Network Technician

Summary of Expertise

BICSI Level * (Copper Cable) certified network installation technician. Experienced in both corporate and small-business settings, a highly motivated and self-disciplined individual, oriented to providing top-notch customer service and teamwork. Possesses a unique combination of technical, creative and communication skills, plus strong abilities to motivate others and resolve issues in quality, workflow and technical areas. Offers reliability, excellent work ethic and experience in staff training and management.

Trained in installation of LAN/WAN networks for large and small commercial facilities

Broad IT knowledge and skills base, including a wide variety of systems and applications

Experienced in project management, providing training, including classroom training and leadership

Extensive interpersonal, administrative, technical, design and communication skills

Experience in data control, document writing and handling, information research and retrieval

Database implementation and administration

Knowledge of media marketing and advertising strategies

Extensive training in professional photography

Skilled in PowerPoint presentations, brochure/flyer creation, plus event planning and oversight

Skilled in the application of MS Visio to create floor plans, network diagrams, etc

Professional Experience

Field Engineer / Project Management Assistant 2004-2009

Southwest Systems Engineering Corporation – Sierra Vista, Arizona

A company specializing in the installation of wireless LAN networks for customers such as Safeway and other grocery chains, Fedex Ground, and Amazon.com. Initially hired on as Field Engineer to train in surveying and installation of wireless networking systems. Later transferred to Project Management (PM) Support, to perform duties such as writing and engineering reports (Asbuilts), reviewing Asbuilts prepared by co-workers before sending to customers, redesigning and updating Asbuilt templates, procedures, network diagrams etc. as well as training new personnel and assisting project managers with special duties. Devised and ran a class in MS Visio.

Since 2006, re-appointed to Field Engineer duties, assigned to various wireless LAN installation projects in different parts of the country, including pulling and terminating CAT5E, CAT6 and fiber cable to BICSI and IEEE standards. From June to December 2007, installed WIFI internet service in over 100 Safeway stores in various locations in Texas, Oregon, Washington State and California, making $35000 profit for the company. Led three teams on a week-long series of installations at a well-known grocery chain in California, saving the customer approximately $6000. Installed wireless security sensors in over 70 grocery stores on the East Coast within five weeks. Installed or upgraded wireless network systems at over 50 Fedex Ground sorting facilities. Appointed oversight of “Fedex Room” which is a storage and supply room that houses networking equipment belonging to Fedex Ground, and specifically used for installation at their facilities. Also responsible for configuring their switches and access points, manufactured by Motorola, ready for shipment to site for installation.

Direct Access Search Representative 2000-2003

LexisNexis Document Solutions – Springfield, Illinois

Large Corporation handling confidential document requirements (filing and searches) for Corporate, Legal, and Financial clientele. Performed online research of Financial Transactions (UCC’s and tax liens) for all types of businesses. Research encompassed accessing Secretary of State websites and third party databases to extract required information, then to present this information in report form either using Word or Acrobat. Additional responsibilities included problem resolution, as well as providing training to new staff members. Recognized for extremely high rate of accuracy and received numerous awards for outstanding customer service.

Administrative Support Specialist 1998-1999

London Underground Ltd. – London, England

A publicly owned organization that runs London’s world-famous underground transportation (Subway) system. Worked in Comms, Procurement and Project Engineering departments. Responsibilities included providing support to engineers, database management, data entry, producing engineers reports, document control, organization of filing systems, correspondence to clients, arranging site access for engineers, providing one to one PC training and support to staff. Established and implemented a database for on-site health and safety compliance issues.

Media Manager 1997-1998

Hearsay Communications Worldwide – London, England

An advertising and marketing company, specializing in ethnic minorities and emerging markets. Responsibilities included setup and management of Media Buying Department, incorporating extensive market research, implementation and management of numerous databases, mail-shots, follow-up calls, establishing meetings with and assisting with presentations to potential clients, and running the company’s PC network. Additionally, worked on various public relations projects including arranging press coverage for prestigious book launch. Researched and compiled database of over 1000 nominees and personally mailed out the nominations for media awards ceremony.

Photographer 1992-1997

London, England

Initially employed as Assistant to numerous professional photographers, gaining knowledge and experience in all aspects of studio photographic techniques. Began Professional career in 1995 working freelance for Nightlife Magazine. Conceive and implemented “Fantasy Art Photography” project which received critical acclaim from fellow professionals, mentors and peers alike, plus interest from Fujifilm.

Volunteer 1992-1999

Landmark Education Corporation – London, England

Worldwide organization providing self-development courses. Assisted on voluntary basis, outside of regular business hours, in production of courses and programs. Later joined Course Supervisor Program, responsible for the set-up and supervision of courses – including Landmark’s Flagship course – “The Forum.”

Warehouse Manager 1990-1991

Edge Aquatics, Ltd. – Birmingham, England

Wholesale company providing aquatic products, tropical and freshwater fish to retail outlets throughout the U.K. Hired on as warehouse assistant and delivery driver. Promoted to Warehouse Manager. Managed a team of seven staff, including delivery drivers. Responsible for order entry and stock control using Pegasus Stock Tracking and Accounting System, daily management of deliveries and staff training.

Operations Analyst & Data Security Officer 1986-1989

Istel Ltd. – Birmingham, England

Company provided data processing services to numerous industrial and engineering firms, including motor manufacturing companies. Worked in the Applications Support Department. Duties included problem resolution; including applications and networking problems, controlling file and disk access, disk space management (allocation, access, etc.), set-up customer accounts, administration functions, filing systems, procedure and technical manual writing, writing modules and programs using VM, VMAS and JCL, on-call back up to Operators Station.

Education

1984 Solihull College of Technology – Solihull, U.K.

1982 Sharmans Cross Comprehensive School – Solihull, U.K.

Academic Achievements

2 A-Levels – Mathematics, Physics (equivalent to U.S. Associates Degree)

4 O-Levels – Mathematics, Physics, English, Economic History

Training

2008 BICSI Level 1 Certification

2009 BICSI Level 2 (Copper Cable) Certification

Awards/Achievements

Worked on a 6-month project, installing WIFI internet at 150 grocery stores throughout the country, personally creating $35k profit for the company

Led three teams on a week-long installation of grocery stores, cutting the projected cost to the customer by $6k

Installed wireless security sensors in over 70 stores within five weeks on the East Coast

Devised and ran a class in MS Visio

Nominated three times for Outstanding Customer Service Award, winning once

Twice received award in recognition of going above and beyond to meet customer’s requirement

With training and guidance, set-up and managed Media Marketing department from scratch

Coordinated press coverage (including two TV stations and five radio stations) for historic book launch

Conducted extensive research and mailed out nominations for awards ceremony

Self-taught on all MS Office products

Assisted with creation and implementation of new call-flow and problem resolution procedures

Technical Skills

Systems

LAN/WAN Wireless Network Infrastructures

Copper & Fiber cabling

IBM Mainframes – 3090 and 3083

Office PC’s and Networks

Languages

Visual Basic and SQL

IBM Mainframe languages: VM and JCL

Software

MSDOS

MS Windows 95/98/2000/NT/XP

MS Word

MS Excel

MS Access

MS PowerPoint

MS Outlook

MS Visio

MS Streets & Trips

AutoCAD

LAN Planner

References supplied upon request

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