Customer Service Training

Kristine Marie Roderos

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232 North Cedar St. No. 3 Glendale , CA 91206 818-***-**** ***************@*****.***

JOB OBJECTIVE

To obtain a position where I can utilize my knowledge, skills, training, experience for the growth of the company.

EDUCATION

Bachelor of Science in Tourism July 2007 - March 2011

Central Philippine University, Philippines

Iloilo City, Philippines

EXPERIENCE

Customer Service Agent November 2011- Present

Women’s Shoes Department

JcPenney, Glendale Galleria L.A.

Trainee, Receptionist May 2011 - September 2011

Hotel Del Rio

Molo, Iloilo City, Philippines

Handled outside and in house call every day with regarding with room inquiry and guest complaints.

Serviced customer inquiries about the room rates and amenities.

Handled reservations everyday.

Conducted orientation for walk in guests.

Assign rooms and issue room keys.

Made daily room occupancy, daily arrival and departure list.

Performed show rooms to the guests.

Dental & Office Assistant

Gorriceta’s Dental Clinic March 2009 – July 2009

Pavia, Iloilo, Philippines

Prepares the patients.

Research records.

Assist with dental procedures

SEMINARS/TRAINING ATTENDED

Handling Guests Complaints April 25, 2009

Amigo Terrace Hotel

Iloilo City, Philippines

Total Quality Management May 9, 2009

Iloilo Grand Hotel

Iloilo, Philippines

Iloilo Tourism Management May 16, 2009

Sarabia Manor Hotel

Iloilo City, Philippines

Basic Life Support Seminar May 18, 2010

WINGS Cabin Crew Center

Paranaque City, Manila, Philippines

FLIGHT CABIN CREW TRAINING May 17-20, 2010

WINGS Institute of Global Careers Inc.

Paranaque City, Manila, Philippines

STRENGTHS

Trustworthy, Flexible, Disciplined, Responsible, Sociable, Helpful, Hardworking, Dedicated.

SKILLS

Language - Tagalog and Hiligaynon

Special Skills – Interior Design, Arts and Crafts, Computer Skills, Excellent Organizational Skills

-References available upon Request-

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