Administrative Professional

Aisha Green

262-***-**** i6xatg@r.postjobfree.com

Objective Experienced administrative professional looking to obtain a position where I can maximize my skills.

Experience Receptionist

January 2012 – June 2012 Officeteam, Waukegan, IL

Greeted customers in a friendly and professional manner

Answered multi-line phone system routing calls to appropriate personnel

Paged employees via paging system

Shipped/tracked packages via UPS World ship/FedEx International

Printed & created labels for file folders/packages

Prepared checks for mailing & distribution

Completed monthly charge report

Entered UPS invoices via spreadsheet

Maintained & updated Job log & employee timesheets

Received, Sorted & distributed inter-office mail

Ordered supplies, maintained postage account

Import/Exported documents

Printed/distributed calendars/tasks for department

General Office Clerk/Franchise Administrative Assistant

September 2007 – October 2010 Snap-On Manpower/Volt Services, Kenosha, WI

Monitored, assigned, and created heat tickets for various departments

Updated weekly reports and spreadsheets to show development of heat ticket issues

Followed up daily on open heat tickets to ensure all issues are resolved

Created, managed, and filed business documents

Entered data into various catalog manager websites and databases which provided the ability to have an up-to-date system

Acted as liaison between regional, regional recruiters and business managers to supply franchise documents related to the operation of a franchise which ensured sign ups by the deadline

Established, maintained, updated confidential files, records, databases

Responsible for setting up background checks, drug screens/DOT physicals, new franchise training with the travel department

Entrusted with searching, filing and updating UCC’s, assembled packages for distribution

Recorded daily tasks of progress with franchisee’s file, updated status report daily to reflect constant changes

Responsible for ensuring credit documents, approvals, insurance paperwork, and all signed documents were returned in a timely matter

Performed operation of basic office equipment and programs such as, computers, copiers, scanners, word, outlook, excel, adobe

Receptionist

February 2007 – September 2007 Trinity Staffing, Kenosha, WI

Attended switchboard phone system, concluded nature of calls and assisted callers to the proper department

Responsible for typing reports, memos and other correspondence

Greeted customers in a courteous manner and provided knowledgeable assistance

Distributed inter-office mail, filed numerous documents, tracked packages

Entered purchase orders for customers and emailed receipts with ship dates

Data entry into daily Excel tracking spreadsheet to track inventory

Customer Service Representative (Seasonal)

April 2002- November 2006 Doheny Water Warehouse, Kenosha, WI

Identified, researched and resolved customer issues

Handled large volume of inbound calls in a call center environment

Entered customer orders into computer database, up-sold company products, requested call tags for pick-ups

Provided accurate and timely solutions to customers complaints via Live e-mail chat

Made follow-up calls to customers whenever necessary

Communicated with manufacturers to expedite missing parts from customer orders

Parts Expeditor

March 2004 - September 2005 GBC, Pleasant Prairie, WI

Retrieved pricing and availability for parts from vendors to generate purchase orders

Expedited parts to technicians/customers/dealers

Pulled, packed, shipped and invoiced parts for external parts sales, outside service repair orders and warranty parts

Acted as receptionist answering calls, greeting visitors, directing them to proper department

Completed parts transfers when a technician requested a part from their inventory

Processed technicians orders for parts, filed confidential documents

Education T.F. North High School, Calumet City, IL

1995-1999

Diploma

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