Senior Delivery Executive

SENIOR DELIVERY EXECUTIVE

- Highly accomplished executive with a successful 15-year career delivering strategic solutions to Fortune 500 companies

- Successful in defining vision and IT roadmap, and aligning technology investments with strategic goals. Responsible for driving the design, and delivery of large, complex IT solutions to Fortune 500 clients within the finance, healthcare, legal & pharmaceutical industries with strong ROI and TCO.

- Change agent with strong innovation, transformation and turnaround leadership. Skilled in establishing, restructuring, and optimizing team structures, processes & governance structures to strengthen financial performance, improve efficiency, and enable continued growth.

- Skilled in delivering large scale complex enterprise wide IT initiatives. Extensive experience in leveraging program management, delivery assurance, & SDLC best practices to deliver/turn around large-scale enterprise wide IT initiatives leveraging teams collocated across multiple continents.

- Passionate leader with proven ability to motivate, energize and lead to success. Proven ability to build and lead high performing distributed delivery teams in delivering multi-million dollars IT initiatives across complex environments

CORE COMPETENCIES

• Strategic Planning & IT transformation

• Portfolio, Project Management, & Delivery Assurance

• IT Governance – Risk, Issue, & Change Management

• Application development & support

• SDLC( RUP, Agile, Waterfall)

• P&L management, Budget Management

• Organization/practice/people leadership

• Client services/Relationship management

• Vendor / Proposal Management

• Presentations, Negotiations & Communication

PROFESSIONAL EXPERIENCE

Financial company 2011 – Present

Head Global Production Support (2011-Present)

Hired to transform multiple siloed production support groups (10 groups under staff augmentation) into a unified process & data driven organization. Consolidated the production support to one vendor, defined organization goals, implementation strategy, transformation roadmap, & requisite budget. Currently managing multiple key programs along with operations to reduce the lights on cost and improve data quality (especially rating quality)

Strategic Planning, Vision, Transformation and Leadership

• Collaborated with the senior stakeholders to define vision, key objectives, implementation strategy, reporting & governance for newly created organization

• Leveraging market best practices (ITIL) created transformation strategy to build organization consisting of three year long programs that implement processes, tools & respective governance frameworks.

• Led the process of finalizing single vendor & consolidating the applications to identified vendor to provide centralized support. Improved transparency and reduced cost by 30% (first year saving: 12%).

• Established common definitions across organization for incident & request severities & expected SLAs. Led governance boards with multiple LOBs to monitor performance against SLAs & identify improvement opportunities. Leading team comprised of 170 + members located in various countries ( NY, CA, London, India, China) that provides 24X7 support for 187 applications (leveraging various technologies including legacy applications).

• To improve response time led the creation of knowledge repository & CMDB containing end to end data flows, network topology, triage management documents, knowledge articles, & SOPs.

• Conducted various town halls, training sessions on key processes and tools for business partners, & delivery teams to implement effective change management.

Problem management, Operational efficiency, knowledge management

• Implemented problem management discipline to identify root causes and solutions for critical issues, chaired joint governance board with business partners to enable prioritization of identified solutions.

• Established the process of collection & reporting of incident data. Leveraging the data led the definition/conceptualization of multiple initiatives that improve operational efficiency(such as access provisioning, & support rationalization etc)

• Conceptualized and currently leading multiple critical IT initiatives to improve the reliability & quality of the ratings being published (key challenge company faces due to increased regulatory pressures).

• Leveraging agile development led the creation of a Ratings dashboard that enabled automated tracking of rating’s flows ( vs historically manual tracking) leading to improved ratings data quality and quicker resolution of rating discrepancies

CAPGEMINI / CGEY / ERNST & YOUNG – New York, NY 2000 – 2011

Built an impressive record of achievements through a series of increasingly responsible positions for these leading providers of IT consulting services to Fortune 500 clients across multiple sectors in the UK, US, Europe, New Zealand, and India.

Vice President / Division Head, Northeast Division – Capgemini-Sogeti (2009-2011)

Advanced and given full profit and loss, and decision-making responsibility for transforming and growing $12.6 million Northeast organization. Held total end-to-end accountability for business, from defining organization vision, long term strategic planning, to capture of sales through delivery, and client satisfaction. Interfaced with executive management of multiple clients to understand business objectives & define & implement the IT strategy.

