Human Resources Manager
Resume:
Reem Issa 305-***-**** ****.*****@*****.***
Charlotte, NC 28277
Objective
A motivated, results-focused Human Resources professional, seeking an opportunity to utilize career experience, skills, and education to contribute to employer objectives, profitability, and success with a company offering potential for challenge and growth.
Professional Experience
AECOM Technology Corporation 2010 to 2011
Human Resources Manager
Housing & Infrastructure Program Management
• Ensure HR-related Libya program Policies and Procedures are aligned with AECOM policies and core competencies.
• Implement strategies with executives associated with the performance management, career development and succession planning. And partner with the training department to implement needed training.
• Provide expertise in employee relations and handling complaint investigations in conjunction with Libya legal counsel.
• Assist the corporate talent acquisition in recruitment and interviewing candidates for the Libya project.
• Manage the entire process of Program Assignment Agreement renewals and assist managers in reviewing the performance of the renewed assignee and decide on the discretionary bonus.
• In-depth knowledge of Libya immigration process, Libyan and tax laws, and immigration regulations
• Keep track of all employees’ visas to ensure compliance with the regulations and deliver immigration support to employees in need of work visas/permits.
• Manage 6 HR coordinators. And mentor 3 Libyan nationals and 1third country national to ensure that employees become fully competent at their respective function.
Odebrecht Construction, Inc 2004 to 2010
Human Resources Manager (2007 to 2010)
• One of the 5 key team members in establishing the company in Libya and implementing worldwide recruitment for 3 partners’ joint venture.
• Directed all human resources activities leading 7 HR coordinators, 35 HR staff, and 3000+ employees with 19 various nationalities, and acted as strategic business partner managing the goals of two partners while maintaining a competitive strength in global markets.
• Responsible for the recruitment and staffing of key managerial, supervisory, and manpower, performance analysis, HR program initiatives, management coaching.
• Implemented and led labor recruitment and selection from the Far East and the Arab Countries.
• Achieved annual recruiting cost saving of $500K.
• Managed staff mobilization and deployment, rest and recuperation, and family support programs, and organized and implemented project training program for the local work force and third country nationals.
• Facilitated a 24% decrease in aggregate turnover through intensive retention analysis, and leadership & management training.
• Managed various metric tracking and trend analysis, benefit and payroll administration, management training and overall employee relations, and led distribution of $1 million in bonus.
• Managed and lead performance management and organization development, employee relations’ issues and counseling, and succession planning.
• Developed progressive discipline, conflict resolution, and overall employment policy programs to include multinational employment law consideration, and was elected as a chairwoman for the conflict resolutions committee which consisted of members from the company and the client.
• Performed effective salary market survey implementation through Hay group and created salary structure, technical ladder, and job titles for local nationals and labor force.
• Implemented Leadership courses to increase workforce stability/morale and decrease turnover.
• Created new employee orientation, and cross-cultural training programs
• Increased and sustained female representation in a country such Libya where it is considered minority representation and implemented various mentorship programs and retention risk action plans.
International Human Resources P&D Manager (2006 to 2007)
• Responsible for: UAE, Djibouti, Portugal, Mexico, Brazil, and the USA.
• Redesigned the Education Policy in the USA, Portugal, the Arab Emirates, Mexico, and Djibouti, and developed worldwide leadership development training.
• Worked with regional management to determine needed skills, and implemented training strategies.
• Established and maintained strong communication channels and relationships with the company HR managers worldwide to ensure training and development programs were effectively implemented and business needs were supported.
Human Resources Manager (2004 to 2006)
• Expatriate Foreign Assignment Management for U.S. Central Command - CENTCOM (Iraq & Kuwait Federal Projects for the U.S. Army Corps of Engineers)
• Developed and implemented deployment guides for 3 federal government contracts with the US Army Corps of Engineers in Iraq and Kuwait. (Bayji Gas Power Plant Maintenance, Samediya-Yarmook Overhead Transmission Lines in Iraq, and Camp Arifjan in Kuwait)
• Mobilized personnel to Iraq & Kuwait, and implemented process, compensation, and hardship policies, and payroll to link the two countries with Jordan and Miami’s offices.
• Processed all personnel deployed overseas through the U.S. federal governments deployment procedures; such as country clearance, common access card, required travel documentation, invitational travel pre-deployment, health assessment orders and medical processing and immunizations, contractor letters of identification (LOI), and security clearances
• Implemented “Support Service” to provide assistance to families of outside CONUS deployed staff
Additional Experience
Miami International Merchandise Mart 2002 –2004
Director of Operations
Managed all Human Resources functions in support of core business goals & objectives.
Language & Business Executive School 1998 - 2002
Director of Operations
Directed recruitment and retention, supervised and trained 60+ teachers, and executed compensation processes.
Ecole Langue Francais Estranger 1993-1997
Administrative & Pedagogical Manager
Designed and oriented academic modules on international linguistic & cultural issues.
The Arab commercial consultant office 1986-1992
Administrative Manager
Supervised office administrative staff and developed/implemented office procedures.
Education/Certification
Certification in Prosci’s Change Management Methodology 2010
University of Phoenix 2004 - 2007
MBA/HRM - Human Resources Management
Dissertation titled: "HR Audit in Engineering & Construction"
Cumulative Score 97/100 GPA: 3.86/4.0
Damascus University 1981- 1986
Bachelor of Arts in English language & Literature
Major: English Literature
Languages
Highly proficient in Portuguese & Arabic. Good knowledge of Spanish & French
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