Customer Service Software

Contact Details

Email: ***********@*****.***

Contact No. : 869-***-****(M)

Experience Summary

* ****** ****, *****, **** experience in Vehere Interactive Pvt. Ltd.

* ***** ** ******** ********** in the field of application programming, and software development using Java, J2EE, XML, Oracle and Microsoft technologies in Saba.

9 months fulltime software programming experience as a software intern in Java, J2EE, Eclipse plugin development in Saba.

3 years 4 months of part time software programming experience in Oracle Application Express, Sharepoint, Stat Reports and Sql.

Programming experience in C, Java, J2EE, VB, ASP, SQL, XML, Oracle, Oracle Application Express, Javascript, Stat Reports, Sharepoint, functional testing.

Work Experience

Organisation Period Designation

Vehere Interactive Pvt. Ltd. Feb 2012 – till date Junior Analyst

Saba Software India Pvt. Ltd., Mumbai May 2005 – June 2007 Software Engineer

Saba Software India Pvt. Ltd., Mumbai May 2004 – Aug 2004, Dec 2004 – April 2005 Software Intern

University of Houston, Texas, USA Sep 2007 – Jan 2011 Research Assistant

Technology Experience

Software Products Languages Tools Operating Systems Methods

Java, Swing, Jung, J2EE, XML, Javascript, VB, ASP, Stat Reports, Sharepoint, Oracle 9i, 10g, Oracle Application Express

SQL Server 2005

Java, C, SQL, PL-SQL Eclipse, Netbeans,TOAD 8.0

Windows Analysis, Design, Data Modelling

(Conceptual, Logical

and Physical Modelling),

Development & Testing

etc.

Project Details

Project-1

Project Title Saba Learning and Peformance product development and handling Customer Requests

Company Saba Software India Pvt Ltd. , Mumbai, India

Project Description Delivered new features and supported production issues for Saba Performance Management System.

Duration May 2004 – Aug 2004, Dec 2004 – April 2005, May 2005 – June 2007

Responsibilities Key Contributions :

• Produced functional requirement and sought agreement with stakeholders for new features (goals and review calculation) of Saba Performance Management System.

• Produced artefacts including functional specification documents, software update, and test cases.

• Updated java, xsl, xml code for controllers and views of the software which used Tomcat server.

• Updated backend Oracle Sql procedures and queries used by the software.

• Delivered bug-fixes and patches for existing and upcoming releases.

• Closed Customer Requests to user satisfaction in Clarify, used to track defects.

• Delivered an Eclipse plug in for internal developers to check the migration of data from previous to new version of Saba Learning Management System.

• Produced class diagrams, sequence diagrams in Poseidon (UML tool), Eclipse plug in and SQL queries.

Role Software Developer

Team Size 6

Functional Area Human Capital Management Development

Technology Area Oracle 9i, Java 1.6, JEE, Tomcat Server, Oracle, Oracle SQL Developer Data Modelling, Oracle SQL Developer.

Project-2

Project Title Web application for the DBAs and System administrators.

Company University of Houston, Texas, USA(worked for 20 hours per week)

Project Description Delivered a web application for the DBAs and System administrators.

Duration Sep 2007 – Jan 2011

Responsibilities Key Contributions in:

• Created user interfaces and wrote sql queries in Oracle application express for oracle database.

Produced artefacts including functional specification, Entity Relationship Diagram, software update and user guide.

• Created reports showing the list of databases, usernames and passwords in databases, servers, and applications on servers.

• Created reports on Quest Stat (change management and version control solution) and Sharepoint for project managers to analyze Customer Service requests.

Role Software Programmer

Team Size 2

Functional Area Database Management

Technology Area Oracle 10G, Oracle Application Express, Sql

Education

Qualification Year of passing Name of School/College/University Class/Division/Percentage/Grade Points Name of the Degree Awarded

CBSE 1995 B.S.S Pranav Children World 76.4 CBSE

ISCE 1997 Rajendra Vidyalaya 79.6 ISCE

Graduation 2001 Banaras Hindu University 1st division Bachelor of Science

Post Graduation 2005 Symbiosis Centre for Information Technology CGPA = 3 out of 4 Masters in Information Technology

Post Graduation 2010 University of Houston, Texas CGPA 3.65 Masters in Social Work

Personal Profile

Sex Female

Nationality Indian

Address DD - 201 Ashabari housing complex

Block 0, Plot 31

Baishnabghata Patuli Township

Kolkata 700094,

West Bengal,

India

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