Strategic Planning, Vision and Leadership

• Turned around shrinking Northeast organization, stopped steady decline, facilitated capture of multiple new projects, and increased revenue by 15%, Gross Operating Profit (GOP) by 8% within one year.

• Transformed the organization from a strictly staffing to mostly solution based consulting. Performed SWOT analysis of the organization, defined roadmap, and go to market strategy, account strategies, training & hiring policies to transform the organization to solution based consulting.

• Led a portfolio of diverse IT initiatives with multiple clients; defined and oversaw implementation of best practices for delivery assurance, program governance, and SDLC (RUP and Agile) increasing overall client satisfaction and improving finances of projects. Established Capgemini as a trusted partner with multiple clients, enabling the capture of multiple initiatives

• Interfaced with US CEO monthly to finalize the vision, division strategy, budget, forecasts, & market challenges.

• Responsible for complete people management responsibilities, including hiring, layoffs, definition of career path, promotions, performance, compensation, and training. Expanded headcount from 55 to 95+.

• Renegotiated contracts, improved delivery of multiple failed projects, reducing outstanding collections from $1.8 M to $20K.

Technology Innovation & Solutions Delivery.

• Oversaw delivery of broad range of IT initiatives( SharePoint, J2EE, Win7, BI , BPM, virtualization & Testing) across multiple clients

• Executive sponsor for key initiative with consumer products client to migrate disparate messaging platforms to a centralized Microsoft Cloud platform, reducing infrastructure costs while supporting rapid growth. Solution was recognized by Microsoft as the 1st global migration from Google to BPOS.

• Championed the capture and delivery of Sogeti’s 1st rollout of SharePoint 2010 in the United States for an environmental consulting company

• Oversaw the delivery of $5.0 M independent testing initiatives for top 3 PBM. The initiative leveraged Pega systems to improve functioning of 5 key domain areas.

Senior Manager – Capgemini (2006-2009)

Promoted and given total accountability for the capture, direction, and delivery of multiple simultaneous projects to clients within the Software Development & Integration (SD&I) Group. Functional areas of responsibility spanned IT strategy (vision & roadmap definition), delivery management (portfolio/project/engagement management, quality assurance, and budget management), business development (pursuit leadership, solution definition and design, forecast, presentation of solution to client IT executives) & customer service/relationship management.

Strategic Planning, Vision and Leadership

• Requested by Client Executive sponsor to lead $25.0 M Electronic Data Capture (EDC) transformation project for top 3 pharmaceutical company, positioning client as the pioneer in implementing Study Data Tabulation Model (SDTM) Format.

• Chosen to lead the Software Development & Integration (SD&I) Group (100+ FTEs)-Defined go to market strategy, practice budget, focus areas & growth opportunities for team members. Standardized the Program management, SDLC (RUP and Agile) & estimation methodology across the group.

• Served as the quality assurance executive on delivery board/steering committee for multiple clients to provide guidance to team related to delivery issues. Called in to turn around multiple loss making/high risk projects.

• Chosen to lead multiple initiatives as Pursuit Leader-Led the definition and presentation of pursuit strategy, solution roadmap, implementation plan, requisite effort and budget to executive management of various clients. Responsible for capturing key new projects for Capgemini such as EDC adoption with top 3 pharmaceutical company ($ 25.0 M), J2EE based Logistics system ($ 10.0 M), and .Net based asset finance solution with top 5 asset finance company ($11.0 M).

Solutions Delivery

• Program Director for $ 25.0 M EDC initiative (distributed team of 120+) - delivered 2 simultaneous multi-year programs to migrate and convert clinical trials onto new platform in SDTM format (FDA recommended format for e-filing). Initiative reduced cost of drug development by streamlining patient data capture processes from manual to electronic. The solution leveraged J2EE, Informatica, Oracle, PF Inform (3rd party vendor), and WebSphere.

