Customer Service Manager

NANCY TURNER EATOUGH

*A Woodbine Circle Cell: 302-***-****

Elkton, MD 21921 i6q15x@r.postjobfree.com

SUMMARY

Senior Financial Professional with progressive experience within banking, direct marketing, and global distribution industries. Solid accounting background used in the development and implementation of creative finance solutions to facilitate business strategies, process improvements, and finance support to business units. Expertise includes financial planning, reporting and analysis, team building, managing people, resources and projects.

PROFESSIONAL EXPERIENCE

MICHAEL PAGE INTERNATIONAL, Newark, DE 2010- 2011

Financial Consultant (2010-2011)

Consulting for health care organization during the implementation of an in-house corporate accounting department. Conversion from Quicken to Great Plains general ledger system. Analysis performed on all general ledger accounts including both balance sheet and P&L.

AVON PRODUCTS, INC., Newark, DE 1998-2010

Project Deliver Finance Manager (2007-2010)

Managed financial responsibilities for Project Deliver, $140M capital project for new distribution center including project spend and projected 10 year operational savings. Monthly tracking of P&L, capital spend, and operational results with quarterly updates to global finance. Monthly revision of project forecast, variance analysis, risk/opportunity assessment, and financial performance presentations to Senior Management. Development of annual profit plan, variance commentary, and supporting financial presentations. Financial support for strategic planning process for future N.A. distribution network.

• Developed Excel labor model using simulation data to determine labor costs for both new facility and proposed distribution network.

• Prepared first year bottom up profit plan for new distribution facility. Mentored Financial Analyst in the preparation of second year plan.

• Team member on global rate incentive program with European machinery manufacturing company.

• Participated on a cross functional team that uncovered system and procedure flaws regarding representative accounts with material fraudulent activity. Recommendations were made to correct and enhance systems.

North American Outbound Transportation & Logistics Finance Manager (2005-2007)

Managed financial functions for Outbound Transportation Team, annual spend $118M. Responsible for the preparation of the annual plan, monthly forecasting, business transformation results, internal controls, and financial policy and procedures. As management team member participated in strategic planning to include forecasting, risks and opportunity analysis, and financial reporting to Senior Management.

• Developed monthly financial reporting structure which included an Excel planning and forecasting model. Model was instrumental in the monthly forecasting process to improve forecast accuracy and variance commentary reporting.

• Driving force for the team to be effective on all internal controls and internal audit requirements. This included training staff on required processes and regional reviews to ensure compliance.

• Team member on the Strategic Sourcing Initiative to reorganize the carrier network in order to reduce cost and improve representative shipment visibility.

• Established written policy and procedures for the freight payment process. Trained staff on improved processes. Results drive the harmonization process within the Transportation Team.

AVON PRODUCTS, INC., Newark, DE (cont’d) 1998-2010

Senior Customer Service Analyst / Customer Service Analyst (1998-2005)

Responsible for regional Customer Service financial reporting, annual spend $71M. Accountability extended to financial reporting, annual planning process, supervision of finance inventory audit staff member and inventory audit process, and support to regional matrix organizations: Human Resources, Finance, Call Center, IT.

• Redesigned labor planning model for Shipping and Material Management Departments which included detail by position per shift driven by monthly indicators. Model was used to establish plan and report on variances to plan.

• Development of monthly operational reporting package to Branch Director.

TIFFIN GROUP OF COMPANIES, Elkton, MD 1997-1998

Controller

Managed the financial functions for diverse group of companies (athletic mat manufacturing, construction, property management), annual sales of $9.2M. Accountability extended to financial reporting, automated accounting system, budgeting weekly cash flow, and supervision of accounting staff. Liaison for communications with external auditors and legal representation.

• Uncovered internal fraud in the amount of $527K.

• Established accounting policies and procedures.

• Managed an accounting staff.

OTHER PROFESSIONAL EXPERIENCE

ADVO, INC., New Castle, DE

Shared Financial Services Liaison

Senior Financial Analyst / Accounting Manager

• Reengineered billing process moving team from 10th to 1st in a field of 18 regions.

• Provided analysis to successfully manage profit during periods of major postal increases.

• Designed and implemented a sales training manual (Financial Services Reference Guide) to clarify and standardize Financial Services procedures.

• Managed an accounting staff.

Accounting Supervisor

• Catalyst for implementing controls and procedures that transformed the department from a failing internal audit to an A+ audit.

• Successful implementation of automated time clock system which resulted in accurate payroll payouts and operational savings.

PROVIDENT FINANCIAL PROCESSING CORP (PFPC)/ PROVIDENT INSTITUTIONAL MANAGEMENT CORP (PIMC), Wilmington, DE

Senior Accounting Officer / Financial Analyst (PFPC)

Accounting Officer / Financial Analyst (PFPC)

Financial Analyst (PFPC)

Accountant, Internal Audit (PFPC)

Investment Accountant (PIMC)

EDUCATION

BS, Accounting, University of Delaware, Newark, DE

COMMUNITY ACTIVITIES

• Participated in the Avon Newark branch fundraisers for the annual breast cancer walk, management representative for one year

• Team member on the Avon American Heart Association walk

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