Customer Service Sales

SHAWN FLOWERS

*** * ********* **. ***. **** Chicago IL, 60610 – i7rutu@r.postjobfree.com – 216-***-****

PROFESSIONAL EXPERIENCE

****-******* ******** ********** *** Chicago, IL

Functional Consultant JDE

Worked with clients in manufacturing and distribution environments on JDE upgrades or full implements. Have personally implemented most supply chain and manufacturing modules within JDE. Strong skills and experience with integrating JDE to front-end systems, data management strategies and governance, and system customizations.

Continually demonstrated a strong technical and functional skill set and maintained rating as a top-performer over 4 full implementations and 2 assesments.

Was the team lead for inventory, production, and sales order for international client engagement with a heavily integrated environment including three front end systems. Responsible for all JDE design and configuration across these modules. Dramatically impacted master data with a item master record consolidation of over 50%. Greatly reduced manual processes associated with order processing, production entry, and key reports.

Team member / EDI lead on Order Management team at a large distrubtion client with several web integrations. Responsible for configuring and testing the sales order management module. Managed several EDI processes and integrations with online ordering applications. Received 2 service awards for contribution.

Team member on Manufacturing and Order Management teams at a large manufacturing client with production facilities dispersed across the US. Managed several technical aspects of the project including functional configuration and project promotions with OMW. Directly configured within the inventory management, shop floor, sales and purchase order management, transportation, and advanced warehousing modules. Managed the overnight job scheduler and a number of customizations and conversions. Received a service award for contribution.

Team member on an entertainment client implementing JDE procurement. Extremely complex master data and approval routing environment due to continually changing operational locations was mitigated and client gained up-front approval ability as opposed to after-the-fact on annual $500 million spend.

2008 Criterion Tool Brook Park, OH

Independent Consultant

Worked with a precision machine shop to refine operations, specifically to address missed due dates. Job tasks involved working to improve shop floor control, creating better ERP interface methodologies, and enhancing production managers scheduling tools. As a result of project late shipments were diminished by 75%.

2008 Keithley Instruments Solon, OH

Independent Consultant

Demonstrated opportunities within production process that SPC could most impact quality issues downstream. Performed statistical analysis to determine the probable impact of implementing SPC and made recommendations based on results.

2007 Storm Software Beachwood, OH

Simulation Programmer (Rockwell Software: Arena)

Worked as a student programmer to help a fuel cell company evaluate the design of a new manufacturing facility to be built in Ohio. Created end-to-end simulations of production facilities and analysis of results to predict output and assist in plant layout.

2007 Life Line Screenings Garfield Heights, OH

Consultant assistant

Took part in a team iniative to redefine remote medical screening operations in order to promote better customer service, efficiency, and minimize costs. Job duties involved medical training for device operation, team building workshops and educational sessions, site visits with detailed observational protocols, programming computer simulation of operations, and analysis and presentation of results.

EDUCATION

2002–2008 Case Western Reserve University Cleveland, OH

BS in Biomedical Engineering and MEM (Masters in Engineering and Management)

MEM GPA 3.9

Recipient of the Ohio Student Choice Grant

Writer Student Newspaper

Community Affairs Programmer on Student Radio

REFERENCES

Excellent References Available Upon Request

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