Recruiter
Resume:
Joy A. Vastano
Maryville, Tennessee 37801
*********@*****.***
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STRENGTHS:
• Recruiter
• Successful implementation of efficient, effective programs and procedures
• Relationship building
PROFESSIONAL EXPERIENCE:
Staffmark
Onsite Supervisor - Vonore, Tennessee, September 2011-February 2012
Customer Service, recruiting, interviewing, new hiring paperwork processing. Orientation for all new employees, payroll, counseling employees, workmen's comp claims, employee reporting. Decrease turnover with new effective programs.
Scotts LawnService®
Customer Service - Knoxville, Tennessee September 2010-July 2011
Call center customer service. Handled inbound customer calls to accept phone payments, schedule service calls and answer customer questions. Developed representative template to facilitate quick, accurate responses to customer concerns, across all company regions and growing zones, decreasing waiting time and call duration.
Westaff
Branch Manager- Knoxville, Tennessee, October 2005 – May 2009
Established and built client relationships through superior customer service. Developed and directed all recruiting activities for in-house and client personnel needs. Conducted interviews, verified eligibility and completed appropriate paperwork in accordance with company policy and legal standards. Handled all unemployment and workmen’s compensation claims. Completed with P&L, budget and payroll reports. Assisted employees with health insurance and benefit options.
Comphealth, Inc.
Recruiter - Rosemont, Illinois, November 2004-May 2005 (Moved to Tennessee)
Recruited established physicians and new medical school graduates via telephone. Worked as liaison between physicians and employers to set up interviews and negotiate salaries and benefits.
Spherion
Branch Manager- Joliet, Illinois, April 2003-October 2004
Oversaw all marketing efforts and customer service duties to increase business and assure customer satisfaction. Achieved a 65% increase in year-over-year billings. Supervised remote onsite location. Developed recruiting strategies to staff hard to fill positions in a remote area. Instituted incentive programs for to insure retention and reliability. Employee retention ranged from 78-85%, well above industry averages.
Staffers Plus
Chicago, Illinois, August 2002-April 2003
Developed and oversaw marketing program for private company to increase business.
West Personnel Service, Inc.
Branch Manager- Bolingbrook, Illinois, November 1999- August 2002
Managed daily operations for new branch office, adhering to budget requirements. Provided monthly financial analysis reports and weekly productivity reports for corporate office. Developed programs to keep temporary associates working to reduce unemployment claims. Worked with clients and employees to ensure safe work environment and reduce workmen’s compensation claims. Established customer care program for all active accounts. Directed all recruiting activities.
MILITARY SERVICE:
United States Air Force
Honorably Discharged Veteran
COMMUNITY INVOLVEMENT:
Great Smoky Mountains National Park Adopt-a-Trail Volunteer
Foothills Fall Festival Volunteer (Maryville, Tennessee)
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