• Portfolio Manager (one of three) for $60 million multi-year transformation initiative for top 3 pharmaceutical companies-Managed team of 36 project managers (400+ team from multiple vendors) and deployed 18 products (multiple technologies), aimed at reducing time-to-market for new drug (12 to 10 years) and increasing client’s competitive advantage. Defined and oversaw implementation of the project management standards, practices, and tools used by project managers within the organization.

• Program director chosen to drive a major automation and stabilization effort of $9.67 million (70+ team members), multi-year portfolio rationalization program to consolidate 370 applications from 3,000 servers to 750 servers to realize savings for global bank. Led the development of tools to automate migration and status reporting, and migrated multiple activities to India office, effectively improving overall profit margins

Technology Innovation

• Conceptualized, presented to Capgemini leadership team, gained approval, and led the creation of a factory based model to automate the migration of frozen studies into SDTM format. Solution was presented at multiple clients within the pharmaceutical industry.

• Led the creation of approach to conduct Iterative Development in a regulatory environment. Solution was presented at large logistical company, enabling the capture of $10 million contract. It also helped to position Capgemini at multiple other Pharmaceutical clients.

Manager, eCommerce Division – Capgemini (2003-2005)

Advanced to provide dedicated leadership, guidance, & governance for competitive wins, successful solutions design and delivery, and long-term client retention. Gained reputation as the turnaround specialist for client projects. Drove the introduction and implementation of standards and best practices to enhance on time and quality deliverable of projects. Led cross-functional teams of 70+ leveraging onshore / offshore deliver models.

Leadership & Solutions Delivery

• One of 4 project managers charged with turning around failed attempt by the CapGemini UK Division to deliver an $40 million (team of 250+) enterprise Leasing Application to enable global leasing client to standardize business operations throughout Europe. Recommended and led the build out of distributed delivery model utilizing resources in India, UK and US; and managed the delivery of highly visible 3-year project on-time and with high quality. Recognized as one of the 1st projects within CG to utilize offshore / onshore delivery model, reducing delivery costs by $1 million. Project utilized J2EE , MQ series, ilog rules engine), & Oracle 11i.

• Requested to turnaround 1.5 month delayed $6 million (60+ team members) project with a key client within the entertainment industry to build an Availability Engine to provide status of room availability for all client-owned properties worldwide. Established project governance, collaborated with business team to align project plan with goals. Implemented key project management processes( Scope control, Time management, Change management, release management, Issue management & Risk management).

• Successfully turned around 6-month behind project to deliver a web-based system for a background check company. Prepared roadmap and renegotiated deal to meet corporate and client needs, elevating engagement from a financial loss to $750K in profits. Project utilized J2EE , MQ series, ilog rules engine), & Oracle 10G.

Senior Consultant, Critical Technologies Group – Capgemini / Ernst & Young (2000-2002)

Brought in as a senior consultant for Ernst & Young and kept on following acquisition by Capgemini. Chosen as project manager for key leasing client to redesign legacy Origination and Credit Decision applications to web-based technology. Led teams of up to 25+ and managed a budget of $4 million.

• Core team member of 6 credited with building the Capgemini’s 1st J2EE Framework, which was subsequently utilized to develop system for leasing client and additional client engagements.

• Led team in the full life cycle design and development of global web-based Origination and Credit Decision application leveraging UML, Java, IBM WebSphere, Visual Age, MQSeries, and Oracle.

• Defined requirements for developing major enhancements to web-based system, enabling the capture of $1.8 million in additional revenue.

MODERN TECHNOLOGIES (CORBUS) – Dayton, OH & India 1997 – 2000

Module Lead / System Analyst

Recruited and advanced quickly to Module Lead for the development of new Material Safety Data Sheet (MSDS) software for global building materials client.

EDUCATION & CREDENTIALS

Bachelor of Technology Degree in Electronics

REGIONAL ENGINEERING COLLEGE (REC), Kurukshetra, India (1997)

Certifications

Certified Project Management Professional (PMP) • EM Level 1 Certified• Six Sigma Green Belt.

Publications, Training & Speaking Engagement

Authored Multiple Papers • Trainer at Capgemini RUP Academy • Speaker, GTCbio Conference

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