Customer Service Manager
Resume:
Robert Beidleman
Schertz, Texas 78154
************@*****.***
Objective: Obtain a career in which I can use my experience and knowledge of restaurants, and or customer service and sales to help increase profitability and customer satisfaction.
Skills
* very proficient with ordering, scheduling, and inventory.
* excellent customer service skills.
* ability to lead, coach, teach, and develop employees of all skill
levels
* ability to be cool under the pressure associated with running a high
volume restaurant
* proficient with Excel, Ms Word, Aloha, Menu link, KDS, and
micros
Work Experience
* Native American Contracting - Foreman ( September 2011- Present
* overseeing the erection of metal buildings in a timely manner
* supervising the laborers and assuring the work is being performed efficiently and safely
* Olive Garden - Culinary Manager (April 2011- September 2011)
* responsible for managing 100 employees
* scheduling for all back of the house employees
* performed monthly inventory as well as all food and produce
Ordering
* decreased waste from 12% to 8.5%
* helped eliminate all overtime in the kitchen.
* in charge of implementing all new menu rollouts and the
Training associated with
* Texas Roadhouse- Kitchen Manager/ Service Manager (August
2004- April 2011)
* responsible for managing 100 employees
* wrote schedule for servers, bartenders, and kitchen
employees.
* performed weekly inventory and all ordering including small
wares, food, produce, and liquor
* performed interviews and hiring for all employees and
implemented their training and follow-up reviews
* helped reduce food cost by 4% and labor by almost 3%
* Chilis- Corporate Trainer ( March 2001- August 2004)
* responsible for training of new employees
* wrote service schedule
Education
* Texas State University ( Fall 1993- Spring 2007)
* completed over 90 hours in Criminal Justice
* ServSafe certified until 2016
* Completed management training program for Olive Garden,
Texas Roadhouse and Tom’s Ribs.
Contact this candidate