Customer Service Manager

Jason Mumpower

*** ********* *****

North Huntingdon, Pennsylvania 15642

412-***-**** (Cell) 412-***-**** (Home)

SUMMARY OF QUALIFICATIONS

Self motivated and results-driven medical professional with 13 years of experience driving healthcare quality and achieving goals. Advanced ability coordinating and prioritizing multiple tasks in a high volume, fast paced environment. Particular strengths include excellent oral and written communication, a commitment to delivering superior service and providing impeccable follow-up. Strong record of managing multiple projects and improving work processes.

SKILLS PROFILE

Critical Thinker Flexible/Adaptable

Leader/Mentor/Team Player Competitive

Strong Arithmetic Knowledge Customer Focused

Detail Oriented Problem Solver

PROFESSIONAL EXPERIENCE

Center for Organ Recovery and Education May 2010-Present

Donor Referral Shift Leader

Member of the department’s interview team.

Demonstrates an outstanding of customer service and resolves all elevated issues in real time. Developed and implemented numerous process improvement strategies.

Center for Organ Recovery and Education Sept. 2007-May 2010

Interim Manager – Donor Referral Services

Member of the organization’s leadership team. Successfully ensured the departments daily operations were met within budget. Department scheduling and staff evaluations. Performed all staff training and continual education. On-call 24/7 for departmental support.

Center for Organ Recovery and Education Sept. 2001-Sept. 2007

Donor Referral Coordinator

Became the first Donor Referral Coordinator in CORE’s history to become CTBS certified. Generate electronic national wait lists. Evaluate import organ offers. Coordinated multiple recovery teams with their transportation, scheduling, and procurement of organs for transplant.

Center for Organ Recovery and Education July 1999-Sept. 2001

Recovery Coordinator

Successfully recovered tissues, cornea and skin for transplant from >500 cadaveric donors. Assisted transplant physicians with the perfusion, packaging and delivery of organs for transplant. Proficient in operating room sterile technique.

EDUCATION BACKGROUND

Duquesne University – Pittsburgh, PA

Master’s degree in Professional Administration, Expected Dec. 2013

Lock Haven University - Lock Haven, PA

Bachelor’s degree in Health and Physical Education with a concentration in Sports Administration, 1999

PROFESSIONAL CERTIFICATION

Certified Tissue Bank Specialist (CTBS) – American Association of Tissue Banks

• Certification number 909226

RMSR – National Association of Medical Sales Representatives

• Certification number 79452011

COMPUTER LITERACY

MS Word, MS Excel, MS InfoPath, Outlook and Sharepoint

COMMITTEES, ACTIVITIES AND COMMUNITY OUTREACH

CORE’s Donor Chart Committee

• Evaluate trends in coordinator charting and develop resolution.

Norwin Basketball Association – North Huntingdon, PA

• Board Member

• Youth Basketball Coach

Lock Haven University Men’s Basketball Team 1994-1999

• Team Captain 1998-1999 season

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