budget administration in support of related programs. Provides consolidation and verification of a variety of narrative information and statistical data needed for presentations and reports. Procures office supplies, furniture, individual equipment and materials required for the organization.

Resolves problems associated with personnel actions, awards, training, security, timecards, government purchase card, FSTR, facilities, vehicle, and other issues. Recognizes differences in existing procedures and applications, interrupts, and uses judgment in applying regulatory and procedural requirements in making choices from among established alternatives. Provides research of rules, regulations, and recommends actions to management when actions require higher authority. Serves as the organization’s liaison with offices that perform oversight for assigned administrative programs. Provides preparation and coordination of required actions assuring that all needed data is provided to organizational offices and related groups, Test Wing, Air Base Wing, and AFFTC offices of primary responsibility for required actions.

Keeps management apprised of all suspense dates related to assigned programs includes appraisals, promotion, awards, extensions, retirements, transfers, separations, training, security, government purchase card, FSTR, facilities, vehicle, etc.. Establishes controls and suspense dates and follows up to ensure that required actions and responses are made within deadlines. Suspense systems are complicated by continuous changes or requirements and due dates. Establishes suspense and consults with managers and supervisors in order to effectively meet suspense’s relating to assigned tasks and personnel.

Performs clerical support for organization staff. Keeps supervisor’s calendar, adjusts appointments based on personal knowledge of priorities and policies. Prepares correspondence from knowledge of desired action and disposition. Obtains necessary background information from appropriate office and organizations and prepares reply for supervisor’s review. Maintains files of correspondence, regulations, directives, letters, and other publications. Reviews all reports and correspondence for adherence to policy and correctness of format prior to obtaining signature or dissemination beyond squadron. Transmits and receives documents and messages electronically. Prepares, reviews, and coordinates TDY orders in the Defense Travel System (DTS) and makes travel arrangements for employees within the organization. Provides serves as liaison for Information Technology issues.

2003-2005 Information International Assoc. Edwards AFB

Base Training Manager/B.E.S.T./Base Enlisted Specialty Training/HRD

Work with Training Managers to ensure that all training requirements are met and that training programs are established and goals are met. Maintain OJT through PCIII and I am the Test Control Officer (TCO) for all CDC testing. Assist Program Manager with Unit and Base SAV’s and briefing of Squadron/Division Chiefs and Commanders when needed. Duties also include processing TDY RIPs and getting them out to training managers. Confirming of signed RIPs through MILPDS. Out-processing of Civilians through ETMS and MILPDS. Updating of Civilian Training records through CIVMOD.

2001-2003 Webster University Edwards AFB CA 93524

Representative

Responsible for all registrations for active duty military and civilians on base, through online data entry. Assist in student advising, process all grades for students and submit grades for students on tuition assistance to human resources for updating of files. Financial Aid Counselor, Veteran’s Administration Certifying Official, coordinator for all graduations. New student recruiter, official for completion letters to employers for payment of classes taken. Responsible for processing all 1556’s and 1227’s received from students for payment. Responsible for employee payroll, including 35 instructors. Process over $80,000 worth of tuition each term, five times a year. Handle all equipment and supplies for the office. Point of contact for all vendors.

2001-2003 Cal. State University, Northridge Edwards AFB

Coordinator

Coordinate with university to provide classes to active duty military and civilians on base, for completion of Masters in Electrical Engineering. Process all 1556’s and 1227’s, proctor all exams.

1999-1999 Hitachi Electronics Vogelweh, Germany

Sales Representative

Responsible for ordering of merchandise, displaying, and most importantly, selling of merchandise. My hard work and dedication led to sales of over $150,000 a month.

1999-1999 Yamaha Electronics Vogelweh, Germany

Sales Representative

Sales of over $100,000 per month, through hard work and dedication.

1998-1998 AAFES, Powerzone Vogelweh, Germany

Senior Sales Associate

Worked in customer service for nine months. Took charge when the supervisor could not be there to oversee the newer employees. In charge of layaways and returns along with any other problems that may have come up.

1995-1996 Hollywood Video #1 Charleston, S. Carolina

Assistant Manager

Responsible for directing employees as to proper procedures, customer service, and collections.

1994-1996 CBI, Credit Bureau Charleston, S. Carolina

Collector/Processor

Worked in Safe Check division collecting on bad checks written to businesses.

FORMAL EDUCATION:

2003 Embry-Riddle Aeronautical University Edwards CA

Worked on a Bachelor of Sciences in Technical Management

CERTIFICATES:

Sexual Harassment Training for Managers, Block I-General Supply Indoctrination, Block IIA-Bench Stock Management, Block III-Equipment Management, Fire Extinguisher Training, Records Management/FARM Training, USAF Information Assurance Awareness Training, Anti-Terrorism Level-1 Awareness Training, Air Force Training Course E6AJI3S251-000, Customer Service and Work Ethics, Excel I, II, III, Word I, II, III, Act I, II, III, PowerPoint I, II, CPR Certification.

PROGRAMS:

MILPDS, CIVMOD, PCIII, ETMS, AFAEMS LITE, AFIADL, JPAS, AFRIMS, e-QIP Gateway, IMPAC, ABSS/SBSS/ESS/CCAR/AMCS/FEDLOG, SATS, CAMS.

Clearance: SECRET, FSO level 6

REFERENCES:

David Howell

Aircraft Maintenance Unit (AMU) Chief

912th Aircraft Maintenance Squadron

661-***-****

William Martin

Program Manager, J. K. Hill & Associates Inc.

95 MSG/LGRC, Base Supply

661-***-****