Medical Administrative Assistant

Francina Renee Green

*** *. ******** ****., *** *1G

Columbia, SC 29205

Home 864-***-****

*.*******@*****.***

Skills Profile

• Skilled in apply the principles of customer’s relations in dealing with clients,

patients, physicians and co-workers.

• Excellent interpersonal skills and rapport with clients, patients, fellow workers

and medical staff.

• Determined, hard working, dependable employee, high degree on energy and

motivation.

• Able to manage time and resource efficiently and effectively and with excellent

organizational skills.

Work History

Front Desk Clerk September 2011 – Present

Sleep Inn Hotel, Columbia, SC

Registering guests

Accepting payments

Preparing the hotels daily transactions

Prep the breakfast bar

Manager February 2009 – August 2010

Country Hearth Inn/Spartanburg Hotel & Resort, Spartanburg, SC

recruiting, training and monitoring staff

planned work schedules for individuals and teams

meeting and greeting customers

dealing with customer complaints and comments

addressing problems and troubleshooting

ensuring events and conferences run smoothly

supervised maintenance, supplies, renovations and furnishings

dealing with contractors and suppliers

Patient Coordinator October 2009 –April 2010

Piedmont Imaging, Spartanburg, SC

• Check patient in and out

• Obtain copy of insurance cards

• Post all payments

• Closing out collections for that day

• Schedule MRI, CT, and x-ray appointments.

Lead Patient Services Specialist Sept 2007 –February 2009

Urology Center of Spartanburg, Spartanburg, SC

• Check patient in and out for office visit.

• Verify and obtain copy of insurance cards

• Identify and collect all delinquent balances

• Obtaining referral and authorization prior patients appointments

• Operate both MISYS and NETGEN (EMR) systems

• Post all payments

• Make correction on all Medicare patients from a daily report.

• Schedule follow-up, ultrasounds, and x-ray appointments.

Patient Registration Representative

University Medical Associate, Charleston, SC January 2007 – August 2007 and August 1996 – June 2000

• Managing high volume inbound/outbound call volume answering medical billing

and insurance queries on behalf of customers

• Access to IDX system/Operate the Compusystems

• Negotiating payment arrangements in our client’s name

• General medical/healthcare background

• Activate and batch for imaging patient budget contract

Responsible for timely and accurate patient registration

• Verify all insurance and obtain per-certification/authorization

• Calculate and collect patient co-pay, deductible, and co-insurance

• Coding ICD-9 and CPT

• Answer telephone calls timely and courteously

Registrar

Colleton Medical Center, Walterboro, SC September 2004 – December 2006

• Responsible for timely and accurate patient registration

• Verify all insurance and obtain per-certification/authorization

• Calculate and collect patient co-pay, deductible, and co-insurance

• Operate the Compusystems

Administrative Assistant

United Way, Walterboro, SC September 2004 – December 2006

• Prepare reports and correspondence

• Answer telephone calls timely and courteously

• Greet clients and answers questions

• Maintains data for database along with working Microsoft Word, Access, Excel and PowerPoint

• Assist clients with foods, clothing, and electrical bills

• Any kinds of project that may be assigned

Education

Diploma in Medical Office and Administrative Specialist w/Billing & Coding

Performance Training Institute, Toms River, NJ 2012 - Present

Certificate in Home Based Business Management

USC Salkehatchie, Allendale, SC 2005

Certificate in Medical Terminology, ICD-9 coding, CPT Coding, Telephone Technique

Medical University of SC, Charleston, SC 1992 -1994

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