Customer Service

Bonnie Howell

*** ******** **** #**** - ******, TX 76039

******-******@***.*** - 817-***-**** cell 901-***-****

Over 20 years of experience in customer service and sales with advance knowledge of customer care. Proficient with Microsoft Office Suite, Ten Key, Data Entry, and Typing (35 wpm). Received extensive training in diversity and crucial conversation/communication.

Work Experience

Care Support Representative

Centene Corporation -

Dallas, TX

August 2011 to Present

-- Utilize Policy and Procedures for locating participant demographics when participants have been identified as unable to locate or no response.

-- Verify participant eligibility and diagnosis verifications.

-- Input direct referral participant information to member management system.

-- Contact participants for initial assessment to identify program intervention level.

-- Contact participants for scheduling of Baseline calls and Home Visits.

-- Assist Clinical Assistants as necessary.

Package Handler

Federal Express -

Fort Worth, TX

April 2010 to Present

• Unload packages on a conveyeor belt

• Load packages

• Lift up to 75lbs

• Make sure packages are loaded correctly

• Make sure labels are correct on package

• Make sure no packages are left undelivered

Mail Support

Prime Theraupetics -

Irving, TX

May 2010 to August 2011

• Ship and packaged customers' medicine

• Label packages

• Weigh packages

• Verify customers data daily

• Verify customers' prescription daily

• Sort mail

• Stock workstations daily

Cashier

Methodist Dallas Hospital -

Dallas, TX

August 2009 to May 2010

• Greet and assist customers

• Take customer orders and enter account information

• Train new employees

• Handle money transactions

• Stock and inventory cafeteria supplies

• Label merchandise

• Prepare money transactions for bank deposits

• Assist with the auditing process

• Answer telephone

• Go beyond the call of duty for the customers

Gift Shop Assistant

St. Jude Children's Research Hospital -

Memphis, TN

August 2000 to April 2009

• Prepared customer orders for delivery

• Sorted customer packages

• Loaded and unloaded packages

• Scanned packages for correct city destinations

Gift Shop Assistant

St. Jude Children's Research Hospital -

Memphis, TN

February 1993 to April 2009

• Greeted Customers

• Served as Cashier

• Entered customer data into computer

• Supervised and trained volunteers and temporary staff

• Prepared daily cash deposits

• Stocked and ordered merchandise

• Prepared and shipped customer's orders via telephone and electronically

Teacher's Assistant

Coro Lake Elementary -

Memphis, TN

September 1989 to February 1993

• Assisted teacher with lesson plans

• Assisted children with educational responsibilities

• Maintained a teachable atmosphere upon the teacher's absence

Deli Cashier Clerk

Kroger -

Memphis, TN

February 1989 to February 1993

• Greeted and assisted customers in a friendly manner

• Received and prepared orders for pickup via telephone

• Operated cash register

Education

certificate in education

Tarrant County College

2009 to 2009

Hamilton High School

1982

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