Janet Wareham

**** ****** ***** *******, ** ***** 706-***-**** i82urs@r.postjobfree.com

Profile and Recommendations: http://www.linkedin.com/in/janetwareham

Summary of Qualifications:

• Highly-skilled leader and motivated professional with more than 10 years of experience in project, personnel, and training management with emphasis on teamwork and organizational goals

• Superb project and resource manager with the ability to develop and implement ideas to improve system work flow and corporate methodology

• PMI trained with cross-division program management skills focusing on process improvement

• Well versed in joint and rapid application development, rational unified process, and use cases

• Established dedicated long-term relationships with corporate clients and matrix management

• Instructor for corporate and government end-user software training

• Experience in focus groups and analysis efforts to launch new card products

• First-rate analytical problem-solving skills; adept at researching and resolving complex issues, and conveying technical issues into business concepts understood by clients and end users

• Superior training and independent project preparation; highly capable of mentoring fellow employees

• Above average computer skills in project management and software development industries

• Multilingual in French, German, and Spanish

Summary of Business Tools:

• Planview work and resource management software, Serena Business Mashups, Test Director

• Familiar with IBM MQ Series, Oracle 8i, SQL, Web Services, File Transmission (NDM, SOAP), Mainframe, Siebel, FileNET, SharePoint, Test Director, Macromedia Dreamweaver, HTML, Adobe Photoshop 7.0, Adobe Image Ready, Adobe Acrobat 6.0, Snagit, Microsoft Office, MS Project, MS Visio

Professional Education:

• Master of Science in Management Information Systems, Florida State University College of Business

• Bachelor of Art & Science in Interactive Communication Technologies, FSU College of Communications

• Six Sigma Yellow Belt

• Rita Mulcahy PMP Certification training, Columbus PMI Chapter Member

Professional Experience:

TSYS, Columbus, GA (11/07 – Present) Associate Project Director

Responsible for BAU software projects supporting credit products:

• Credit Care: Web site used by consumer cardholders to manage credit card accounts. The site includes modules such as View Transactions, Make Payment, Account Maintenance, etc. Credit Care’s framework interfaces with TSYS mainframe via MQ Series. Sites exist for US and European clients, and their consumer and commercial portfolios; conversions, implementations, and enhancements

• Instant Application: Web site used by applicants to apply for a credit card online in real-time.

• ProphIT: Client/Server .NET application used by Call Centers to guide cardholders through managing their accounts housed on the TSYS mainframe. ProphIT uses scripting narrative to prompt agents.

Dedicated to program management for:

• Chase Canada, Toronto, Canada – Multilingual Credit Care and Instant App

• Charming Shoppes (Lane Bryant, Fashion Bug), Bensalem, PA – Credit Care, Instant App, and ProphIT

• Vancouver City Savings Credit Union, Vancouver, BC – Credit Care Multifactor Identity Authentication

• Armed Forces Benefit Association (AFBA), Colorado Springs, CO – Credit Care

• Deutsche Bank, Frankfurt, Germany – Credit Care and ProphIT

• Royal Bank of Scotland Group, Edinburgh, Scotland – Credit Care SSO

• Genesis Financial Services, Portland, OR – Instant Application

TSYS Strategic Corporate Project Management Initiatives:

• Managed implementation of enterprise-wide infrastructure project for PIN encryption using Java API over HSM, involving four work streams spanning six divisions and external API vendor

• Managed implementation of the corporate Planview work management software to all distributed technology divisions

• Steering Committee, Tactical Team and Client Advocate for the Corporate Total Systems Solution Delivery Methodology (TSDM) to implement a single methodology used by all TSYS divisions to present a uniform way to do business with clients; The intent is to create one governing compliance workflow process and consistent deliverable templates for mainframe and distributed divisions

• Corporate contact with Serena, third-party provider of the TSDM software tool, Business Mashups

TSYS Strategic Division Project Management Initiatives:

• Created new Project Management Office (PMO) process for merged Divisions (Credit Care web and ProphIT client/server); The process improvement project included new RACI diagrams, PM role in system lifecycle steps, merged document template formats, merged document repositories

• Prior to the division merger, created new processes for Project Initiation, Analysis and Requirements, and Change Control; Revised document templates for project charter, preliminary sizing estimate, recommended solutions document, and change control forms

• Created PMO document repository and process for maintaining historical artifacts in MS SharePoint

• Created Project Closing Process; created document templates for client and internal surveys, learning meeting artifacts, project transition and project close and review

TSYS, Columbus, GA (11/05 – 11/07) Web Product Specialist

Responsible for implementing Credit Care and Instant App sites for BAU and Conversions:

• Chase Canada, Toronto, Canada – New Multilingual Site

• Commerce Bank Kansas City (CBKC), St. Louis, MO – Site Migration

• Armed Forces Benefit Association (AFBA), Colorado Springs, CO – Site Migration

• GE UK Commercial, London, England – New Multilingual Site

• Royal Bank of Scotland Group (RBSG), Edinburgh, Scotland – New Award Winning “Whisk” Site

• Barclays, London, England – Barclay card IDTV Skycard (Interactive TV and web site)

Internal TSYS projects:

• Add Intuit Quicken Web Connect functionality to core web site

• Focus group for hybrid card product and family card product

• New hire interviewing, training, mentoring, job responsibility definition for Columbus, GA and York, UK

Infinity Software Development, Tallahassee, Florida (4/02 – 11/05) Senior Business Process Analyst

Projects for Citizens Property Insurance Corporation:

• Claims Tracking System: Manage business analysts during the design of statewide system used to track hurricane claims from the date a claim is reported to the date paid; used in 2004 hurricane season

Projects for Florida Department of Financial Services:

• Customer Relationship Management Integration: Facilitate JAD sessions with the Florida Department of Funeral and Cemeteries to define and translate business processes into a Siebel CRM application

• Professional Liability Claims Reporting System: Gather requirements for a statewide reporting system to provide medical malpractice information to the Senate

• Officer and Director Reengineering System: Reengineer the process to enable a data interface between the Office of Rehabilitation and the Florida Department of Law Enforcement

Projects for the Florida Department of Education:

• Florida Teach-In Online Application: Collect business requirements for the TeachInFlorida.com recruitment fair online application to enable educators to register for the statewide teacher conference

• Customer Contact Management Center: Partner with PATLive to produce an electronic call center to handle consumer inquiries using call center scripts to respond to service inquiries

Fringe Benefit Management Company, Tallahassee, Florida (7/99 – 4/02) Marketing Project Manager

• Implement a Flexible Spending debit card product to electronically debit a participant's FSA account

• Manage enhancements to company web site and intranet, create marketing artifacts

Key West Chamber of Commerce, Key West, Florida (4/98 - 7/99) Member Services Manager

• Design chamber web site, marketing materials and correspondence

• Organize chamber functions and support local chamber members

Sunrise Video Productions, Miami, Florida (7/97 - 4/98) Public Relations Manager

• Establish corporate brand and marketing materials

• Relationship management with networks such as ABC, NBC, Fox, HBO, A&E, Discovery, and ESPN

Media Vision Productions, Toulouse, France (4/94 - 4/95) Relationship Manager

• Relationship management with networks such as Canal+

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