Customer Service Administrative Assistant
Resume:
Laura Lara
El Paso, Texas ***07
********@*****.***
Experienced Administrative Assistant with several years of experience providing support to executives and Chemical engineers and Logistics departments, and administration. I have a certification in Administration Office Technology.
Typing: 40wpm
Strong organization and analytical skills
Excellent interpersonal skills, office etiquette and phone manners.
Software: All Windows operating systems, Microsoft Word, WordPerfect and Excel
Skills and Proficiencies
MS Office-Scheduling and planning-Written and Oral Communication-Customer Support-Interdepartmental Collaborations and Coordination-Internet and Online Research-Telephone Reception
Communication
Public Relations, able to write and communicate effectively for all business purposes
Accomplishments and Duties
Able to handle calls and forward them to the appropriate person among all employees
Responsible for scheduling events and meetings for all employees
Experienced in escorting visitors to staff members offices providing all necessary hospitality service arrangements.
Organize and compose inter-departmental papers and memorandums such as e-mails, documents and voice mails. Ensuring prompt delivery at all times. Able to categorize and distribute important information maintaining full confidentiality
Able to establish and maintain records for all incoming and outgoing mail and correspondence
Organize, sort and assign mail distribution for all the employees
Work quickly and accurately as self-motivated worker in a very busy environment
Trouble shooter and problem-solver. Consider entire problem and focus on outcome of decision and actions.
I offer experience, dedication and willingness to grow and learn with this corporation.
GAF
3500 Doniphan Drive
El Paso Texas 79922
Administration
08/2008 - Present
Assisted Logistics Department and Control Room engineering with all incoming tankers. Informed them of all loading trucks and all unloading trucks. Advised drivers of were to go and were to stop to be loaded and were the products would be transferred such as Methanol, Acid and other chemicals that would come in. I would assist with all bill of lading paper work making sure we get proper signatures and weight tickets. On tankers that came in with any type of yellow grease advised drivers we needed to sample the product before we could unload. If the product was damaged we would also need to fill out proper paper work for damaged product. Provided executive-level administrative support to the CEO and Executive Vice president. I helped manage business relations and special projects at the senior management level. Serve as a primary point of contact for and liaison between management, personnel, clients, and vendors. Maintain excellent written and oral communications skills, problem resolution abilities, and high level of confidentiality. I also have fundamental understanding of office methods, procedures, practices, and light bookkeeping knowledge.
Adecco
7500 Mesa St
El Paso Texas
Foster Care Agent/ HR assistant
01/07-12/07
On the first Temporary job, I worked with Centene Corp. Assisted Social workers, Foster parents and Teen Foster children with any medical information they had with the medical coverage also give general information on any doctors who take the insurance. Sent out pamphlets with Medicare and Medicaid information to all new foster parents and informed them of all the services we provided. On the last assignment I worked with ADP. Handled accounts for Avis rent a car and Boston Market employees. Gave general information such as payroll check gross amounts and net amounts. If employees wanted to have a change of address we would assist and also process W2 forms.
Select Staffing
9501 Gateway Blvd West, Bldg.
El Paso TX 79925
Phone: 915-***-****
Clerical/Payroll
07/2006-12/2006
I worked with a variety of companies only on contract work. I did a serious of different jobs and a variety of clerical work. My last job was at the Agencies office and what I did was assist the payroll supervisor with payroll checks.
TWC
101 E 15TH ST
Austin, Texas 78778-0001
TWC Agent
06/01/01 TO 01/24/06
Performed Customer Service work and Administrative and or Technical support. Duties for the UI program. Work involved providing external customer service support and receiving and responding to various public inquires for information regarding the program. Worked under supervision with minimal latitude for the use of independent judgment. Communicated with the public by telephone, e-mail or regular correspondence or fax or over internet. Maintained complex files and claims records and appropriate documentation interacted simultaneously with the applicant and UI benefits computer system to capture record and access information. Performed related work as assigned.
Ecosphere Corporation
5701 S Santa Fe Drive
Littleton, Colorado 80120
Intake/ Assistant /hands on trainer for new employees
09/08/99 TO 05/30/01
Answered and initiate phone calls with customers regarding topics such as sales, customer service, and activation on new accounts or programs. Technical support, escalated customer complaints, general information and billing inquires. Retain customers and revenue by discouraging customers from downgrading or disconnect services by illustrating benefits and matching services to customer’s service by communicating the value of EchoStar products and services. Provide on the job training and feed back to all new employees. Act as a role model by upholding company policies and procedures.
Education & Training
Computer Career Center, El Paso Texas
Concentration in Business Administration
El Paso Community College Valle Verde, El Paso Texas
90 Credit hours
Introduction to Radiology Tech and Basics (Pending)
Skills
Efficient in Microsoft Word, Microsoft Excel, Microsoft Desktop, Access, Power Point, QuickBooks, Microsoft Outlook, Amysis medical software, 10 key machines, Fax machine , Scan documents and pictures, ability to communicate effectively oral and written. Speak Spanish. Self-motivated & dependable; attentive to detail and able to perform Duties with accuracy. Reliable; consistent; hardworking; pay attention to detail. Pleasant speaking voice and efficient and courteous. Commitment to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner
References for Laura Lara
Stan Emets
El Paso, Texas
****.*****@*****.***
Greg Wayne
El Paso Texas
Greg.spectrumpaper.com
Martha Ramirez
El Paso Texas
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